Peninsula Hotels in Makati

This is undoubtedly a beautiful hotel, which is clean and has all the amenities to be expected of a hotel of this calibre. We enjoyed the breakfast, swimming and gym. Contrary to other reviews, we did not find the hotel dated. Our room, although old style was immaculately maintained. We were disappointed in the service from the front desk. When we checked in we were asked if we required a late check out. We did, but could not confirm how long for. The receptionist told us it wasn’t a problem and we could confirm our late check out by coming back later. When we returned to confirm the time of our late check out, the receptionist (a different lady) said it was not possible and provided information which was completely contradictory to the first receptionist. In the end we were not allowed a late check out, which was disappointing considering we had paid for a room upgrade. Another point to note is the room upgrade price I was quoted on email did not make any mention of tax. Upon check out, however, tax had been added to the upgrade fee. I understand the tax needs to be added, but the lack of transparency in communicating this with me via email is poor for a hotel of this quality. These are minor issues and overall our stay was fantastic.