Ascott Hotels in Makati

This is one of my favourite hotels in Manila! It’s situated in a great area where it’s easy to walk to places. The staff a wonderful and polite, and the facilities are great! My sister and I used the pool every morning and there was a cheap laundry service that helped with our luggage. Breakfast is also great as everything is made fresh (no buffet!). I highly recommend staying here!

I booked a Deluxe Studio Room, and based from the description it has a kitchen and kitchenwear. Unfortunately, upon seeing the room there is not kitchen and kitchen wears just like it said on the description, we called the reception in the room and they said that this type of room has no kichen. Though they apologized, they said that there will be a room upgrade charge which sucks and disappointed since we had high expectations based from the description but overall the room is nice and clean and had the best view but sadlly no kitchen. WE ALSO HAD THE WORST CHECKOUT!!! upon checkout we clarified about the parking voucher so that the fees are waved since ascott shares the parking of Glorietta 4, the woman in the checkout counter said that the voucher given to us upon entry is already good,but upon exit at the parking the lady in the cashier said its not yet validaded and we caused traffic jam and spent 10minutes waiting which is very inconvinient and disapointing since we will travel 2 hours back to our home. Overall, i love this hotel because of the hospitality of the people and its best location located at the center of Makati's most popular malls. But this hotel needs improvement on ther front desk checkout service (for their misinformation) and sales and marketing (for their wrong description in the third party website)

Very helpful front desk Ms Patricia Dazo, went extra mile to help me. Location quite convenient either to airport or CBD or nearby Mandaluyong or Pasig Meals at Asian cafe was of decent variety Room is spacious and equipped with amenities for longer stay Will come back on my next trip !