Bayview Park Hotel Manila Reviews

Over all excellent service. Location was very convinient for us because it is near the offices where we have appoinments. Definitely we will recommend and book another stay if we come back to manila.

We had an amazing stay at Bayview park hotel.the staffs are friendly and helpful especially the guards they help you on your stuffs to be in place..thank you Bayview park hotel keep up the good work

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.

the facilities are good and clean. Except My son is not satisfied with breakfast

Highly recommended place to stay when around Pasay. This is our Go-To hotel whenever we are on trip in manila. Close to restaurants, convenient stores and airports. The place is not a modern type but well maintained in terms of cleanliness and the service is awesome. The staff are friendly, approachable and helpful. Parking space is limited, you can opt for valet parking with a fee (100pesos/day) 2-3blocks from hotel. Highlight: They have two computer stations available for guests to use if you need an important file/document to print with no fee.

Nice experience with free breakfast. Will repeat to book. Need to uograde tv for smart and netflix

Hotel is clean and nice, staffs are also very nice and hospitable. Til next booking 😊

Enjoying staying here,comfortable and friendly people around.but the counter lady is make me sad.I’m not using our dinner buffet becouse of her.im so disappointed…Hope nexttime the recieptionest do her job better..Sobrang sayang yung dinner buffet for 2rooms.🥲🥹

The hotel is generally good, but the receptionist was quite disappointing. Her name is Cyril. I had booked a Deluxe room with a view of Manila Bay and paid online, so I expected my room to be secured as I have communicated with the hotel multiple times about it and even indicated my request upon booking. After traveling on a 22-hour flight to the Philippines from another country, I was excited to see my room facing Manila Bay. While I was busy with my three pieces of luggage talking to the bellman, another lady arrived as a walk-in guest. She went to the reception desk before me and booked a regular room. I overheard Cyril, the receptionist, upgrading this lady's room for free to a Deluxe room with a Manila Bay view. After Cyril handed the key card to that lady, I approached her and reminded her that I had paid online and booked a Deluxe room facing Manila Bay. To my surprise, she informed me that the last room intended for me had been given to the other lady. She didn’t apologize at all. Additionally, she overlooked my booking and only gave me a key for one night instead of the two nights I had reserved. Once again, she didn’t apologize. Throughout our interaction, she never smiled, was very unresponsive, and failed to make eye contact with me, which I found quite rude. She didn't offer to assist me or explain the breakfast arrangements or any basic hotel policies. I felt overwhelmed and cried in my room because I was exhausted from the long journey and felt I had been treated unfairly by Cyril. I hope the hotel takes the time to address this issue with the receptionist and provides her with proper training in hospitality, or she could become a negative asset for the hotel.

What I like about my stay here is the Christmas and homey vibe the hotel exudes

Nice place to stay,overlooking bay view at the rooftop.

Good solid hotel right outside the U.S Embassy. Had all the amenities you’d need including a gym and swimming pool. Enjoyed the complimentary buffet breakfast each morning also. Well priced and located close to Rizal Park.

There was no linen blanket only their brown comforter which serves as bed cover as well. The buffet breakfast was a simple affair, the food wasn’t anything spectacular and the coffee wasn’t freshly brewed. By the way, prepare for a parking fee for they are now collecting one. A 1,000 Php is also required as deposit however, refundable upon check out.

The location is good for us since our purpose was to go to US Embassy. Personnel are courteous and very helpful.