Guest User
October 20, 2024
This is our third time in three years at Grand Velas Los Cabos, and it was the best experience we have had. Our other visits were excellent, but this visit exceeded our expectations. My husband and I stayed at GVLC for 5 nights with out 20 month old daughter. The room was excellent (like always), with great a/c and water pressure. However, the absolute star was Claudia, our concierge. I cannot say enough amazing things about her! Due to my daughter's sleep schedule, we are a bit specific regarding when we like to have housekeeping and the turndown service come to our room. Claudia was happy to make sure that everything happened at the correct time, and we never once had an issue. She checked in with us each morning, made sure our room had our daughter's favorite snacks, and even helped us in getting drink service at the kid's pool. Pre-arrival, I requested that we have extra milk for my daughter, as well as have the coffee table removed from the room (glass with sharp edges was a safety hazard for my daughter), and Claudia made sure that both requests happened. Meant the world to us! We plan to return to GVLC next year, and we will absolutely request to have Claudia as our concierge again! She is a star!! We ate at Velas 10, Lucca, and Frida. I'm not sure if the buffet has a new chef, but the food was outstanding! The options were fresh, delicious, and creative. I want to give a special shoutout to the woman who makes the quesadillas! Just fantastic! All the restaurants were excellent! We went to them with my daughter, and all of the waiters and staff were so friendly and kind to her. Lucca was extra special! We ate there twice and Juan was our server both times (we requested him the second time). He was so friendly, kind, and really made our experience special. Karla and Karen at Lucca were also very sweet, especially to our daughter. GVLC is the perfect combination of being kind friendly, while also catering to adults (e.g., great food, luxurious, relaxing atmosphere). My daughter absolutely loved the kids pool and splash pad. Just perfect! The one area that needs some improvement is the drink service to the kids pool and splash pad area. We mentioned this when we checked out, and GVLC was very responsive in saying that they will be working on making sure that the drink and food service goes to that area of the resort. However, I did want to mention it in my review, because we were completely forgotten about. Thank goodness for Claudia, because she ensured that the bar staff would get our drink order. If it wasn't for her, we would have never gotten drinks. I do trust that this won't be an issue in the future. I could go on and on about our amazing time. GBLC is the most perfect resort! Especially when traveling with kids. I can't say enough good things, and I hope that you're able to experience it for yourself! Don't hesitate, just go!