Hampton Inn & Suites Manteca

The room was newly remodeled however the ac/heater was dirty and taken apart I put it back together as best as I could.

One word, Excellent!!! Chuck, and staff have been amazing.

Friendly staff, room was modernized. Enjoyed my stay

Front desk staff was AWFUL! Most adults in our group had the same experience.

Everything was great. Friendly people at desk helped me with all my concerns and got me taken care of. Will definitely be back again.

Checked in and discovered yellow, crusty vomit on our sheets. Housekeeping came and changed the sheets. But, insisted the room was clean because she saw a housekeeper in our room earlier. We notified her that our air conditioner was not working. She called maintenance. Maintenance came and after trying everything could not get it to work. He suggested because it was cool outside to open a window. Open a window?? We were on the first floor. Is that safe?? He told us he would notify the front desk that he could not fix the air conditioner. We went out to dinner and came back because it was hot in our room. I am disabled and have a permanent disabled placard. We park in a disabled parking spot next to the pool and I hear this woman cussing next to us. She was smoking and guess what?? She was wearing a Hampton Inn shirt!! It was an employee. Wait, it does not stop there. She asked us to move because her son was coming to give her truck a jump because it would not start. My husband tried to be nice and moved to to another parking spot further away. Unbelievable!! You don’t ask a disabled person to change parking spots. Next morning, breakfast was just ok. Gravy was runny and biscuits hard. Went by the front desk and reported what happened with our sheets and air conditioner and asked for a partial refund. I told him maintenance was supposed to notify the front desk. He told me the night shift left him no notes. Total lack of communication. He told me because they already charged my card he could not do it. He offered me Hilton honor points. I went back to our room and my husband was in the shower and discovered the shampoo conditioner completely empty. Went back to the front desk. He gave me a refill dispenser. I go to take my shower and guess what?? No conditioner. Completely empty!! There is no way anyone cleaned our room. No way at all. They should have checked the shampoo and conditioner levels. I am shocked at the staff. Housekeeper sticking up right away for who ever supposedly cleaned our room instead of reporting she would speak to the employee. Maybe the employee needs to be retrained? Maybe her work needs to be double checked when done? Maybe we should have been offered another room when maintenance could not fix our air conditioner? Maybe staff needs to be retrained in how to treat customers. Not cussing around them and asking them to move out of their disabled parking spot. I want a full refund and hope improvements are made with staff at this location.