Hyatt Centric Gran Via Madrid

Hyatt Centric Gran Via Madrid Reviews

Hyatt Centric Gran Via Madrid

C/ Gran Vía, 31, Madrid, Community Of Madrid, 28013, SpainView Hotel Details
Hyatt Centric Gran Via Madrid
Hyatt Centric Gran Via MadridHyatt Centric Gran Via MadridHyatt Centric Gran Via Madrid
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Hyatt Centric Gran Via Madrid Guest Reviews

4.5/5
Great
73 review
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(73)
Positive reviews(71)
Reviews with photos/video(15)
Great location(25)
Awesome rooms(13)
Friendly staff(12)
Awesome stay(11)
Clean and tidy(10)
Delicious breakfast(5)
Convenient for shopping(5)
Negative reviews(2)
adenia
King Room with Balcony
Stayed in Dec 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Nice clean rooms , Very friendly staff , the location is Perfect Our room view was lovely But sometimes in the middle of the night u can hear the noises from the streets But it was fine with me
Response from Property: Dear Adenia,We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the subjects you brought up, you enjoyed your stay with us. We really hope to welcome you back in a near future.Marcos HuertasGuest Experience
Tong
One King Bed
Stayed in Jan 2025
Couples
13 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Great location and service. We appreciated Marcus (Concierge) who provided reliable dining options when we approached him many times. We would like to thank Angel for his fine touches on service when we requested for assistance.
Response from Property: Dear Tong!!Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had such a positive stay. Marcos is indeed an exceptional member of our team, and we are so pleased that his dining recommendations helped make your time with us even more enjoyable. We're also grateful to Angel for delivering the thoughtful service that you mentioned. Your kind words truly mean a lot to us, and we will be sure to pass on your compliments to both of them. We look forward to welcoming you back for another exceptional stay in the near future!Have a great day!Martin SanchoGuest Experience Team
Ahmed
Double Room With Two Double Beds
Stayed in Sep 2024
Family
8 review
4.5/5
Great
Posted on Dec 5, 2024
Very good location everything necessary was near
Response from Property: Dear Guest,We appreciate your thoughtful assessment. That you loved our ideal location and could find everything you needed close by makes us extremely happy. We're delighted things went well for you, and we firmly think that being in the center of the city improves the whole experience.We hope to see you again soon and make your next visit even more special. Do not hesitate to contact us if you require any advice or help.Have a great day!Sincerely,
Luluja
Twin Room Non smoking
Stayed in Jan 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Fantastic
Response from Property: Dear Luluja, Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! Seeing as you've enjoyed your experience with us so much and if it wasn't too much of a hassle, we'd love if will be possioble to share it with other guests on TripAdvisor or Google as well.We are grateful in advance and look forward to welcoming you again soon.Regards,Mario RivasGuest Experience Team
Guest User
Double Room With Two Double Beds
Stayed in Jan 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 10, 2024
I booked this hotel because of its location but after I arrived I think the location is even better than I expected. It is center to everything very convenient. Staffs are very polite and helpful
Response from Property: Dear Guest, We are glad that your experience with us was a 10 and we are glad that you enjoyed your stay with us. We hope to welcome you again soon.Regards,Mario RivasGuest Experience Team
Hendry Sui
King Room with Balcony
Stayed in Apr 2024
Family
12 review
5.0/5
Outstanding
Posted on May 30, 2024
very good hotel, clean, beautiful place, very authentic hotel ...
Response from Property: Dear Hendry Sui,It really makes us really happy to know that you enjoyed so much your experience at Hyatt Centric Gran Vía Madrid! We are delighted to see that especially the clean and the place was up to your satisfaction and that you did not miss anything at all!! We hope as well that you have the chance to come back to the city and we would be delighted to welcome you back at your home in Madrid.Sicerely,Mario RivasGuest Experience Team
CatherineChoo
Double Room With Two Double Beds
Stayed in Sep 2024
Family
19 review
4.7/5
Amazing
Posted on Dec 29, 2024
Good location. Helpful staffs
Response from Property: Thank you for your review Catherine!
Samson kai yiu
Double Room With Two Double Beds
Stayed in Sep 2023
Family
8 review
4.0/5
Very Good
Posted on Oct 12, 2023
Its very convenient location, room is nice, simple n clean except without bath tub!
Response from Property: Dear Mr. Samson, At Hyatt Centric Gran Via Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your kind comments, especially for our location and cleanliness. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience team
