Hyatt Centric Gran Via Madrid Reviews

Response from Property: Dear Adenia,We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the subjects you brought up, you enjoyed your stay with us. We really hope to welcome you back in a near future.Marcos HuertasGuest Experience

Response from Property: Dear EmreGüler,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed both our central location and the charm of our Rooftop it's one of our favorite spots too.It truly warms our hearts to know that our team made you feel at home; creating that friendly, welcoming atmosphere is what we strive for every day. María will be especially happy to know she left such a lovely impression we already shared your kind words with her, and she sends you a big smile back!We’re honored by your recommendation and can’t wait to welcome you back. Your Madrid home will always be waiting for you.Warm regards,

Response from Property: Dear Guest User,Thank you so much for taking the time sharing your feedback with us.We are sorry to hear that we were not able of meeting your expectations. We definitely do not have a parking however we will review internally to understand why you were not informed that there is a slot where you can load and unload the car in front of the Hotel reserved for our guests only. Also, we are sorry you have experienced some noisy and your comment has been passed to higher management. We hope you will give us another opportunity in the future and we remain at your disposal.Best regards,DanieleGuest Experience Manager

Response from Property: Dear Tong!!Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had such a positive stay. Marcos is indeed an exceptional member of our team, and we are so pleased that his dining recommendations helped make your time with us even more enjoyable. We're also grateful to Angel for delivering the thoughtful service that you mentioned. Your kind words truly mean a lot to us, and we will be sure to pass on your compliments to both of them. We look forward to welcoming you back for another exceptional stay in the near future!Have a great day!Martin SanchoGuest Experience Team

Response from Property: Dear Guest,We appreciate your thoughtful assessment. That you loved our ideal location and could find everything you needed close by makes us extremely happy. We're delighted things went well for you, and we firmly think that being in the center of the city improves the whole experience.We hope to see you again soon and make your next visit even more special. Do not hesitate to contact us if you require any advice or help.Have a great day!Sincerely,

Response from Property: Dear Luluja, Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! Seeing as you've enjoyed your experience with us so much and if it wasn't too much of a hassle, we'd love if will be possioble to share it with other guests on TripAdvisor or Google as well.We are grateful in advance and look forward to welcoming you again soon.Regards,Mario RivasGuest Experience Team

Response from Property: Dear Guest, We are glad that your experience with us was a 10 and we are glad that you enjoyed your stay with us. We hope to welcome you again soon.Regards,Mario RivasGuest Experience Team

Response from Property: Dear Hendry Sui,It really makes us really happy to know that you enjoyed so much your experience at Hyatt Centric Gran Vía Madrid! We are delighted to see that especially the clean and the place was up to your satisfaction and that you did not miss anything at all!! We hope as well that you have the chance to come back to the city and we would be delighted to welcome you back at your home in Madrid.Sicerely,Mario RivasGuest Experience Team

Response from Property: Thank you for your review Catherine!

Response from Property: Dear Mr. Samson, At Hyatt Centric Gran Via Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your kind comments, especially for our location and cleanliness. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience team

Response from Property: Dear Bob Nagato!Thank you very much for taking oyur time and evaluating oyur stay here at Hyatt Centric Gran Vía Madrid!We really appreciate the amazing score given, a 5/5!! Perfect score, thank you!We hope and wish you had a great time visiting Madrid and finding its hidden gems around the cityHope and wish to see you soon!Have a great day!Martin SanchoGuest Experience Team

Response from Property: Dear Guest,Thank you for your wonderful review! We’re so pleased to hear that you had a great stay with us. It’s always rewarding to know that our guests enjoyed their time here.We look forward to welcoming you back for another exceptional experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out.Warm regards,

Response from Property: Dear Mr. Draghignazzo, We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the gym, you enjoyed your stay with us. We really hope to welcome you back in a near future.Juan VidalGuest Experience Team

Response from Property: Dear Guest,It really makes us really happy to know that you enjoyed so much your experience at Hyatt Centric Gran Via Madrid! We are delighted to see that especially the location and the staff was up to your satisfaction and that you did not miss anything at all!!We hope as well that you have the chance to come back to the city and we would be delighted to welcome you back at your home in Madrid.Warm regards,Juan VidalGuest Experience Team