Zadún, a Ritz-Carlton Reserve

Zadun is an excellent resort! The service starts before you arrive and the rooms are immaculate. Highly recommend a stay here if you’re looking for a peaceful and relaxing trip to Cabo. We traveled here for our anniversary and cannot wait to return. The food and drinks were great; the spa was amazing. Even with a closed pool due to recent storm, it was a flawless stay.

We have stayed at other Ritz Carltons, but this was our first at a Reserve. The resort is immaculately landscaped with beautiful flowers and gardens. The room was spotless and well maintained. We had a large tastefully decorated bedroom with floor to ceiling views of the water (upper level suite) a large closet and dressing area, and huge bathroom with shower, tub, two sinks and another separate extremely large vanity. The room had a minibar with plenty of bottled water, coffee, tea and a small fridge with drinks and snacks for purchase. Our room also came with a private plunge pool and large patio with lots of spacious loungers and table and chairs. (There were some small shades for the loungers, but we would have actually preferred more shade due to the intense sun.) The outside area was private due to well placed walls etc. It actually felt like you were staying in your own private condo overlooking the ocean. The resort has a fitness center with lap pool, family pools and an adults only pool and beach access with attentive staff. The beach was closed for walking while we were there due to a recent storm that passed through a few days before our arrival, and never reopened during our stay. The resort itself showed no evidence of a storm however, with not even a branch or flower out of place. The resort has a beachfront seafood restaurant (closed during our visit), a nice grill restaurant, a lovely open air family style casual restaurant, a coffee bar with desserts, muffins, scones etc, and a beautiful cocktail bar. We ordered room service and the food was delivered promptly by the most delightful staff, and our orders were always perfect, no matter our special requests (not the norm when dining in the states). We visited the spa for a couples massage which was wonderful. We also had an hour in the private spa pool before the massages, and an hour in a private hot tub after the massages. We also scheduled the Savasana Experience (sound room treatment) at the spa, and found it not relaxing for us in the way it was designed (just our opinions). I have seen reviews mentioning that the resort was hilly, but we didn't notice this at all. We normally visit Mexico in the winter, and did find the September temps a little high for us, but did feel lucky that we had sunny days during our entire visit. We have stayed at Los Cabos before and did prefer the quiet more relaxed nature of San Jose del Cabo and Zadun. We never heard other people or noise from any other resorts. The biggest thing that we noticed about this resort however, was how we were treated by staff. We have stayed at many wonderful resorts, but noticed that the Zadun staff really could not have been better. From the drivers, housekeepers, room service and spa staff, restaurant staff and every single staff we ran into during our stay, they were just the friendliest and most helpful and attentive. They really tried to go out of their way to make sure that y

We chose zadun for a romantic getaway. Our first day was ok, other than a delay in our room being ready. Don’t know why since hotel was almost empty. 20 percent occupied we found out from pool staff. Not the best. Not the worst day until we woke up at 4am with a live roach next to our bed. Called front desk and our butler. They refused to change our room. Which would have been the right thing to do. They didn’t do anything other than housekeeping cleaning the room that day. Font desk dismissed this completely. Following day more roaches appeared. Again. Not once did we see our butler to assist or front desk offer to change our room. Asked to speak to manager on duty and he refused to offer a solution. Said maybe we had left door open and that they can’t help it’s warm weather. So now we are to blame it seems for our roach infested room. Not ritz level of service or from any hotel. This is rude and ridiculous We left early. Upon checkout tried to talk to manager in duty again. Dismissed us. Would not recommend this hotel. The bad reviews online are true. They didn’t value us….. just blamed the issues of our plagued room on us! Unacceptable!

Our room smelled of sewage our entire stay. We complained and requested a change of room - hotel staff promised to do something, but nothing was ever done. We were also told that we did not need any special reservations for our stay but then were not allowed to attend Easter brunch on the property as it was full. They recommended we just go take a taxi to another hotel. Completely unacceptable service for a high end hotel. So disappointing.

Overall, this is an amazing property with arguably the best and most personal level of service I've experienced at any 5+ star hotel/resort. Room and overall property were beautiful and extremely well maintained. We had an amazing couples spa service. Food was very good (my opinion is that I would not pick or return for the food...it was good but given the quality of the overall resort and corresponding price, I wasn't so much disappointed as I was underwhelmed). Other reviews mentioned the costs/prices, and I will admit it is very expensive. But this is a Ritz Carlton in Cabo...don't book this property if it doesn't fit your budget. I will finish as I started: the staff and the service are some of (if not the) best I've experienced anywhere.

Our vacation at the Zadun was so luxurious. The service was impeccable. All the workers were so nice and happy to help. An extra bonus was the kosher food and the ease in which it was served. The grounds are beautiful and so serene. Everything was perfection.