Chandertal Regency Hotel & Spa, Manali

we were 7 people travelling (4 adults & 3 kids) and booked this hotels. it has recently changed the management & since i was aware of that detail, i thought of booking this hotel since i knew it had gone through a considerable renovation. The hotel is clean and beautiful. the rooms are very spacious and the bathroom is clean and big. we were on the top floor and ours was the duplex room. it had one of the best views of the mountain range and had a balcony big enough to accommodate 4 adults comfortably. We had the privilege of being hosted by the owner of the property Mr. Vikas Oberoi. They have a restaurant which is clean. Breakfast is simple yet delicious. Kitchen serves both veg and non veg items. the rooms have a heater and the blankets are electric which is good enough even in the most hostile winters. Night temperatures where -5 degree and the room was warm enough. My duplex room had 4 beds and 2 sofas and our stay was extremely comfortable and the experience was very pleasant. overall a nice property to book for friends and family!!!!!

This is in regard to our recent stay at Chandertal Regency by Summit, Manali.The details of our stay is follows:- Property Name & City*: Chandertal Regency by Summit, Manali Check-in Date & Time*: 21-Jun-2024, Friday, 02 PM (Destination Time) Check-out Date & Time*: 23-Jun-2024, Sunday, 10 AM (Destination Time) This was our second stay at Your Hotel. We stayed in the past in the year 2021 and due to your good hospitality we again made a reservation at your hotel. However it was a sheer disappointment. It is to bring to your notice that we booked 4 rooms and to our utter surprise we were allotted a very small room (Room No. 406) for a family of three person.When enquired the Receptionist , she was very rude and non cooperative at the moment. The charges were on the higher side, no concession was given, then why our family had to suffer due to your mismanagement. No alternate arrangement was made. On 22nd June 2024 when we returned from Atal Tunnel we were informed we had to place our food order by 10.30 pm at the restaurant. We gave the order by 10 pm. We were made to wait for 1 hour and during the course of our meal when we asked for rotis we were informed that the staff had already left and locked the kitchen. When we told the staff that we are hungry and with small kids, then the staff reluctantly bought 3 rotis. This is the kind of treatment we get after making reservations hotel. The list of mismanagement is huge, no fresh towel, no water jars or bottle refill no blanket and when we made a call for blanket at night the personnel said what can I do , we cover with bed sheet.Only after calling receptionist she made them send blanket. This is a serious offence on your part which shall not be taken lightly. Therefore you are requested to refund our 2 days tariff of Room No. 406. The photographs are being attached for your reference.

Property was good cleanliness and ambience was very nice restaurant service can be improved in term of time to order delivery