Bob Nagato
Twin Room Non smoking
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Everything’s great
Response from Property: Dear Bob Nagato!Thank you very much for taking oyur time and evaluating oyur stay here at Hyatt Centric Gran Vía Madrid!We really appreciate the amazing score given, a 5/5!! Perfect score, thank you!We hope and wish you had a great time visiting Madrid and finding its hidden gems around the cityHope and wish to see you soon!Have a great day!Martin SanchoGuest Experience Team
Guest User
Double Room With Two Double Beds
Stayed in Oct 2024
Family
35 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Great stays
Response from Property: Dear Guest,Thank you for your wonderful review! We’re so pleased to hear that you had a great stay with us. It’s always rewarding to know that our guests enjoyed their time here.We look forward to welcoming you back for another exceptional experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out.Warm regards,
Draghignazzo
Double Room With Two Double Beds
Stayed in Aug 2022
Family
123 review
4.7/5
Amazing
Posted on Oct 3, 2022
Always great staying here. Location amazing. Gym might be a little better, but still satisfied.
Response from Property: Dear Mr. Draghignazzo, We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the gym, you enjoyed your stay with us. We really hope to welcome you back in a near future.Juan VidalGuest Experience Team
Guest User
Twin Room Non smoking
Stayed in Nov 2022
Family
2 review
5.0/5
Outstanding
Posted on Dec 20, 2022
Friendly staff Excellent service Perfect location
Response from Property: Dear Guest,It really makes us really happy to know that you enjoyed so much your experience at Hyatt Centric Gran Via Madrid! We are delighted to see that especially the location and the staff was up to your satisfaction and that you did not miss anything at all!!We hope as well that you have the chance to come back to the city and we would be delighted to welcome you back at your home in Madrid.Warm regards,Juan VidalGuest Experience Team
SamiArab
Double Room With Two Double Beds
Stayed in Mar 2023
Travel with friends
18 review
5.0/5
Outstanding
Posted on Apr 27, 2023
Best roof top in the center,
Response from Property: Dear Mr. Samiarab, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We are glad that you enjoyed your stay with us, specially the rooftop! We look forward to welcoming you back in the near future, Sincerely,Juan VidalGuest Experience Team
Guest User
One King Bed
Stayed in Jan 2025
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 18, 2025
The room has a good orientation, and outside the window is the terrace bar of another hotel of Li. It is very pleasant to watch the sunrise and sunset. However, because the room is on the 9th floor and there is a bar upstairs, it is a bit noisy.
Original TextTranslated by Google
Response from Property: Estimado huésped,Lo primero de todo es agradecerle el tiempo que ha dedicado para valorar nuestro hotel. Nos agrada que le haya gustado las vistas del hotel, y que haya disfrutado del amanecer y del atardecer. Por otro lado, lamentamos que haya tenido ruido de la terraza, tomaremos nota para seguir mejorando y que para la próxima vez no le vuelva a suceder esto.Nos vemos pronto,Un cordial saludo,Marcos HuertasGuest Experience
Guest User
Executive Suite Non smoking
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The location is very good, right on Gran Vía, just like Nanjing Road in Shanghai, very lively. I feel that Madrid is the most lively, like a city that never sleeps. The hotel is very close to the attractions and only a few dozen meters away from the subway, which is very convenient for travel. We basically live in Madrid and walk around. The hotel room is very large. The selected room has a large bed and a sofa bed, two toilets, and two tables, which is very suitable for families with children. The room has a 270-degree window, directly looking at Gran Vía, with a good view. The hotel service is very good, it is really a five-star service, and a bottle of welcome red wine is also given.
Original TextTranslated by Google
Response from Property: Estimado Cliente!Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de nuestra excelente ubicación en la Gran Vía, una de las calles más emblemáticas de Madrid. Estamos encantados de que haya encontrado la habitación tan espaciosa y cómoda, especialmente para su familia, y que haya disfrutado de la impresionante vista panorámica de la ciudad desde el ventanal.Es un placer saber que nuestro servicio estuvo a la altura de sus expectativas y que el detalle de la botella de vino de bienvenida fue de su agrado. Trabajamos con dedicación para ofrecer una experiencia inolvidable a cada uno de nuestros huéspedes, y sus amables palabras son una gran motivación para todo el equipo.Esperamos poder recibirle nuevamente en su próxima visita a Madrid.Que tenga un buen día!Martin SanchoGuest Experience Team