Le Dodici Lune

Abbiamo soggiornato due giorni a Matera, scegliendo questa struttura suggerita da una cara amica, al termine di una vacanza nel Salento. Posto meraviglioso dove si respira la storia dei sassi, magnifica camera in grotta, personale molto disponibile anche nello spiegarci la storia delle Dodici Lune, consiglio vivamente. Roberta

I booked two nights at this property. We were greeted by a very nice and helpful lady who explained the city's wonders and showed us to our room. The location was as expected, but unfortunately, upon entering the room, we immediately noticed that the environment was damp and unhealthy, with practically wet mattresses and blankets and a very unpleasant musty smell. We spent the first night practically awake. In the morning, we reported the matter to reception, who then offered to change rooms, effectively acknowledging the problem. Unfortunately, even the second solution didn't improve the situation much, so we opted to change hotels. Despite the poor service, they gave us a discount of €20.00 on the second night we hadn't used, a ridiculous amount to say the least. I rate the property four stars, but the problem forces me to give it the lowest rating, especially given the paltry and almost offensive discount offer. I should add that on the morning of our departure, a hotel technician was busy fixing the air conditioning, which was indeed not working and which perhaps would have improved the situation a little. Finally, I consider the breakfast to be neither praiseworthy nor infamous, average for a three- or four-star international hotel. Some might argue that this type of structure inherently has this problem; as far as I know, there are well-known systems to limit humidity and mold in closed spaces like this. While these systems, which essentially require dipping into one's wallet, I strongly doubt that everything possible was done in this case, but obviously I can't say for sure. In any case, I don't recommend it; I urge anyone planning to visit Matera and stay in the caves to carefully consider this aspect before booking.

Tutto perfetto: posizione, pulizia, gentilezza. Camera familiare ampia che offre la possibilità di dormire nei sassi in totale comfort. Colazione varia, caratteristica e completa. Molto attenti ai bisogni degli ospiti. Davvero una bellissima esperienza.

E’ la seconda volta che ritorno. Posto eccezionale pulitissimo e molto molto caratteristico . Tutto il personale all’altezza del posto. Da consigliare . Tutti disponibili per qualsiasi consiglio. Rapporto prezzo qualità direi eccellente.

Struttura bellissima, uno dei punti più belli da cui ammirare la magica Matera. Camera super confortevole, dal letto al bagno tutto perfettamente funzionante. Personale gentilissimo e disponibilissimo. Colazione abbondante con prodotti freschi preparati in casa. Super consigliato!