No. 2 Yinzhu, Tian Xi Lake Resort, Fenshui Town, Tonglu, Zhejiang, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Conrad Hangzhou Tonglu Guest Reviews
9.6/10
Excellent
1887 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.5
Service9.5
Cleanliness9.6
Filter by:
Sort by:
All reviews(1887)
Positive reviews(1846)
Reviews with photos/video(1136)
Tasty food(198)
Friendly front desk staff(160)
Great swimming pool(127)
Perfect for kids(97)
Secluded lake view(72)
Has an infinity pool(28)
Has facilities for children(23)
Negative reviews(41)
Michael_Pierre
Deluxe Suite
Stayed in Mar 2025
Couples
5 review
10.0/10
Outstanding
Posted on Apr 12, 2025
One of the best places I have stayed. Rooms are insane, food is great, alas limited options. Surrounding is tranquil.
The service was very good as well. Nice people.
Response from Property: 尊敬的客人,感謝您在百忙之中對杭州桐廬康萊德酒店的點評!酒店位於依山傍水,隱祕避世的杭州桐廬;在2021年桐廬被《國家地理》評選為全球25個最佳旅行目的地之一,在這裏感受遠離都市喧囂,歸隱山水的恬靜和慢生活。讓您再次享受到致臻“睿智奢華”體驗。期待您的再次光臨!--杭州桐廬康萊德酒店管理層
Gaz C
Premier Suite - Lake-View (2 beds)
Stayed in Aug 2023
Family
6 review
10.0/10
Outstanding
Posted on Sep 10, 2023
I chose this venue because it was the nearest 5 star hotel to OMG activity park and also because we were celebrating my eldest sons 12th birthday. The accommodation was 5 stars amazing! Our room faced the peninsula and had a fantastic view. The bed linen felt very luxury soft. The food was top quality ingredients. The outdoor swimming pool is maintained to a very high standard. Finally the service was impeccable all round. Special mention goes to Sky who attended my every needs and made the birthday boy feel extra special! He prepared a birthday cake surprise for my son which turned the day into an unforgettable birthday. Many thanks to all at Conrad Tonglu
Response from Property: Good morning,Thanks for your high recognition of Conrad Hangzhou Tonglu. It was a great honor to accompany with you and your family for a perfect birthday. Wish you a safe trip and hope to see you again. From Conrad Hangzhou Tonglu management team.
Guest User
Deluxe Suite
Stayed in Mar 2025
Solo travelers
10 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Ethan is so good
Guest User
Premier Suite - Lake-View (2 beds)
Stayed in Dec 2022
Family
1 review
9.0/10
Great
Posted on Jan 27, 2023
We stayed through Chinese New Year at this amazing hotel that's nestled in a tranquil water-colored lakescape. Our suite is pretty sizable with the balcony offering a panoramic view of wild nature mirrored in a pristine lake. It's definitely a perfect get-away destination. Conrad staff are sweet and lovely. They're ready to serve you and give you best experiences you can imagine. We're particularly impressed with Wise, a lady who'd go an extra mile making you feel like home. I'd recommend Conrad Tonglu to any who'd like to get away from the urban hustle and bustle and stay soaked in pure nature and upscale services.
Response from Property: Dear Guest, thank you for staying with us and wrote the comments for us. We wish you would come back again and looking forward for your future stay with us! Let us know if there's anything we can do for you once you back! Best regards. Hotel Guest Service Team.
Guest User
Premier Suite
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Dec 27, 2024
goooood
Response from Property: 尊敬的客人,感謝您在百忙之中對杭州桐廬康萊德酒店的點評!酒店位於依山傍水,隱祕避世的杭州桐廬;在2021年桐廬被《國家地理》評選為全球25個最佳旅行目的地之一,在這裏感受遠離都市喧囂,歸隱山水的恬靜和慢生活。讓您再次享受到致臻“睿智奢華”體驗。期待您的再次光臨!--杭州桐廬康萊德酒店管理層
Response from Property: 尊敬的賓客您好,感謝您選擇入住杭州桐廬康萊德酒店,感謝您對於酒店住宿服務給予的良好評價,希望桐廬康萊德的美景和我們熱情的服務為您的旅途增添了一絲美好的回憶。您的支持是我們進步的動力,希望不久能再次見到您,讓您再次享受到致臻“睿智奢華”體驗。祝您旅途順利,生活愉快!
