Barceló Torre de Madrid Reviews

Response from Property: Dear Guest,Thank you for your review.We are truly delighted that your anniversary visit to Barceló Torre De Madrid was marked by comfort and enjoyment.We are thrilled that you found the spaciousness of the room to your liking and that the comfort of our beds contributed to a restful night's sleep. Our rooms are indeed designed with guest comfort in mind, featuring large king-size beds and superior amenities.Finally, it is great that you appreciated the convenient location of our hotel, with easy metro access and proximity to various shops and restaurants. We are also pleased that the courteousness of our staff added to the positivity of your stay. Our location, soon to be even more appealing with the completion of the Plaza de España refurbishment, will allow guests like yourself to explore Madrid's historic center with ease.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Nuni,Thank you so much for your wonderful review and for choosing to stay with us for six nights at Barceló Torre de Madrid.We are delighted to hear that you enjoyed the cleanliness, the pleasant atmosphere, and the excellent housekeeping service. It’s also fantastic to know that our location, just steps away from Gran Vía and close to so many attractions, restaurants, and transport options, made your stay even more enjoyable.We truly appreciate your kind words about our facilities, including the gym, sauna, and swimming pool, and we’re especially grateful for your recognition of Ahmed and Carla. We will make sure they receive your special thanks—they’ll be thrilled to know they made a positive impact on your experience.We look forward to welcoming you back soon for another memorable stay in the heart of Madrid.Warm regards,Public Relations TeamBarceló Torre de Madrid

Response from Property: Dear Joanna,Thank you for taking the time to share your wonderful feedback.We are delighted that you had such a magnificent experience at Barceló Torre De Madrid. We are thrilled that you appreciated our strategic positioning in the heart of Madrid, our exceptional team members who strive to deliver outstanding service and our superb amenities. The nearby verdant oasis offers a serene escape with breathtaking views, complementing our commitment to providing a luxurious urban retreat.We look forward to welcoming you back for another exceptional stay.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Good afternoon, We appreciate that you took the time to share your experience with us.We are truly glad to hear that your overall experience at our hotel was enjoyable.Although you appreciated the contemporary design of our rooms, we regret to learn that certain aspects did not fully meet your expectations. Regarding the in-room entertainment options, our commitment to providing exceptional service includes continuous updates and we will certainly consider your feedback for future improvements. We understand your concern about the balcony layout and apologize for any discomfort this may have caused. Guest privacy and satisfaction remain our top priorities.We are pleased that you found the breakfast offerings to your liking, with our new B-likeat buffet breakfast designed to provide a diverse and organic gastronomic experience. The dedication to modernity and comfort is reflected in the recent renovations of our rooms, ensuring a fresh and inviting atmosphere for our guests.Finally, it is wonderful to hear that you enjoyed our prime location. We hope that we may have the pleasure of welcoming you back in the future.Kindest regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found our establishment's prime position to your liking.Our privileged setting in the heart of Madrid provides seamless access to the magnificent Royal Palace, the vibrant Gran Vía boulevard and numerous iconic landmarks. The central location makes our hotel an ideal base for exploring the rich cultural heritage and dynamic atmosphere of Spain's capital.We look forward to welcoming you back for another wonderful stay in Madrid.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Ausie Man, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid

Response from Property: Dear Mohammed,Thank you very much for sharing your valuable feedback with us. We truly appreciate your comments.We are sorry to hear that your stay did not meet your expectations. We would have liked to understand more about how we can improve in order to provide you with a more enjoyable experience in the future.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear Sho,Thank you for your review.We are delighted to hear that you loved our facilities and found the swimming pool to be gorgeous. Your satisfaction is our top priority, and we always strive to provide the best possible experience for our guests.We look forward to welcoming you back. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Thank you so much for your detailed review! We're glad to hear you enjoyed the hotel's excellent location, especially during the city's annual festival. We're also pleased that you positively rated the safety, the friendliness of the staff, and the comfort of the room. We regret that the heat in the pool area affected your experience. We've noted the sauna door to review this detail and improve ventilation in the area. We greatly appreciate your comments, as they help us continue to improve. We hope to have the opportunity to welcome you again soon!

Response from Property: Dear Abdulmohsen Mohammed,Thank you so much for your exceptional review and perfect rating across all categories. We are truly honored by your kind words and especially grateful for your recognition of Ahmed’s outstanding hospitality.It’s always a pleasure to know that our guests feel well cared for, and we will be sure to share your appreciation with him.We look forward to welcoming you back soon for another memorable stay at Barceló Torre de Madrid.Warm regards,Public Relations TeamBarceló Torre de Madrid

Response from Property: Dear guest,Thank you for sharing your feedback. We are glad to hear that our location was convenient for you.We apologize for the issues you encountered during your stay. We understand the noise from the floor above was bothersome, and we will investigate this to improve the experience for future guests. Regarding the breakfast, we will review our offerings to ensure we meet our guests' expectations.We also regret the inconvenience caused by the check-in time and the delay with the water request. We strive to offer efficient service and will work with our team to improve in these areas.We truly appreciate your comments and will take them into account to enhance our services. We hope to have the opportunity to welcome you again in the future.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Response from Property: Dear guest, hello! Thank you for choosing our hotel and it is a great pleasure to serve you! We are glad that you had such a wonderful experience at the Barceló Torre de Madrid. We are very happy that you enjoyed the spacious windows and balcony in the room, the amazing view of the city, the spotless environment, the large and comfortable bed, and the drinking water and chocolate prepared for you every day. Our restaurant environment and the rich and varied breakfast buffet with excellent taste also add a lot to your experience. In addition, the hotel is next to Plaza España, from which it is very convenient to walk to the Royal Palace of Madrid or take the free bus to the Prado Museum and Retiro Park. We are glad that you can enjoy this. We will carry your trust, continue to improve and are always ready to provide you with more perfect service. We look forward to your visit again! Equipo de Relaciones PúblicasBarceló Torre de Madrid