Conrad Macao Reviews

Good location. Next to The Londoner, and connected to Eiffel Tower site. I would encourage for Trip to remove the Free Admission to 7/F Eiffel Tower as, it is already free to the public and not a specific benefit for booking Conrad Hotel.

This hotel is definitely not five-star quality. From the moment you enter, there's no sense of order — there's no proper lobby, and the staff are rude and unprofessional. It's extremely crowded, and there's no clear boundary between the hotel and the shopping center. Breakfast was chaotic and poorly managed. Overall, the management is incompetent. I wouldn’t recommend this place at all. The carpets were dirty and poorly maintained. The management’s behavior was extremely unprofessional and disrespectful. Breakfast was repetitive with very limited variety — they didn’t even have basic items like bread, which is unacceptable for a so-called five-star hotel under the Conrad brand. There wasn’t even a proper lobby where guests could relax — something you’d expect as a minimum standard. The hotel might look appealing from the outside, but don’t be fooled — the inside tells a completely different story The hotel was so disorganized and confusing that every single time I had to spend at least 30 minutes just trying to find the elevators. There was no one around to guide or help — it felt like they just wanted to trap you and empty your pockets. The sauna was dirty, the shower area by the pool was filthy, and the jacuzzi water had turned yellow — absolutely disgusting. Honestly, this place doesn’t even deserve two stars, let alone being marketed as a five-star Conrad hotel..

Location is superb. Can walk to many casino hotels such as MGM, COD, Venetian. There's a Chinese dim sum restaurant Jin Yue Xuan, highly recommended. Service from the front desk is bad. Bed is a little to the soft side. Housekeeping service is good.

Nice staff and service! Good location as it is near to the Londoner with a big shopping mall!

During my recent visit to Macau, I had the pleasure of staying at Conrad Macao Hotel, and I must say the experience exceeded my every expectation. From the moment I stepped into the hotel, I was greeted with warm smiles and impeccable customer service that made me feel welcomed and valued. The hotel's elegant design and spacious, well-appointed rooms provided a perfect blend of luxury and comfort. I especially appreciated the breathtaking views from my room overlooking the vibrant cityscape and serene harbor areas. The facilities at Conrad Macao are truly top-notch. The various dining options offered a diverse culinary experience, highlighting both local flavors and international cuisines, while the hotel's pool and spa provided a delightful escape from the hustle and bustle of the city. Every detail, from the decor to the amenities, was carefully thought out to ensure a memorable stay. Overall, my time at Conrad Macao Hotel was nothing short of exceptional. I highly recommend this hotel to anyone visiting Macau—whether for business or leisure—if you are looking for a luxurious stay with impeccable service and a truly memorable experience. I eagerly anticipate my next visit, completely certain that my exceptional experience will make me return soon.

I recently stayed at Conrad Macao to celebrate my sister’s birthday, and everything was perfect! The service was excellent, with thoughtful touches that made our experience truly special. Our room was spacious and the bed was incredibly comfortable, ensuring a restful stay. I will definitely be returning in the future. Highly recommended!

Everything was spot on and we truly appreciate the service from the team  We will definitely come back and stay in Conrad again ♥️🇲🇴

Great Location, huge rooms, comfortable beds. Perfect breakfast buffet. Nice to stay here! Thank you!

The hotel could have done alittle more upgrade on the interior as my door hinge is alittle damage and service time took awhile to get things resolve.

Great view & advantageous geographical position Good trip in Macau！

Spacious room, comfortable bed, excellent breakfast at Churchill’s Table

Thank you for amazing hospitality! Catherine(Concierge) & Vincent(Front Desk) provided amazing service. Catherine helped us to book restaurants & provided local sightseeing and transportation info. Vincent helped me to extend my stay. Housekeeping team also provided professional service. They seemed to understand Chinese more easily. Sleep eye mask & teddy bear amenity was good souvenir of Conrad Macao (I checked other customers also took them.) Thank you for the great service.

Very good for the service n in room dinner！ view from the room on higher floor☺️

I stay here every 3 months or so on business and I won’t stay anywhere else. The staff, THE BREAKFAST AT CHURCHILLS TABLE! The room and the service, the price and location AND free shuttle bus from the port in Zhu Hai to free wifi in the whole massive mall the hotel is located in.