Guest User
Deluxe Suite
Stayed in May 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jun 2, 2024
Jimmy👍🏻
Response from Property: 尊敬的客人,非常感謝您選擇杭州桐廬康萊德酒店,酒店隱於杭州桐廬天溪湖度假區內,坐擁8萬方山川濕地,讓您住進現實版《富春山居圖》中;擁有78間套客房,讓您及家人在山水詩畫間度過悠然假期!我們誠摯的期待您再次光臨!並祝您生活愉快!--杭州桐廬康萊德酒店管理層
Guest User
Deluxe Suite
Stayed in Apr 2023
Couples
2 review
10.0/10
Outstanding
Posted on May 13, 2023
Olivia
Response from Property: Dear guests, hello! Thank you for staying at Conrad Hangzhou Tonglu. We are glad that you had a comfortable and satisfactory stay experience and thank you for your recognition of the hotel staff's service. Hotel team members are committed to providing an exceptional service experience with warm hospitality. Your recognition is our biggest motivation. We hope to meet you again soon. I wish you a smooth journey and a happy life! This is a tribute to Xia An, Management of Conrad Hangzhou Tonglu
Guest User
Premier Suite
Stayed in Feb 2025
Travel with friends
12 review
8.7/10
Very Good
Posted on Mar 27, 2025
The scenery is absolutely beautiful, the morning, noon and evening of Jiangnan ink painting have their own scenery.
Three meals are basically spent in the hotel, the food is good, the choice is relatively small, and it is a pity that there is no bar.
The hotel is not well prepared for the sudden rise in temperature. The service staff is still trying their best, but it seems that they still lack experience.
The air conditioner in the room is a bit loud, but all the natural beauty makes up for these shortcomings. A good mountain healing trip~
Original TextTranslated by Google
6/16
Response from Property: 尊敬的客人,非常榮幸與您相遇在杭州桐廬康萊德酒店,並獲得您對酒店服務、美景及XXX的喜愛!酒店位於風景如畫的桐廬,背靠青山、面臨秀水-天溪湖,坐擁整座鳳凰山。用時8年打造了78間/套舒適客房,站在酒店客房陽台可俯瞰羣山環繞,山水相依。誠摯的期待您的再次光臨!祝您生活愉快!--杭州桐廬康萊德酒店管理層
Guest User
Premier Suite
Stayed in Mar 2025
Couples
6 review
10.0/10
Outstanding
Posted on Apr 24, 2025
This is the second hotel I stayed in Hangzhou. The room is quite large. Enter the living room, turn left to the room, the space between the room and the TV is large enough to put another bed, turn left again to the bathroom, shower room and toilet, this space is larger than the room. Outside the room and living room is a super long and wide balcony.
Sitting on the sofa on the balcony, watching the ever-changing ink painting in front of you is really pleasing to the eye.
Both dinner and breakfast are delicious. I recommend crispy chicken for dinner and fish soup wontons for breakfast.
Before checking in, Korey added me on WeChat and gave me information about surrounding tours and photo check-ins. Because it rained that day, I couldn't go to some places, but I still appreciate the hotel's thoughtfulness.
I will go again if I go to Hangzhou next year.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello! Thank you for your appreciation of Conrad Hangzhou Tonglu. Your affirmation is the greatest praise and encouragement to us. At the same time, thank you for your recognition of Korey's service. The hotel has a unique geographical advantage, hidden among the poetic and picturesque landscapes. The restaurant's colorful and delicious food enjoyment, warm and thoughtful and caring service, is your first choice for vacation life. We insist on continuous innovation and excellence to create every perfect trip for you! All the staff of the hotel sincerely look forward to your visit again! -- Management of Conrad Hangzhou Tonglu
Guest User
Premier Suite
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
I had a wonderful experience at Conrad. The environment was so quiet with only the chirping of birds, and there was a large lawn and greenery downstairs with two super cute alpacas. The room was equipped with a capsule coffee machine + bose ultra950 home theater + Bairuide washing and care. I had breakfast outdoors in the morning, and the late spring wind blew the leaves. I also saw a well-fed Labrador. The housekeeper Korey was also very helpful and responded very quickly. Thumbs up! (In addition, there are still many mosquitoes in such greenery in spring, so remember to spray mosquito repellent, or you can ask the hotel for it~)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Conrad Hangzhou Tonglu in your busy schedule! The hotel is located in Tonglu, Hangzhou, which is surrounded by mountains and rivers and secluded from the world. In 2021, Tonglu was selected as one of the 25 best travel destinations in the world by National Geographic. Here you can feel the tranquility and slow life away from the hustle and bustle of the city and retreat to the mountains and rivers. Let you enjoy the ultimate "smart luxury" experience again. Looking forward to your visit again! -- Management of Conrad Hangzhou Tonglu
Guest User
Deluxe Suite
Stayed in Mar 2025
Family
56 review
9.7/10
Amazing
Posted on Apr 21, 2025
The hotel is generally good. It is very convenient to get there just after turning a corner after getting off the highway. The scenery is very good, and the room view is superb! The housekeeper Ethan is very enthusiastic and responsive! The hotel room is very spacious and the balcony is also very large! When the weather is good, sitting on the balcony to enjoy the lake and mountains, listening to the birds and insects, I suddenly feel that life should be wasted in this beautiful place! The hotel's Chinese restaurant is very delicious, the pecan veal and crispy fried chicken are super delicious! There are not many varieties of breakfast, but each tastes very good, and the coffee is also great! The hotel staff will say hello when they see each other, and they are very warm and friendly! Except that it is a bit far from Shanghai and the small details of hygiene need to be improved, everything else is impeccable! Worth recommending!
