Ji Hotel Orchard Singapore

Ji Hotel Orchard Singapore Reviews

Ji Hotel Orchard Singapore

11 Penang Lane, 238485, SingaporeSee Hotel Details
Ji Hotel Orchard Singapore
Ji Hotel Orchard SingaporeJi Hotel Orchard SingaporeJi Hotel Orchard Singapore
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1 night

Guest Reviews

9.0/10
Great
1062 review
Verified reviews
Location9.1
Amenities8.8
Service9.0
Cleanliness9.2
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All reviews(1062)
Positive reviews(1020)
Reviews with photos/video(298)
Easy to get around(229)
Close to metro(148)
Friendly front desk staff(80)
Convenient for shopping(58)
Average sound insulation(46)
Well designed(43)
Excellent TV(29)
Luggage delivery service(10)
Negative reviews(39)
Guest User
Standard Double Room
Stayed in Jun 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 14, 2025
The hotel location is fantastic. Walking distance to Dhoby Ghaut MRT station and Fort Canning Park. The check in process done smoothly by Lily. She was friendly and tried her best to fulfill my request to the hotel room. The interior design totally same as China hotel chain hotel. We had a great stay in this hotel.
Response from Property: 非常感謝您選擇入住我們酒店,並抽出寶貴時間給予好評!我們很高興得知您對酒店的地理位置、服務以及整體入住體驗感到滿意。Lily 得知您的稱讚後也非常開心,能為您提供貼心服務是我們的榮幸。酒店的室內設計風格旨在為賓客營造熟悉且舒適的氛圍,感謝您的認可。我們會繼續努力,不斷提升服務質量,為每一位賓客帶來更好的入住體驗。期待您的下次光臨,祝您生活愉快!
Kat O
Business Double Room
Stayed in May 2025
Family
52 review
9.5/10
Amazing
Posted on Jun 12, 2025
A hidden gem in Orchard! We loved the simplistic interior design yet the thoughtfulness put into the renovations, furnitures and little items around the hotel and rooms etc. We would like to be back soon🍀
Response from Property: 非常感謝您對我們酒店的喜愛與支持!我們很高興您喜歡我們的簡約設計與用心佈置的細節。能為您帶來舒適的入住體驗是我們最大的動力。期待不久的將來再次歡迎您回來🍀
Y-n0
Business Double Room
Stayed in May 2025
Business traveler
24 review
10/10
Outstanding
Posted on Jun 12, 2025
I recently stayed at Ji Hotel for a short business trip and had a pleasant experience. The location is very convenient—within walking distance to the MRT station and a nearby shopping centre, which made getting around and finding essentials very easy. The hotel itself is comfortable and well-maintained, offering a cosy environment to relax after a busy day. I also appreciated the laundry service provided, which was especially useful for my trip. Overall, a great option for business travellers looking for a comfortable and convenient stay.
Response from Property: Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Wish you a happy life and look forward to meeting you again!
Mabel Wei Sam
Business Double Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Jun 11, 2025
The hotel is strategically located within 5-7 mins of walking distance to Dhoby Ghaut (Purple & Red line). You can find economy food stall at opposite building (Singapore Shopping Centre). Front desk is friendly and approachable, there is a small gym room and self service laundry available.
Response from Property: 非常感謝您選擇入住我們酒店,並抽出寶貴時間給予好評。我們很高興得知您對酒店的地理位置、服務和設施感到滿意。您的認可是我們持續提升服務質量的動力。也感謝您提到前台工作人員的熱情服務,我們會將您的讚賞轉達給團隊。期待您在不久的將來再次光臨,我們將竭誠為您提供更加優質的住宿體驗!祝您生活愉快,萬事順心!
MOSKD
Business Double Room
Stayed in Apr 2025
Traveling with friends
10 review
9.0/10
Great
Posted on May 13, 2025
Overall was good — unluckily our group next door stayed up late and made a noisy from the door closing.
Response from Property: Dear MOSKD,Thank you for your review and for rating our service and surroundings so highly. We’re glad to know you had a good overall stay.We’re sorry to hear about the noise disturbance caused by nearby guests. We understand how that can affect your rest, and we’ll do our best to ensure a quieter environment for future stays.We appreciate your feedback and hope to welcome you again soon.Warm regards,Ji Hotel Orchard Singapore Management Team
Anonymous User
Business Double Room
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 12, 2025
Very convenient location and is within walking distance to MRT as well as Plaza Singapura
Response from Property: Thank you very much for your good review! We are glad that you are satisfied with our location. It is within walking distance to the subway station and Plaza Singapura, which really brings great convenience to travel. Looking forward to your next visit!
renana3
Business Double Room
Stayed in Mar 2025
Other
197 review
2.0/10
Posted on Apr 9, 2025
The indian lady called to chase us out at 11am despite we extend the stay on tuesday and due to my understanding that availability is not high that day and not even a single guest i see at lobby but enforce to chase us out by 11:20am which for this price is kind of evil. Not friendly reception. Place also dirty.
Response from Property: Dear guest, we apologize for the poor check-in experience. The check-out time will be introduced at the time of booking and check-in. If you need to delay, you can continue to rent. We attach great importance to hygiene and service issues and will strengthen rectification. We look forward to your visit again and hope you have a good experience. Thank you!
Feijaibor
Deluxe Double Room
Stayed in Mar 2025
Couple
5 review
9.0/10
Great
Posted on Apr 29, 2025
The hotel was clean and tidy. It is very close to MRT station, very convenience!
Response from Property: Dear Feijaibor,Thank you for your kind review and for staying with us at Ji Hotel Orchard Singapore. We’re happy to hear you found the hotel clean, tidy, and conveniently located near the MRT.We appreciate your feedback and look forward to welcoming you back again soon!Warm regards,Ji Hotel Orchard Singapore Management Team
Lee Hanjie
Business Double Room
Stayed in Feb 2025
Solo traveler
20 review
8.5/10
Very Good
Posted on Mar 21, 2025
