Holland Walk, Kensington and Chelsea, London, United KingdomView Hotel Details
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Safestay London Kensington Holland Park Guest Reviews
4/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service3.8
Cleanliness3.9
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All reviews(54)
Positive reviews(48)
Reviews with photos/video(19)
Awesome stay(9)
Great location(6)
Negative reviews(6)
madalinamaria10
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Aug 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Aug 19, 2024
Great place to stay over as a solo traveler, clean and nice personnel. Loved the atmosphere in the night. Even the bed was very confortable.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,AndresaReception
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in May 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on May 25, 2024
The demographic of people that stay here is a bit older. The walk through the park from the bus stop to get to the hostel is a bit inconvenient, especially while lugging bags and being tired. The site itself is nice. The bathrooms were nice and clean with sufficient water pressure. The photo is the view from my 6 bed all female room on the top floor. The stairs were not fun, but you do not often get a rooftop patio. My roommates were not my favorite, as I had a very loud snoring woman in my room that argued with me as I was checking out. I complained to management but my stay had ended so there was nothing to do about it. At the least it would’ve been nice to NOT have to pay £1.50 for the earplugs I bought.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,SaraReception
Backpackers666
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Jun 2024
Travel with friends
4 review
2.7/5
Posted on Jun 8, 2024
So far everything is okay, just the reception customer service got a bit rude.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,SaraReception
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Oct 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on Nov 27, 2024
My favorite part is they have good lobby to sit and work! Unfortunately, I booked wrong room accidently otherwise I liked this place. Particularly, I was working in their lobby and it was good enough for me to work!
Guest User
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Aug 2024
Solo travelers
8 review
2.0/5
Posted on Aug 17, 2024
Fine stay, although the room was not an en-suite as advertised. Good location with public transport and nice parks.
Response from Property: Dear Guest, Thank you so much for your review of our hostel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, SaraReception
Guest User
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 20, 2024
No towel, but other than that a great place, bed is already made and the building and facilities are great
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in Apr 2024
Solo travelers
4 review
3.5/5
Posted on Apr 22, 2024
The direction to the hotel is not clear and up the hill and with not clear signs, can easily be missed. I kept calling the reception, but no one answered and there were 2 people on shift when I arrived, they just decided not to answer the call. I called on Sunday morning of April 14, 2024. The seems okay and well organised, just that the bathroom and toilet can be separated.
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park
LWANGA VINCENT
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Jul 2024
Business travelers
16 review
3.0/5
Posted on Jul 21, 2024
yaaa always good for travellers to sleep in there
Response from Property: Dear Guest, Thank you so much for your review of our hostel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, SaraReception
SHIVKARAN
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jun 24, 2024
Its good to stay near by City
Excellent location
Response from Property: Dear Guest, Thank you so much for your review of our hostel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, SaraReception
@TheOtta
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in May 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Loved it all , thank t
You
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,AndresaReception
Guest User
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in May 2024
Other
5 review
5.0/5
Outstanding
Posted on May 17, 2024
Good clean affordable
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park
Winson
Bed In 18 Bed Mixed Dormitory Shared Bathroom
Stayed in Jun 2024
Couples
18 review
1.0/5
Posted on Jun 8, 2024
staff is rude...
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,SaraReception
Guest User
Bed in 18 Beds Mixed Dormitory with Ensuite
Stayed in Apr 2022
Travel with friends
122 review
4.2/5
Very Good
Posted on Apr 29, 2022
Reception kept my Id and returned it to me two days after, good attitude
Comprehensive recommendation
Great common area
I will stay here again
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park
Misun
Bed in 9 Beds Female Dormitory
Stayed in Apr 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 11, 2022
good. nice. good. nice.
Guest User
Bed In 6-Bed Female Dormitory Ensuite
Stayed in May 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on May 4, 2024
1. The location is very good! It is indeed safe! It is integrated with the park (it is not an exaggeration to describe the parks in London as small forests!). It takes about 10 minutes to get to High Kensington Street Station. There are also many buses. It is very suitable for backpackers who come to London for the first time. People who have the habit of morning jogging must not miss it. You can start from Holland Park and run all the way to Kensington Garden, Hyde Garden, Albert Concert Hall, Imperial College London...
2. Ctrip says that the breakfast is 4.5 pounds, but it is actually 8 pounds. I guess Ctrip has not maintained the information for a long time. You can experience breakfast once, but it is not recommended. You can buy it in the nearby M&S Food supermarket and eat it in the dining area. You can borrow tableware from the restaurant.
3. Cards are only accepted here, no cash is accepted, and WeChat and Alipay are not supported as of the time I wrote this review. I strongly recommend using a contactless credit card - VISA. I use the ICBC study abroad card because it has a contactless function. This card is very convenient and can be used in subways, trains, buses, roadside snacks, etc. No need to exchange cash! I basically don’t see UnionPay in daily life!
4. Each person has a bed with a curtain. The hygiene is OK! You can bring your own hangers and hair dryer.
5. Customers: Although it was May Day, I didn't see other Chinese during my stay. It was mainly European backpackers, a Korean lady, a few families with babies, and I occasionally met a group of more than 20 French elementary school students staying and having breakfast here. It shows that the safety level of this hotel is very high. There are also long-term guests, and they are all very friendly!
6. Luggage storage is 3 pounds a day
7. The service staff are very friendly and they are all working hard to provide service.
I saw a comment before that the entrance is hard to find, I attached a video. It is recommended to use Citymapper to find the way, which is better than Google map!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for your feedback regarding your recent stay with us. We are delighted you enjoyed your stay and hope to see you again shortly. Sincerely, Zenildo MarquesDuty Manager Safestay Holland Park