Sheraton Makkah Jabal Al Kaaba Hotel
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Sheraton Makkah Jabal Al Kaaba Hotel
No. 19 of Premium Hotels in Makkah
Jabal Al Kaaba, Makkah, Makkah Province, 24231, Saudi Arabia
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Last booked 9 hrs ago
Amenities
Restaurant
Conference room
Multi-function room
Business center
Currency exchange
24-hour front desk
Wi-Fi in public areasFree
Luggage storage
All amenities
Property Description
Enjoy a luxurious stay at Sheraton Makkah Jabal Al Kaaba Hotel in Saudi Arabia. Our 4-star hotel features 412 spacious rooms, suites and apartments with partial view of the new expansion of Masjid Al Haram or city view. Our rooms have sumptuous furnishings designed for your comfort and relaxation and boast a unique location in a calm and serene environment. Each of our hotel's 110 elegantly appointed apartments features a sleek design complemented by Islamic motifs. The guests can choose from a variety of dining options at our three on-site restaurants, serving delicious Middle Eastern, Asian and International cuisines. The air conditioned pedestrian bridge allows our guests to easily access Masjid Al Haram during busy seasons in Ramadan and Hajj. Find respite during your trip to Saudi Arabia at Sheraton Makkah Jabal Al Kaaba Hotel.
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8.3/10
excellent stay ,clean
All 73 reviews
Surroundings
Train: Mina Station 2
(10.0 km)
Landmarks: Makkah madina
(310m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Deluxe Suite
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Superior Room, 2 Twin Beds, Non Smoking
2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
Shampoo
Check Availability
7
Executive Suite
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
10
Traditional Queen Room with City View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
Suite, 1 Double Bed, Smoking, Tower
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Traditional Triple Room
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Traditional Room,Guest Room,1 King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Curtains
City view
Hot water (24 hours)
Wi-Fi in room
Check Availability
9
Traditional Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Superior One-Bedroom Suite-Non-Smoking
Bedroom 1:2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Two Bedroom Apartment
2 Single bed
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
6
Three Bedroom Apartment
Has window
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
7
Junior Suite, Concierge Lounge Access, 1 King, City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
7
Two Bedroom Tower Suite
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
6
Junior Suite, 1 Bedroom Junior Suite, 2 Twins
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Superior Room, 1 Double Bed, Non Smoking (Executive Level)
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Suite, 2 Twin Beds, Smoking, Tower
Bedroom 1:2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
One Bedroom Apartment
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
Suite, 1 Double Bed, Smoking, City View (Tower)
Bedroom 1:1 Double bed
Free Wi-Fi
Non-smoking
TV
Curtains
City view
Hot water (24 hours)
Check Availability
One-Bedroom Apartment with Two Single Beds and City View
2 Single bed
Free Wi-Fi
Non-smoking
Curtains
City view
Hot water (24 hours)
Wi-Fi in room
Check Availability
9
Traditional King Room,Guest Room,1 King,City View
1 King bed
Free Wi-Fi
Non-smoking
Curtains
Accessible toilet
City view
Hot water (24 hours)
Check Availability
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Guest Reviews
8.3/10
Very Good
73 reviews
- Cleanliness8.8
- Amenities8.3
- Location7.9
- Service8.4
Average for similar properties in Makkah
Review summary
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Cleanliness: Guests consistently highlight the hotel's cleanliness, noting that rooms are cleaned daily and well-maintained. The hotel offers spacious rooms with good amenities, contributing to a comfortable stay.(based on 21 reviews)
Aziz Alturki
July 27, 2025
They best experience because it’s close enough to the Haram mosque 🕌
Just walking away from it and clean rooms and polite stuff
Guest User
November 1, 2025
Receptionists are very different attitudes and professionalism wise. Very nice helpful gentleman at the start, to a very nervous angry lady on check out. Same apply to food quality; 10/10 breakfast vs 5/10 dinners! You expect more consistency in such a 5 star hotel? Location in not far from AlHarm, but if you suffer chronic illness, mind the fact that the hotel is on a hill? Also some very disturbing road work in the area.Some towels are very old, heavily used overtime, some sockets are not working. So, to me it is an average hotel, probably will struggle to compete with similar range hotels as Hilton,Le Merodiane
Guest User
August 19, 2025
excellent stay ,clean
Guest User
September 15, 2025
Great service by Sahar and the duty manager. It’s my second time at this hotel. Service is good but the location isn’t. Might be close (7 minutes to the new expansion) but it’s far from gate 79 and has a steep hill. I stayed here again based on the service but I wouldn’t recommend it with elderly people.
