Holland Walk, Kensington and Chelsea, London, United KingdomSee Hotel Details
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1 night
Guest Reviews
7.5/10
44 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.9
Amenities6.9
Service7.6
Cleanliness7.7
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All reviews(44)
Positive reviews(35)
Reviews with photos/video(15)
Awesome stay(10)
Great location(9)
Negative reviews(9)
Guest User
Bed In 4-Bed Female Dorm Shared Bathroom
Stayed in Feb 2025
Family
1 review
8.5/10
Very Good
Posted on Mar 11, 2025
It's in a good place, there were two problems, the doors were slammed, and the children were bitten by something.. probably fleas.🥺
Response from Property: Dear Guest,Thank you for your feedback. We’re sorry to hear about the issues you faced with the doors and the bites. We’ll investigate both concerns to ensure a more comfortable experience for our future guests. We truly appreciate you bringing this to our attention, and we look forward to welcoming you again soon!Sincerely,AndresaReception Team
Daniel069
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Dec 2024
Solo traveler
85 review
9.5/10
Amazing
Posted on Feb 16, 2025
Safestay London Kensington Holland Park is a gem for solo travelers! 🌳 The location is perfect, nestled in a beautiful park and just a short walk to the tube. My shared dormitory was clean and cozy, with privacy curtains that made it feel like my own little nook. The staff were friendly and helpful, ensuring a pleasant stay. Facilities like the game room and garden added to the fun atmosphere. The only downside was the sometimes busy showers, but overall, it was a fantastic experience for winter travel! I’d definitely return! 🎉
Response from Property: Thank you so much for your wonderful review! We’re so happy to hear you enjoyed your stay with us at Safestay London Kensington Holland Park. It’s great to know that our location, cosy dorms, and friendly staff helped make your winter travel experience memorable. We truly appreciate your feedback about the busy showers and will work to improve that for future guests. We’d love to welcome you back anytime – hope to see you again soon! 🎉🌳Best Regards,Ricardo
Guest User
Bed In 6-Bed Mixed Dormitory With Shared Bathroom
Stayed in Jun 2025
Solo traveler
1 review
9.0/10
Great
Posted on Jul 21, 2025
Good stay. Central location.Good Good stay. Central location.GoodGood stay. Central location.Good
Sarah Louise
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Jun 2025
Solo traveler
17 review
7.0/10
Posted on Jul 6, 2025
Comfy bed, clean areas, good customer service.
But the room was too warm, I was sweating and there was no air con or fans. Also, you have to pay for extra amenities like the cloakroom and you can't rent a towel etc. although it's a hostel it would be nice for some of those things to be included or to be a little cheaper. Most accommodations allow bags to be kept for a short time for free.
Виктория Клушанцева
Bed In 15-Bed Mixed Dorm Ensuite
Stayed in May 2025
Solo traveler
4 review
5.5/10
Posted on Jul 2, 2025
Its good deal for that money, not so far from center, and really beautiful park around, common spaces also pretty nice. But its not so clean inside of rooms, and there's no curtains like in pictures on reality, its really upset me because of lack privacy. Secondly it really hot inside during the summer (no AC or fan) and finally staff is not really nice, I felt a bit uncomfortable with them. But it's ok, because its really cheap
madalinamaria10
Bed In 12 Bed Mixed Dormitory Shared Bathroom
Stayed in Feb 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Mar 3, 2025
Great place to stay by yourself in London.
Response from Property: Thank you so much for your kind words! We’re thrilled to hear you had a great experience staying with us in London. We strive to create a welcoming environment for solo travellers, and we’re glad you felt comfortable during your stay. We hope to welcome you back on your next visit to the city!Warm Regards,Ricardo
Guest User
Bed In 12 Bed Mixed Dormitory Shared Bathroom
Stayed in Mar 2025
Solo traveler
8 review
6.0/10
Posted on Apr 28, 2025
Was the worse ....
Can not sleep ...
****** making noise after 00:00 ... some snoring and the top ****** with alarm pnone in the next morning .
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,AndresaReception Team
Jarupa Ekwichien
Bed In 12-Bed Mixed Dormitory Ensuite
Stayed in Mar 2025
Business traveler
5 review
4.0/10
Posted on Apr 26, 2025
Too slow on check in process and complicated. The toilets are not clean enough.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,AndresaReception Team
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Apr 2024
Solo traveler
3 review
8.0/10
Very Good
Posted on May 25, 2024
The demographic of people that stay here is a bit older. The walk through the park from the bus stop to get to the hostel is a bit inconvenient, especially while lugging bags and being tired. The site itself is nice. The bathrooms were nice and clean with sufficient water pressure. The photo is the view from my 6 bed all female room on the top floor. The stairs were not fun, but you do not often get a rooftop patio. My roommates were not my favorite, as I had a very loud snoring woman in my room that argued with me as I was checking out. I complained to management but my stay had ended so there was nothing to do about it. At the least it would’ve been nice to NOT have to pay £1.50 for the earplugs I bought.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,SaraReception
Backpackers666
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in May 2024
Traveling with friends
4 review
5.5/10
Posted on Jun 8, 2024
So far everything is okay, just the reception customer service got a bit rude.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,SaraReception
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Sep 2024
Solo traveler
6 review
8.0/10
Very Good
Posted on Nov 27, 2024
My favorite part is they have good lobby to sit and work! Unfortunately, I booked wrong room accidently otherwise I liked this place. Particularly, I was working in their lobby and it was good enough for me to work!
Response from Property: Thank you so much for your feedback! We’re thrilled to hear that you enjoyed working in our lobby – it’s a great space to relax and be productive. We’re sorry to hear that you accidentally booked the wrong room, but we’re happy you still had a positive experience overall. We’d love to welcome you back and make sure your next stay is exactly what you’re looking for!Best Regards,Ricardo
Guest User
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Jul 2024
Solo traveler
9 review
4.0/10
Posted on Aug 16, 2024
Fine stay, although the room was not an en-suite as advertised. Good location with public transport and nice parks.
Response from Property: Dear Guest, Thank you so much for your review of our hostel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, SaraReception
Lucas Hongkongensis
Bed In 12-Bed Male Dorm Shared Bathroom
Stayed in Apr 2025
Solo traveler
40 review
10/10
Outstanding
Posted on May 7, 2025
Nice terrace to sit around.
Guest User
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 20, 2024
No towel, but other than that a great place, bed is already made and the building and facilities are great
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Mar 2024
Solo traveler
4 review
7.0/10
Posted on Apr 22, 2024
The direction to the hotel is not clear and up the hill and with not clear signs, can easily be missed. I kept calling the reception, but no one answered and there were 2 people on shift when I arrived, they just decided not to answer the call. I called on Sunday morning of April 14, 2024. The seems okay and well organised, just that the bathroom and toilet can be separated.
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park