Emaar Al Khalil

Dirty room with dust everywhere like nobody stayed here for 1 month. Dust on hangers, inside wardrobe, table-top. Bathroom flush wasn’t working, no towels were provided. After complaining 3 times, they sent someone with towel and fixed the flush. Bathroom in dirty conditions with dirty scratch on the floor. Substandard overall

Everything was good, albeit the toilet in my room was broken but the staff fixed it in a good way. The location is totally great, only around 7 minutes by walk to Haram which made me never miss my praying time there.

room was very very small not even space to put luggage. very basic room no amenities in there given only black tea bag no mil or sugar. you pay for what u get

I stayed at Emaar Al Khalil Hotel during my Umrah trip, and honestly, it was a very disappointing experience. The location is slightly farther from the mosque — though that was a conscious decision on my part, given the lower price — but what truly ruined the stay was the terrible service and extremely poor facilities. To begin with, the room looked nothing like the pictures online. The photos clearly oversell it — what you actually get is an old, poorly maintained room with a damp smell and minimal cleaning effort. Even the so-called “daily cleaning” seems to be just rearranging the bed sheets without properly cleaning the floor or bathroom. When I arrived after a long journey and wanted to freshen up, I discovered there were no towels provided. When I called the reception, the response was almost unbelievable — “If there’s someone to send them, we will send them later, maybe around 11.” When I insisted that I needed towels immediately, they replied, “If we have towels available, we’ll send them.” Seriously? What’s the point of a hotel if guests have to hope towels are available? The shower pressure was another disaster — almost non-existent. It was so weak that I genuinely can’t recall ever using a shower this slow, even in much cheaper hotels. Overall, this property is nothing like what’s advertised online. The pictures, the descriptions, even the “facilities” are highly misleading. The only positive thing I can mention is that it’s a bit cheaper than hotels closer to the Haram — but after this experience, I’d say it’s not worth the money saved. I would not recommend Emaar Al Khalil Hotel unless the management seriously improves the maintenance, service standards, and honesty in their listings.