DoubleTree by Hilton Hotel London - Tower of London

DoubleTree by Hilton Hotel London - Tower of London Reviews

DoubleTree by Hilton Hotel London - Tower of London

7 Pepys Street, City of London, London, EC3N 4AF, United KingdomSee Hotel Details
DoubleTree by Hilton Hotel London - Tower of London
DoubleTree by Hilton Hotel London - Tower of LondonDoubleTree by Hilton Hotel London - Tower of LondonDoubleTree by Hilton Hotel London - Tower of London
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Guest Reviews

8.9/10
Very Good
646 review
Verified reviews
Location9.0
Amenities8.6
Service8.8
Cleanliness9.0
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All reviews(646)
Positive reviews(598)
Reviews with photos/video(134)
Convenient location(119)
Easy to get around(111)
Close to metro(73)
Delicious breakfast(38)
Perfect for business trips(17)
Friendly front desk staff(14)
Would stay again(11)
Average sound insulation(9)
Negative reviews(47)
Guest User
King Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 1, 2025
Hotel was very clean and everyone happy to help and answer any questions. Also the roof top bar is lovely.
Response from Property: Dear Guest,Thank you for taking a moment to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our team ensured you were well looked after. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Sarahontour
Queen Room
Stayed in May 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jun 14, 2025
Excellent staff and service, fabulous location, great bar with views and quick to resolve issues.
Wellsey
King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 31, 2025
Only here for 1 night but we really enjoyed the location! There is plenty to do also around the area :)
Response from Property: Dear Wellsey,Thank you for taking a moment to leave a 10* review of our hotel. I am very pleased to hear you enjoyed your short stay with us and that our location met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Guest User
Queen Room
Stayed in Apr 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on May 10, 2025
Great stay, only stayed for 1 night between a Fri-Sat. The hotel room was a nice size, the bathroom and room were clean. Slight stains on the walls which is why I marked it down but overall it was a nice stay. Staff were really friendly and the lounge, breakfast room and rest of the hotel looked in good order. A really nice touch was the ice bucket with the ice machine on my floor. Would definitely stay again, great location, easy access to the tube and lots of lovely cafes and bars nearby.
Response from Property: Dear Guest,Thank you for taking a moment to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our team ensured you were well looked after. We appreciate your feedback about the slight stains on the walls and this will help us as we continually work to improve our guest experience.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Guest User
Accessible Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 26, 2025
Lovely location. Clean room. Gorgeous rooftop bar for direct views of tower bridge
Response from Property: Dear Guest,Thank you for taking a moment to leave a 10* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the location, clean room, and rooftop bar with views of Tower Bridge met your expectations.Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear you felt well looked after.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Ming
Accessible Queen Room
Stayed in Mar 2025
Business traveler
7 review
9.5/10
Amazing
Posted on Apr 27, 2025
The location of hotel is great , and service is good . We will stay here next time . Rooftop is ok also
Response from Property: Dear Ming,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
JJ1234
Queen Room
Stayed in Apr 2025
Business traveler
22 review
8.0/10
Very Good
Posted on May 18, 2025
I had a great stay there. Location is great and tidy room. recommend it.
Response from Property: Dear JJ1234,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Guest User
Twin Room
Stayed in Apr 2025
Traveling with friends
3 review
7.7/10
Good
Posted on Jun 2, 2025
good。。zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Response from Property: Dear Guest,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Loxcub
Deluxe King Room
Stayed in May 2025
Couple
12 review
10/10
Outstanding
Posted on Jul 11, 2025
Great hotel. Great location.
Response from Property: Dear Loxcub,Thank you for taking a moment to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Amritpal
Executive Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
Very good suite provide all things in suite
Response from Property: Dear Guest,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
Guest User
Accessible Queen Room
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Apr 18, 2025
close to the towel bridge，about 5 minutes walk and easy to get anywhere
Response from Property: Dear Guest,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our team strives to provide a warm and welcoming environment for all our guests, and we’re delighted to know you had a positive experience.We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
yolotripper
Twin Room
Stayed in Dec 2024
Family
22 review
10/10
Outstanding
Posted on Jan 21, 2025
Everything is good other than the bed slides away, they have wheel and feels rolling around. The room is small so is the dated toilet, most doors are dated, so gives a noud loise. The lifts were not very sensitive. Breakfast full of options. They were also doing a renovation of carpets which was a bit annoying, and the large amount of rooms means u could walk a bit of distance reaching your room.
Guest User
Deluxe Queen Room
Stayed in Jun 2025
Solo traveler
2 review
8.5/10
Very Good
Posted on Jul 21, 2025
Excellent location, 2 mins walk to Tower Hill station. very convenient to travel in Zone 1. and they have a Nice rooftop bar with stunning view.
Rodolfo
Queen Room
Stayed in Jun 2025
Solo traveler
1 review
6.5/10
Posted on Jul 20, 2025
It was an okay experience, breakfast good and very busy around 9am to 10.30am, friendly staff and very helpful, the room would need some upgrade. The carpet on the corridor was clean but had a particular smell.
FabianK
Queen Room
Stayed in Jun 2025
Couple
4 review
8.0/10
Very Good
Posted on Jul 19, 2025
Nice hotel and nice welcome cookie. But you can really see that the hotel is quite old and outdated (scratches on the walls etc.)