54 Santa Catarina Apartments

Facilities: The hotel's amenities, such as air conditioning, soundproof windows, and kitchens, contribute to a comfortable stay. Guests also mention the convenience of having laundry facilities on-site and the option to order breakfast delivered to the room.

The staff here are truly wonderful - warm, helpful, and worthy of 5 stars. Sadly, the hotel as a product doesn’t live up to their standard of service. Rooms are spacious, stylish and well laid out. The windows keep out street noise - but inside is a different story. The wooden floors creak and crack with every step, and there’s no soundproofing between rooms. Footsteps and furniture scraping above us kept us awake past midnight, and again at dawn - it seems our neighbors upstairs were late to bed early to rise. After three nights, we felt more drained from lack of sleep than when we arrived. Add to that the constant rush of water through the bathroom walls from upstairs bathrooms There are certainly acoustic issues to be resolved. There was also a sewage smell in our room that staff admitted was a known issue with two of the rooms. Frankly, those rooms shouldn’t be on the market at full price until it’s resolved - it made it unpleasant to be in the room at times. It’s also worth noting: our room was up 45 very steep steps. There’s a handrail on one side, but hauling luggage was tough, and it’s not ideal for kids or older guests. If all you value friendly service and roomy accommodation, you’ll find it here. But if you need a proper night’s sleep, and a rooms free of unsavory smells - think twice.

Loved everything about the apartments, clean, spacious and well located. On a hill but what isn’t in Lisbon! The receptionist was so friendly and recommended restaurants to us upon arrival. Can’t fault anything about it really, we were in a one bedroom luxury apartment which was a few flights of stairs up. Nice view, good housekeeping and close to everything we wanted to see.