Guest User
August 8, 2025
كل الشكر والامتنان على حسن الاستقبال وجودة الخدمات وشكر خاص لجميع العاملين بالفندق على التعاون والاهتمام 😊
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Anonymous user 1
July 27, 2025
The hotel was the worst on earth!!! Untrustworthy staff do not leave your personal belongings in this hotel. The staff only want tips.. PLEASE KEEP YOUR BELONGINGS SAFE. the worst hotel dirty toilets small rooms. The staff do not trust them!!!
Rooms not clean
Staff untrained
Not toiletries
Staff pathetic untrustworthy
PLEASE BE VERY CAREFUL WITH YOUR BELONGS
Anonymous User
July 26, 2025
Nice hotel with very receptive staff & good service. Upgraded to an executive room with 3 beds in the bedroom area and a guest bathroom in the living area. Given a late checkout until after Friday prayer (14:00).
Anonymous User
January 12, 2025
The hotel is very nice and clean.
Staff are very polite and friendly. They cleaned the room every day.
The hotel is 5 min walk to the haram, but from the 114 gate (women’s prayer area). Will need to walk a little bit more to gate 79 (king Fahad gate)-Umrah gate. Will need to go up a small hill.
Close to the bus station (9min). Will need to go up a small hill.
Services & Amenities
Most popular amenities
Restaurant
Conference room
Additional charge
Multi-function room
Business center
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Front desk services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Languages spoken
English
Urdu
Filipino
Indonesian
Hindi
French
Arabic
Food & drink
Alcohol-free property
Halal meals provided
Room service
Health & wellness
Beauty and makeup
Public areas
No smoking in public areas
Smoking area
Elevator
Cleaning services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for children
Children's meals available
Business services
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Business center
Accessibility
Stair-free main entrance
Accessible rooms available
Safety & security
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
| Age | Fee |
|---|---|
Children 17 years old and under | SAR 47.50 per person |
Adult | Buffet:SAR 95.00 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Certification Details
License number: 10002512
Property Description
- Opened: 2017
- Number of Rooms: 412
Phone:+966-125518900
Email:info@makkahsheraton-jak.com
Enjoy a luxurious stay at Sheraton Makkah Jabal Al Kaaba Hotel in Saudi Arabia. Our 4-star hotel features 412 spacious rooms, suites and apartments with partial view of the new expansion of Masjid Al Haram or city view. Our rooms have sumptuous furnishings designed for your comfort and relaxation and boast a unique location in a calm and serene environment. Each of our hotel's 110 elegantly appointed apartments features a sleek design complemented by Islamic motifs. The guests can choose from a variety of dining options at our three on-site restaurants, serving delicious Middle Eastern, Asian and International cuisines. The air conditioned pedestrian bridge allows our guests to easily access Masjid Al Haram during busy seasons in Ramadan and Hajj. Find respite during your trip to Saudi Arabia at Sheraton Makkah Jabal Al Kaaba Hotel.
Frequently Asked Questions
What’s the cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel?
The cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel depends on your room type and booking terms.What’s the cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel?
What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?
Check-in at Sheraton Makkah Jabal Al Kaaba Hotel starts from 16:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?
Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?
No, pets are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel.Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?
Does Sheraton Makkah Jabal Al Kaaba Hotel offer airport transfer services?
No, Sheraton Makkah Jabal Al Kaaba Hotel doesn’t offer airport shuttle or transfer options.Does Sheraton Makkah Jabal Al Kaaba Hotel offer airport transfer services?
About This Property
| Distance to Train Station | 4.92KM |
|---|---|
| Average Price From | SAR1415 |
| Hotel Star Rating | 5 |