It was nice, but than still the same when I visited last year when all the TV channel couldn't see, that makes me very disappointed, I really hope they can put back all the channels tat cannot see back fast, and lower their price for the hotel,
Response from Property: Dear Lee Hanjie,Thank you for sharing your feedback with us. We’re glad to hear that you had an overall pleasant stay. We truly apologize for the inconvenience caused by the TV channels not being available during your visit. We understand how important it is, and we’re working to resolve this issue as quickly as possible.We appreciate your suggestions and will continue to work hard to improve our services. We hope to welcome you back soon for a more seamless experience.Kind regards,Ji Hotel Orchard Singapore Management Team
Anonymous User
Business Double Room
Stayed in Feb 2025
Business traveler
2 review
7.5/10
Posted on Mar 20, 2025
This hotel location is very central and convenient as the station is nearby and Orchard is nearby too. Malls are all within walking distance. Rooms had a massive huge TV. Only downside was the rooms were a bit dusty and there was no bidet in the toilet. The hand sink is outside of the toilet.
Response from Property: Dear Valued Guest,Thank you for choosing to stay at our hotel and for taking the time to share your valuable feedback! We are delighted to hear that you enjoyed our central location, convenient transportation access, and the large-screen TV in your room. We are committed to providing our guests with a comfortable and hassle-free stay.Regarding the cleanliness issue you mentioned, we sincerely apologize. Your feedback has been immediately shared with our housekeeping team, and we will enhance our attention to detail in the cleaning process to ensure a more pristine experience for all future guests. Additionally, while the sink’s placement outside the bathroom was designed to prioritize functional separation of wet and dry areas, we deeply value your perspective and will continuously optimize our space design to better meet guest preferences.Your suggestion about the absence of a bidet in the bathroom is highly valuable to us. We will gradually evaluate the possibility of facility upgrades based on guest feedback to enhance future experiences.Once again, thank you for your candid insights. We look forward to welcoming you back and providing an even more refined service to create unforgettable memories during your next visit.Wishing you all the best,The Hotel Management Team
SAMMICC
Business Double Room
Stayed in Feb 2025
Solo traveler
28 review
9.0/10
Great
Posted on Mar 25, 2025
This is the 1st time I stayed here I find it super good value as it's location is so close to the major MRT but it's in a quiet area, you will just need a short walk to a big shopping mall or MRT, with reasonable charges I will definitely come back if I am visiting SG again !
Response from Property: Dear SAMMICC,Thank you for sharing your positive experience with us! We’re thrilled to hear that you found our location convenient and enjoyed the value we offer. It’s wonderful to know that our proximity to the MRT and nearby shopping mall made your stay enjoyable.We look forward to welcoming you back on your next visit to Singapore!Kind regards,Ji Hotel Orchard Singapore Management Team
Kar Ying
Deluxe Double Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 13, 2025
Good experience to stay in this hotel, clean and good service
Response from Property: Dear Kar Ying,Thank you for your perfect rating and kind words! We're delighted to hear that you had a good experience and enjoyed the cleanliness and service at our hotel. We truly appreciate your support and look forward to welcoming you back again soon.Kind regards,Ji Hotel Orchard Singapore Management Team
Anonymous User
Business Double Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 17, 2025
3rd staying in this hotel, am really satisfied with the room and coziness too. Highly recommend to stay!
Response from Property: Dear Guest, Greetings from Ji Hotel Orchard Singapore! Thank you for choosing our centrally located hotel for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our hotel your choice lodging whenever you need a short getaway and that you will contact us if there is anything we may assist with your future stays. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Ji Hotel Orchard Singapore Management Team
Vincent
Business Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 19, 2025
Location is very convenient to get around like MRT station, shopping malls with plenty of eateries. Enjoy my stay.
Response from Property: 感謝您給予我們的肯定與支持!很高興我們的服務與設施為您的旅程增添了舒適與便捷,您滿意就是我們最大的動力。期待您再次光臨,我們將持續用心,為您帶來更好的入住體驗!
Yew Ming
Business Double Room
Stayed in May 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Jun 15, 2025
terrible and very poorly managed, check-in supposed allow from 3pm onward, was there at 2.45pm and already saw many guests waiting at the small lorry and the check-in process was very very slow, as it becoming more and more crowded with incoming guests, situation didn't get any better. The front desk staff was telling us that no more room now, as the house keeping is still cleaning the room and we have to keep waiting. Finally, I have been waited till 4.51pm before the room is available for my check-in... Surely boycott this hotel and will not recommend any to my friend and business partners.
Response from Property: Dear guest, we are very sorry for the unpleasant check-in experience. We are also very sorry for making you wait during the peak period. Thank you for your feedback. The hotel will actively adjust. Tourists tend to check out later, so we will train the housekeeping staff to clean the rooms promptly. In the future, we will reduce the waiting time for check-in. Wish you a happy life!