The Westin Los Cabos Resort Villas

I did a package with transportation included. When it was time to leave, the worker placed my bags in a van and said this was my transportation to the airport. When I get to the airport the driver collected $75. It’s a conspiracy! The hotel has not responded to my request for a refund and is acting oblivious about the entire situation.

Overcharged. Complained. Never refunded. They are there to sell timeshares and we tried to say no we didn’t want to go to a meeting. Absolutely would not let us go to our room at check in until we signed up for a meeting. Also the water is inaccessible. The beach has only a tiny space that they crowd everyone together. Lastly, the view for common people who don’t own a timeshare yet is by the rocks on the far edge of the curve. Straight on view is the side of a rocky hill. They really ruined our vacation and I certainly don’t want to visit Cabo ever again.

The resort looks beautiful in pictures, but I was unaware this location has wind in June that will literally blow you over! It’s difficult to imagine a summer beach vacation wearing a jacket. Conversely, it appears the brisk weather also makes the staff rough around the edges, because the customer service you’d expect, from greetings to smiles is sub par. Pro’s: 1. Picturesque views of the ocean Cons: 1. Uber drivers are not allowed past the security gate. We had to walk with our luggage approx 150 yards to the front desk to check in! 2. Check in is at 4pm but check out is 10am! The window of stay is extremely short…It’s not even half a day! Basically, get dinner and go to bed the first day but you’re being charged for a full day! On the day of checkout, pack the night before, get an early breakfast and get out by 10am! This is unacceptable, and if they cannot accommodate guests better, they should only bill for half days on check-in and check-out! 3. You cannot get in the ocean on this side! This should be clearly advertised on all marketing material in red flashing lights! The wind is so strong on this side, and the current is so strong, it is impossible to get anywhere near the ocean. This was very-very disappointing! 4. The price reserved is different from the price reserved. When questioned, we were told it’s based on the daily conversion rate. But we checked out on a Saturday when markets are generally closed, and I’d be OK with a few dollars but a $70 dollar difference is egregious! 5. Nice pictures online, but walking around the property it starts to feel like a compound due to all of the concrete walls, few windows, etc. My title should have been “The pseudo beach vacation”!

We had the most memorable and amazing stay at Weston Los Cabos. Adriana and Martin were excellent host during our stay. All of the restaurants were excellent we ate amazing foods and drank wonderfully prepared beverages. Having a room that overlooked the Sea of Cortez was over the top for us. All of the bedrooms were spacious and well appointed. The property was very clean and extremely well maintained. I am already looking forward to my next visit because this was a truly memorable, enjoyable, and relaxed vacation. Thank you to all of the staff who made our visit AMAZING!

I thought I would write this review even though it has only been 2 nights out of the week stay. The reason being is it has been awful. 1. Check-in: this resort was booked via interval international, when booking interval international, the room selected was a 2 bedroom that sleeps 6 privately. When I was provided the room it was configured to sleep only 4 privately. This is a challenge when traveling with elderly family and very young children, especially at night when someone needs to go to the bathroom they have to walk through another room where someone is sleeping them and can wake that person. In our case waking our children. When explaining the issue the front desk told me the room I am is the correct room. I escalated to interval, and interval ultimately is also not resolving the issue. Ultimately I have been bait and switched, and neither Westin or Interval are doing anything at this point. Interval keeps telling me to wait and stay where I am. 2. It is Memorial Day today and we had the pleasure of waking up to a large COCKROACH this morning in our room. Near where my daughter is sleeping. Makes me question now where the rest of them are hiding. 3. Smoke free resort- I have to sign a disclosure acknowledging this is a smoke free resort, meanwhile there are a ton of cigarette and some cigars ends right outside the patio. Why is that not cleaned up? 4. Small room preparation issues - The room key reader died and we sat waiting at night for about 20 minutes outside our room waiting for someone to get us in. Fun experience with 2 kids and hot humid weather around 9 pm at night. Also when showering for the first time it looks like house keeping had the shower wand set on and it was pointing right at me, so I was surprised with a nice shot to the face of ice cold water when turning the shower for the first time. 5. My family and I have been going to Marriott properties since as early as I can remember and I have been taking my young family as well. We are Marriott vacation club owners as well. The lack of customer service in all ends of the companies involved which are all owned by Marriott has been awful. I have never been this appalled. In closing , customer service is lacking, bait and switch is real here, cockroaches will be your roommates, and loyalty means nothing. At this point I would not recommend staying here.