1018 Dockside Rd, Newham, London, E16 2FQ, United KingdomView Hotel Details
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Holiday Inn Express London - Excel Guest Reviews
4.2/5
Very Good
91 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(91)
Positive reviews(88)
Reviews with photos/video(13)
Awesome stay(27)
Friendly staff(20)
Awesome rooms(18)
Delicious breakfast(16)
Great location(12)
Awesome amenities(11)
Convenient location(10)
Easy to get around(9)
Negative reviews(3)
Luke
Double Room
Stayed in Jan 2025
Couples
2 review
4.2/5
Very Good
Posted on Mar 1, 2025
My recent stay at the Holiday Inn Express London Excel was a thoroughly positive experience. If you're looking for a comfortable and convenient base, especially for events at the Excel Centre, this hotel is a great choice.
The rooms were clean, modern, and provided everything needed for a relaxing stay. I found the bed particularly comfortable, ensuring a good night's sleep. The hotel's location is ideal for accessing the Excel Centre, and the transport links made exploring the wider city easy.
One of the highlights of my stay was the breakfast. The selection was varied, and everything was fresh and, most importantly, tasty. It was a great way to start the day and provided plenty of fuel for a busy schedule.
Overall, the Holiday Inn Express London Excel offered excellent value for money. The friendly staff, comfortable accommodations, and delicious breakfast made for a very enjoyable stay. I would happily recommend this hotel to anyone visiting London, particularly those attending events at the Excel Centre.
Guest User
Standard Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 22, 2025
Had a fantastic stay at the Holiday Inn Express which was clean and tidy. The room was a good size with tea/coffee facilities, again clean and tidy with a comfortable bed. Iโm glad I chose this hotel as it was in a great location and the DLR station was only a 2 minute walk away. So made it easy to get to the o2. Will definitely use this hotel again when visiting London ๐
Anonymous User
Double Room
Stayed in Apr 2024
Family
28 review
3.7/5
Posted on May 26, 2024
Housekeeping have done but seems careless, staff either. It is not easy for you to go to the Custom House Station, but anyway it still near the cable car in Royal Docks.
Response from Property: Thank you for your review, we are delighted that you had a good stay with us.Best wishes,Alp BaykalGuest Services Manager
Matt39
Standard Double Room with Sofa Bed
Stayed in Sep 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Oct 19, 2024
I stayed for one night whilst working in London.
Great experience from friendly, speedy check in through to breakfast and online check out. The room was very quiet with really comfortable bed.
Lots of choices at breakfast and nice coffee.
Hotel is close enough to the DLR to make it suitable for accessing the wider city.
Response from Property: Thank you for your feedback.
Guest User
Standard Double Room with Sofa Bed
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 20, 2025
Good stay and good service.
There was no water bottles provided
Response from Property: Dear Guest,Thank you very much for taking your time and sharing your feedback over recent stay at Holiday Inn Express London Excel. We are sorry to learn that we didn't provide you with the quality of service. At Holiday Inn Express London ExCeL we pursue our main goal, which is providing best experience possible towards every guest. We would like to apologise on this occasion we did not meet your expectations. I hope you can find it in you to giving us another shot at hosting your stay.Best Regards,Guest Services Assistant
KitKatKris
Accessible Standard Double Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Lovely hotel and the perfect location for our trip.The colleagues were extremely attentive from reception and bar to restaurant and housekeeping they made every part of our stay a pleasant experience. Breakfast was delicious and a perfect way to start the day.
Response from Property: Thank you for your feedback!
Guest User
Twin Room
Stayed in Jan 2024
Travel with friends
12 review
4.5/5
Great
Posted on Feb 11, 2024
Clean hotel with friendly efficient staff.
Location good for our show at O2 Arena
We stay every year for the show,but we both felt that the quality and standard has dropped on the cooked breakfast. The sausages are now poor quality, mushy texture with unpleasant aftertaste, and the hash browns were so oil soaked,and had the texture of cardboard. Everything was just lukewarm, not hot as it had been in previous years. On the plus side, two pancake machines have now been added, quick and easy to operate. We also ate in the restaurant the previous evening, but although the menu has improved, at 5pm (opening time for anything other than toasties or pizza) several items were 'out of stock ', including from the specials board!
The selected meals I would say were just okay, the standard of an average pub meal. Summing up, I would still stay here again, but would eat out for evening meal and sadly only have continental style breakfast, which is disappointing as the cooked breakfast was previously a highlight of the stay here!
Response from Property: Dear ๅๅบๆฟ,Thank you for choosing us again for your stay. I see that our breakfast and restaurant did not satisfy your expectations and therefore would like to apologize. We would like to take this review seriously and improve our food service as we strive for excellence for each and every stay. Hopefully, when you decide to stay with us again, this experience will be a thing in the past.Best Wishes,Alp BaykalGuest Services Manager
Sony0500
Standard Double Room with Sofa Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Great hotel. Very nice locations and ambience of the hotel.
HAOYA
Accessible Standard Double Room
Stayed in Dec 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Easy to find. Have great views through the window; may see the sunset glow (see the pic posted) and the passing trains and aeroplanes.
Relatively quiet environment, with good soundproof decoration. Spacious rooms.
Friendly and helpful staff, quick response and considerate service. Special thumb-up to the front desk and the breakfast service.
Response from Property: Thank you for your wonderful review. We're thrilled that you enjoyed your stay, especially the front desk and breakfast service. Your kind words mean a lot to us. We will add that amazing photo to our album :)
Guest User
Accessible Standard Double Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Mar 2, 2025
The hotel was good and we thank Mr. Alp.
Guest User
Accessible Standard Double Room
Stayed in Aug 2024
Business travelers
148 review
4.0/5
Very Good
Posted on Sep 27, 2024
Great hotel with friendly staff. Neat facilities and close to amenities
Response from Property: Thank you so much for your feedback.
A1xa
Double Room
Stayed in Nov 2023
Solo travelers
3 review
3.5/5
Posted on Dec 26, 2023
Hotel is based in a nice location, however the cleaning can be a lot more better as there was dust. Itโs a shame parking is not included.
Response from Property: Thank you for your feedback, we apologize if there was dust in the room, this is not our usual standard. Please do come back and see us when your travels bring you back to London.
Guest User
Double Room
Stayed in May 2024
Couples
1 review
3.2/5
Posted on Jun 22, 2024
Great location for event at excel but service was poor in the bar waiting for food took an hour to come and was cold
Response from Property: Thank you for your review, unfortunately at busy times waiting time can be longer than usual. Please accept our apology.Best wishes,Alp BaykalGuest Services Manager
Guest User
Standard Room
Stayed in May 2024
Business travelers
9 review
3.7/5
Posted on Jun 10, 2024
The hotel is clean and has a good price/quality ratio.
Perfect location if you're traveling to LCY. If you want to go to London city center, it's okay at best.
Response from Property: Thank you for your review, we are delighted that you had a good stay with us.Best wishes,Alp BaykalGuest Services Manager