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇杭州桐廬康萊德酒店,酒店隱於杭州桐廬天溪湖度假區內,坐擁8萬方山川濕地,讓您住進現實版《富春山居圖》中;擁有78間套客房,讓您及家人在山水詩畫間度過悠然假期!我們誠摯的期待您再次光臨!並祝您生活愉快!--杭州桐廬康萊德酒店管理層
Guest User
Premier Suite
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 21, 2025
I have always wanted to stay at Conrad Tonglu. This time, there was a two-night package for 2999, so I booked it immediately. I had to pay the difference of 1300 for two more days on weekends. Linna, the front desk of the hotel, was very warm and thoughtful. She also helped us apply for an upgrade to a twin room. The room was very spacious, with a separate living room and a large balcony. The bed was also spacious and comfortable, very clean, the pillows were very comfortable, and the bedside table was slightly smaller. There were two bathrooms inside and outside, which were also very spacious. There was a bathtub outside the shower and two wash basins, so you don't have to fight when you use them together. The shower gel smelled good, too, I liked it. There were also Nestle coffee capsules and tea bags in the minibar, and iced cola in the refrigerator, which really satisfied me after a day of walking on the Ma Ling Ancient Trail! ! The hotel can also send ice buckets for ice wine and ice cubes for drinking, which is really happy. It was super comfortable and happy to drink and chat with my girlfriends at night. My favorite breakfast in the hotel is fish soup wontons. I eat two servings every morning. The omelette area is also good, and the coffee is also good. I like everyone to have breakfast together on the balcony, so happy. Finally, the hotel provided free travel photography, which was called Wutong Pure Photography. It was very good. The hotel's riverside garden and green space were very photogenic, and the photographers were also very responsible. In the end, I was overwhelmed by the selection of photos, and I wanted them all. I recommend using travel photography more often, and I feel relieved. In addition, for dinner near the hotel, I recommend going to Qingyun Restaurant in the village next to it. We stayed for two nights and had two meals at this farmhouse, which was delicious.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的客人,感謝您在百忙之中對杭州桐廬康萊德酒店的點評!酒店位於依山傍水,隱祕避世的杭州桐廬;在2021年桐廬被《國家地理》評選為全球25個最佳旅行目的地之一,在這裏感受遠離都市喧囂,歸隱山水的恬靜和慢生活。讓您再次享受到致臻“睿智奢華”體驗。期待您的再次光臨!--杭州桐廬康萊德酒店管理層
joyce_pan
Premier Suite
Stayed in Feb 2025
Couples
7 review
9.0/10
Great
Posted on Apr 8, 2025
The lake view is quite beautiful ~ The key is quiet. I stayed for two nights. The room was very clean. The front desk lady Yuki was warm and thoughtful, very nice. The Chinese restaurant food was good and just right
Original TextTranslated by Google
6/12
Response from Property: 尊敬的客人,非常感謝您選擇杭州桐廬康萊德酒店,並抽出寶貴的時間給予我們肯定!酒店依山傍湖,讓您的假期在充滿詩情畫意的桐廬祕境裏放鬆休憩。同時感謝您對我們全方位的認可,提供卓越服務、保證與世界隨時連通的環境,並且真正盡享康萊德靈感之旅。您的支持是我們進步的動力,希望不久能再次見到您,讓您再次享受到致臻“睿智奢華”體驗。祝您旅途順利,生活愉快!--杭州桐廬康萊德酒店管理層
Anonymous User
Premier Suite - Lake-View (2 beds)
Stayed in Mar 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 7, 2025
It is definitely a paradise on earth. The hotel occupies a hilltop and overlooks the entire distant mountain and lake from the terrain. The scenery is superb and unique. It is worth the trip. The hotel hardware is very complete and full of design. The indoor swimming pool and the outdoor infinity pool are all excellent spots to check in. The service is very considerate, from following up on personalized needs before check-in to smooth communication during the stay, which makes people feel at ease. Special thanks to the butler Korey. Your excellent service and careful care make our whole family very grateful 🙏 We must come back and return to this unforgettable Conrad Hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Conrad Hangzhou Tonglu in your busy schedule! The hotel is located in Tonglu, Hangzhou, which is surrounded by mountains and rivers and secluded from the world. In 2021, Tonglu was selected as one of the 25 best travel destinations in the world by National Geographic. Here you can feel the tranquility and slow life away from the hustle and bustle of the city and retreat to the mountains and rivers. Let you enjoy the ultimate "smart luxury" experience again. Looking forward to your visit again! -- Management of Conrad Hangzhou Tonglu