Rest Collection RedHouse Melaka

Sercive very good👍🏻

Mixed Experience – Not Worth the Price Location: The hotel is within walking distance of Jonker Street. However, weekend road closures make it difficult to access the hotel by GrabCar or GrabFood. The nearest pickup/drop-off point is at Public Bank Melaka, which can be inconvenient for those relying on car transport. Room: Standard Family room is pretty small in size, and it does not felt like 28㎡. Likely we were given the smallest room size among the same category as I manage to take a look into another Standard Family room which is much spacious when I was about to check-out. Room cleanliness was lacking, with tea and sugar sachets left scattered in the cabinets. Sound proof needs improvement. Facilities: Security is a concern as there is no key card access control for rooms or lifts, allowing public access. The room furniture was not well-maintained (slanted table, peeling wall paint). The VR room was largely non-functional, only 1 of 4 machines was working during my stay, and access required a staff escort. The room has 2 fixed short hour time slots. Accessibility is also poor. Many rooms require climbing stairs, even on the ground floor, making it challenging for guests with heavy luggage. The only lift available is small, slow, and it felt like a home elevator primarily intended for handicapped access instead of the normal lift type. Service: There is a strict check-in policy. Early check-in, e.g. 1 hour before the standard time will incur a MYR50 charge. Out of the 3 hotels I stayed at in Melaka, this was the only one with such a policy. There isn't much of an engagement of the staff with the guests as well. Overall: The stay experience did not justify the price paid. Maintenance, accessibility, and service standards is a letdown.

Staff are very friendly and nice but the room was not clean; there was hair and a lot of dust. The bathroom drain was clogged, causing the bathroom to flood. The air conditioning in the room was broken. We repeatedly called customer service for repairs, but they only knocked on our door at 11:55 PM, bringing a fan for us to use. After we complained, they said they would refund 30% of the cost, but we haven't seen anything to date.