Pickalbatros Hôtel Du Golf - Adults Friendly Reviews

Response from Property: Dear Guest, Thank you sincerely for taking the time to share such a glowing review. We are thrilled to learn that your stay with us was filled with joyful moments and lasting memories for you and your family. It’s particularly rewarding to hear that the water parks and overall hotel experience surpassed your expectations and even outshone the impressions from the photos. That’s exactly the kind of impact we aim to create. Your thoughtful recognition of our team, especially the entertainment staff, is truly appreciated. Their passion lies in delivering engaging, high-energy experiences that bring smiles to all ages day and night. Rest assured, your kind words will be shared with them and all the team members who played a part in making your holiday so special. We would be delighted to welcome you back for another unforgettable stay. Our doors are always open to you and your loved ones. Warm regards,

Response from Property: Dear Guest, Thank you for taking the time to share your kind feedback and for highly recommending our hotel. We’re truly pleased to know that you had such a positive experience from the friendliness of our team and their attentiveness, to the quality of the food, drinks, and the peaceful atmosphere. It’s wonderful to hear that you enjoyed the beautiful view of the Atlas Mountains from your room and found time to visit the gym as well. Your satisfaction means a lot to us, and we’re happy to know that you're already looking forward to coming back we’ll be just as happy to welcome you again. Warmest regards,

Response from Property: Dear Guest, Thank you for your detailed feedback. We are pleased to hear that you appreciated the size of the resort, the comfort of your bed, the variety of breakfast and lunch options, and the friendly service from our staff. We are also glad that you enjoyed the golf course and the gym facilities. However, we deeply regret that your room did not meet your expectations and that you faced issues with air conditioning and the shower. your comments regarding the state of the room and the resort have been noted. We understand how frustrating it must have been to deal with the lack of air conditioning, especially with the high temperatures in Marrakech, and we apologize for not being able to resolve it during your stay. We will ensure that these issues are addressed as a priority to improve the overall experience for future guests. We hope to have the opportunity to welcome you back for a more comfortable stay. Best regards,

Response from Property: Dear Guest, Thank you a lot for your kind words. We are absolutely delighted to hear how much you enjoyed your stay and energy of our amazing animation team. They are truly passionate about what they do, and it means a lot to know they made such a positive impact on your stay. Your comment is a wonderful encouragement, and we will be sure to pass it along to the entire team. It will definitely put a smile on their faces. We hope to have the pleasure of welcoming you back soon for another joyful and memorable experience at Pickalbatros Hotel du Golf Marrakech. Warm regards,

Response from Property: Dear Guest, Thank you a lot for your wonderful review. We are absolutely delighted to hear that you had such an amazing stay at Pickalbatros Hôtel du Golf and that our hospitality, friendly staff, and facilities made your holiday special. It is fantastic to know you enjoyed our variety of restaurants, pools, and especially our animation team. They will be thrilled to hear your kind words. Creating memorable evenings is something they are truly passionate about. We can’t wait to welcome you back very soon for another great experience. Warm regards,

Response from Property: Dear Guest, Thank you a lot for taking the time to share your amazing experience at Pickalbatros Hotel du Golf Marrakech. We are thrilled to hear that you had such a memorable holiday with us. We truly appreciate your kind words about our recreation team, and we will be sure to pass on your special thanks to them. It’s fantastic to know that their professionalism, kindness, and care made your stay so enjoyable. We are also grateful for your mention of Mr. Ibrahim, our manager, who always strives to ensure the best possible experience for our guests. It is wonderful to hear that you enjoyed our nightly shows and activities. We are always working hard to create fun and unforgettable experiences for our guests, and we are happy to know that you felt that during your stay. We can’t wait to welcome you back again for another special vacation. Your continued trust in us means the world, and we look forward to hosting you again soon. Warm regards,

Response from Property: Dear Mrs Julia, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found the hotel lovely overall, but we sincerely regret that some aspects of your experience did not meet your expectations. We apologize for the lack of communication regarding the ongoing construction work, and we understand how disruptive this must have been during your stay. The new pool construction is intended to improve the guest experience in the long term, but we acknowledge that the noise from the works affected the peaceful environment you anticipated. We appreciate your understanding and will take your feedback into account as we strive to minimize disruptions in the future. We also regret the issues you experienced with your restaurant reservations. It is certainly not acceptable that there was a mix-up with your bookings, and we sincerely apologize for the inconvenience. We will be addressing this with our team to ensure that all reservations are properly handled going forward. Additionally, we are sorry to hear about the unpleasant encounter with the other guest and the lack of attention at the bar. Rest assured, we will be working with our staff to ensure that all guests are treated with the utmost respect and receive prompt service. We are also sorry that your room request was not honored, and we understand how frustrating that can be, especially when you had made arrangements in advance. We will review our booking procedures to ensure better communication and to prevent such oversights in the future. Regarding the pool temperatures, we appreciate your feedback and will review the heating settings to ensure they are more comfortable for all guests, especially when it comes to the children's pool. We are grateful for your kind words about the buffet restaurant staff, particularly Khalid, and we will be sure to share your compliments with him. Your feedback is important to us, and we are committed to improving in all areas you’ve mentioned. We hope to have the opportunity to welcome you back in the future to provide you with a more seamless and enjoyable experience. Best regards,