DoubleTree by Hilton Hotel London - Tower of London

DoubleTree by Hilton Hotel London - Tower of London Reviews

DoubleTree by Hilton Hotel London - Tower of London

7 Pepys Street, City of London, London, EC3N 4AF, United KingdomView Hotel Details
DoubleTree by Hilton Hotel London - Tower of London
DoubleTree by Hilton Hotel London - Tower of LondonDoubleTree by Hilton Hotel London - Tower of LondonDoubleTree by Hilton Hotel London - Tower of London
Check available rooms for your travel dates
We Price Match
1 night

DoubleTree by Hilton Hotel London - Tower of London Guest Reviews

4.3/5
Very Good
494 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.4
Filter by:
Sort by:
All reviews(494)
Positive reviews(455)
Reviews with photos/video(103)
Convenient location(95)
Easy to get around(82)
Close to metro(58)
Delicious breakfast(34)
Great value for money(26)
Perfect for business trips(14)
Friendly front desk staff(11)
Poor air conditioning(7)
Negative reviews(39)
yolotripper
Twin Room
Stayed in Dec 2024
Family
19 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Everything is good other than the bed slides away, they have wheel and feels rolling around. The room is small so is the dated toilet, most doors are dated, so gives a noud loise. The lifts were not very sensitive. Breakfast full of options. They were also doing a renovation of carpets which was a bit annoying, and the large amount of rooms means u could walk a bit of distance reaching your room.
Ken KH Kang
King City Suite
Stayed in Oct 2024
Family
7 review
4.5/5
Great
Posted on Nov 30, 2024
Far from our wish destination like leister square, convent garden etc However, I took picture from my window view of tower bridge
Zingerchips
Queen Room
Stayed in Oct 2024
Couples
4 review
3.0/5
Posted on Dec 7, 2024
A very welcome from a fly!!! The customer service is okay, very warm welcome. The room is very small, the bed is not what the booking page suggests, a queen bed, it’s double bed. The hotel feels a bit old, not sure whether it’s because the carpet it uses make it old. Location is good. Everything else is a standard 3/4 star hotel.
André De Mesquita
Accessible Queen Room
Stayed in Sep 2024
Business travelers
23 review
4.5/5
Great
Posted on Oct 28, 2024
Excellent location . Great rooftop bar . Rooms slightly outdated for a double tree but quite decent . Great service from Front office . Opted for no room cleaning got a voucher to spend at the bar , like the green initiative.
Guest User
Queen Room
Stayed in Sep 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Central London, splendid view, Great good, tower bridge view available
JAMIE
Queen Room
Stayed in Feb 2025
Business travelers
53 review
4.5/5
Great
Posted on Mar 10, 2025
Room was Nice and clean and Big. Bed was comfortable. Has a Rooftop Bar with amazing views of Tower Bridge and The Tower of London. Bar area is expensive as to be expected. I would stay again.
KO KO MYINT
Twin Room
Stayed in Jan 2025
Family
1 review
2.2/5
Posted on Mar 2, 2025
The breakfast option is expensive compared to the other hotels, There was a false fire alarm during my stay of 2 nights, it was horrible, the worst night experience I’ve ever had and it was during around midnight when everyone is supposed to be relaxed and asleep. There was no compensation afterwards for the false fire alarm and the staffs just shrugged it off as ‘for the customer’s safety’ when in reality they were the ones who caused it. There are mostly friendly staffs but some are double faced so be lucky with who you ended up with.
Guest User
Queen Room
Stayed in Nov 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jan 17, 2025
The hotel offered a wide range of amenities, from a fitness center to a swimming pool, from dining options to meeting rooms, all reflecting the hotel's high standards.
Ibrahiim M
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
4 review
4.5/5
Great
Posted on Dec 25, 2024
Excellent hotel in a very good location. 3-5 mins walk to multiple train stations and tower of London.
Lavish:)
King Room
Stayed in Nov 2024
Business travelers
2 review
3.0/5
Posted on Dec 10, 2024
I was really disappointed. I faced 2 issues and then my bracelet was missing and then now of the staff was very rude and made me feel uncomfortable.
Charli_AFCB
Queen Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
This hotel has become one of the of our favourites. Located just outside of central London, but convenient enough to walk or jump on a tube to get where you need to be. The hotel rooms are superb, with coffee and tea facilities, fridge, AC and hair driers etc - what else could you ask for. The roof top bar is lovely, a real treat at the end of the night. We would throughly recommend this hotel.
Sylvio
Queen Room
Stayed in Oct 2024
Solo travelers
1 review
3.0/5
Posted on Dec 6, 2024
The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.
Guest User
Queen Room
Stayed in Sep 2024
Couples
2 review
4.0/5
Very Good
Posted on Oct 28, 2024
There are no slippers, no disposable toothbrush and toothpaste in the room. We call the housekeeping to get all of them by ourselves.
Francisco
King Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
DubleTree by Hilton Hotel London-Tower of London is very good place. I am first time with my family stay one night very excited and enjoy. The Service was great. The facility was nicely. The food was great. Me with my family and enjoy the food. Thanks Francisco de Sousa Soares with Veni Simajuntak.
Anonymous User
Accessible Queen Room
Stayed in Feb 2024
Solo travelers
2 review
4.5/5
Great
Posted on Mar 18, 2024
For a Hilton, this hotel is quite disappointing. The hallway floors are carpet, smelt very strange the moment I entered my floor. The hotel really needs some renovation. Unpleasant smell coming from my bathroom so I had to make sure the toilet door was closed. Lovely modern reception though, and good location. Overall takes about 30 min to get to the city. Personally wouldn’t return