"Everything was as expected except we booked a suite with a fireplace and upon check in found that there was no fireplace and all the rooms with one were already taken. I believe this to be a Trip.com mistake more than the Hotels."

"Booked this hotel on Trip.com and clicking "view deal" the location was changed from Bristol, TN to Minnesota. I immediately contacted the hotel and explained what happened. They told me I needed to contact Trip.com. Upon doing so, they told me that they had contacted the hotel and they refused to refund my money. I provided screenshots showing the location changed on it's own and was still denied a full refund. I definitely will not use Trip.com to book any future travels to a choice hotel. I will just use my choice hotels app."

"Nice clean updated rooms- pleasant employees. We will stay here when we visit again."

"Good location, clean rooms."

"Very clean and nice hotel"

"I booked 2 rooms, 4 nights via trips.com and 1 night via a credit card portal. We normally book direct with the hotel but it the 3rd party sites offered lower costs. Neither third party booking site disclosed a $3 parking fee at the time of booking. Looking at the hotel website, I also do not see a parking fee disclosure. Mankato is a relatively small town, and the location is not busy enough to justify a parking fee; charging it as a surprise/undisclosed fees (resort, parking, etc) is a dishonest practice you should abandon if you want repeat business. We were generally happy with the housekeeping, beds and room features. Issues with the TV signal and room keys were resolved by the staff in a timely manner. I chose Fairfield based on past good experience with Mariott/Residence Inn/Fairfield breakfasts in other cities. We appreciate access to a basic breakfast, and were pleased with the coffee, fruit, and bagels. However the quality of the main course (instant scrambled eggs and so-called "omelettes") was disappointing. Yogurts were exclusively fat-free (chalky taste) in a padlocked at 9am sharp. Sausage patties (frozen/warmed) were in short supply and also not appetizing. For the room rate we paid, we hoped for a better breakfast."

"Nice hotel that was clean and comfortable. People are nice. I’ll definitely be back."