Solaz, a Luxury Collection Resort, Los Cabos

Highly recommend!!! Stayed here for a couple of nights on a girls’ trip to celebrate a birthday. Honestly, the only reason I booked this hotel was because it's part of Bonvoy, but I was so pleasantly surprised and would 100% stay here again! PROS The Food The restaurants were amazing, and even the poolside food was really good. The Pools There are so many pools to choose from! We mostly hung out at the adults-only pool, but the kids’ pools were beautiful too. We never had trouble finding chairs. The Service This was the best part of our stay. Josue and Benjerman went above and beyond to make sure everything was perfect. They helped with dinner reservations, transportation, and even offered to assist us after we checked out when we were switching hotels. We stayed at another “hip” hotel afterward, and the service didn’t even come close to what we experienced at Solaz. CONS The only downside is that it’s pretty quiet at night. If you’re looking for a late-night drink or party vibe, you’ll need to go off property, but perfect for those who just want to relax!

I am writing a second post to warn people to hide their expensive items. The first review disappeared. I stayed at Solaz in April 2024 and my Louis Vuitton scarf was stolen. The hotel claims they did an investigation but nothing happens. They ended up giving me 2000 Bonvoy points. I just got back yesterday from Zadun only to confirm again someone from housekeeping again stole another Louis Vuitton scarf. I can’t two times this has happened to me. Hide your expensive items that are soft and stuffable and apparently easy to steal.

Wanted to like this hotel because the grounds are beautiful. But we found a live cockroach on the first day here. Showed the front desk but didn’t feel like we were compensated well given the situation. We went from an ocean view room to a partial ocean room. We were also first given the furthest room from the kids pool. They have adult pools and kids pools, you would think they would put you closer to the kids pool. We had two young kids and walk and carrying them in this heat across the hotel was rough. While the grounds are beautiful, service was not amazing and just didn’t feel luxury at all.

This place is amazing. You will never experience service like you will at this resort. They truly want to make sure your vacation is perfect. The grounds are the best over ever seen. The landscaping is ridiculous. It’s a pretty chill place. The ocean is rough. You could swim but it’s not for kids or enjoying the water. The beach is pretty but you don’t really hang out there. The pool area is awesome. The rooms are great and the place is stunning. The people are what make this place truly special and unlike anywhere I’ve been. It’s not overly expensive but the liquor pours in the restaurants could be bigger. They go pretty light on those. The pool is fine but at the restaurants the wine pours were not great. Only con. Rafael - he handled most everything for us. He was unbelievable. I can’t stress enough what an amazing employee this guy is. You should be promoting him quickly. You have a star already in your organization. You have a problem Rafael would get it solved immediately. Amazing guy. Raul - great guy made some awesome dinner suggestions and helped get reservations. Helped us a ton throughout. Just a great guy always willing to make your day better. Andrea - amazing server at the pool. Always made sure she got my order correct. Always had my sour cream with every taco. Omar- this guys the best. Always smiling and happy. Willing to help with anything. Always went out of his way to say hi and make sure everything was good. Esmeralda- helped my wife everyday with coffee Karla - was an amazing server both at the pool and the restaurant. Great person to talk with. Super great Alphonso- made some great tequila suggestions at the pool bar. Great place with the best people