Charthouse Bahrain

Relaxing vibes , neat rooms , good coffee, and friendly front desk staff. We’d definitely stay again.

My reservation was for a room with a sea view, with an area of 70 square metres, but in the beginning they gave me a room with a view of the city, and after demanding, insisting and much discussion, they gave me a room with a sea view, with an area not exceeding 40 metres, even though my reservation was for a room of 70 square metres.

I was traveling by car … arrived there around 10 pm … they won’t take the car, nor your luggage until you check-in. After you check-in they don’t give you the room key, they give it to the bell-boy he gives it to you, Which is weird. The first room the gave us, the bedroom has no windows, so they changed the room to a different one after an hour. their service was not okay … the room has broken drawers not planned well, and keep in mind the hotel opened less than a year ago. Check-out they checked me out at 12:00 pm exactly and called at 12:03 pm (on a Saturday) … Sunday is a working day here. Basically they sell you looks online, so you’ll be in shock when you arrive

I stayed at Charthouse Hotel for three nights, and unfortunately, my experience didn’t meet expectations for a 5-star property. While the location and room size were positive, several key issues affected my stay. Pros: • Spacious room with a kitchen (stove, oven, and microwave). • Beautiful location in Bahrain Harbor. • Generous complimentary water bottles. • Friendly, professional, and helpful receptionist. Cons: • Cleanliness Issues: The room had visible rug stains, bedroom mirror had mascara stains, and coffee stains under the coffee machine. The coffee tray had dried milk stains and sugar in it, and the kettle was rusty and unclean. • Amenities: Only one size of worn-out towels was provided. There weren’t enough trash bins, and used tissue rolls were provided, without extras new ones, which reflected a hygiene issue. • Noise and Security: The walls were not soundproof, and I could hear street noise and sounds from other rooms. The elevators lacked security, allowing anyone to access any floor. • Service and Privacy: Despite the “Do Not Disturb” sign, housekeeping entered the room and went all the way into the bedroom. • Staff Response: - My bag was delivered to my room over 30 minutes late on the check-in day. When I asked the concierge about the delay, he mentioned they were busy without offering an apology, which felt careless. - When I raised concerns about my room’s cleanliness, the Front Office Manager, Ms. Alaa, offered a room change. Unfortunately, the new room was even dirtier and smelled of cigarettes despite being a non-smoking hotel. No further solutions or compensation were offered. Overall: This was my first visit to Bahrain in 17 years, and the hotel negatively impacted my experience. The lack of cleanliness, poor service, and unprofessional handling of complaints made my stay uncomfortable. For a 5-star hotel, this was not up to standard.

Very Good Nice

Absolutely disgusting. Found some bed bugs on the beds headboard, when I called managment to come and check, they sent someone who told us that a supervisor will come in at around 10AM.. I found the bug at 4AM and called them not even more than 10 minutes later! I'll update my review or make another after I talk to the supervisor.