Lisbon Serviced Apartments - Baixa Castelo Reviews

The attention to detail and personal touches truly elevated our experience. Thank you for making our stay so special Dr. Nasi

Perfect beds and kitchen

Everything went wrong except the location We booked a one bedroom apartment with a kitchen on trip.com, marketed to have 1 double bed and 2 single beds, as we got 3 people and we prefer to sleep on separate beds. False statement on web: 1. I dislike sofa bed, so I spent effort searching for a non-sofa bed. Turned out just 1 double bed and 1 sofa bed, so it's a lie. 2. Very unclear check-in info. You don't have the access code of the front door before arrival. You just stood helplessly in front of a metal gate, facing all the password locks until you find a doorbell to press to ask for help. 2. There is NO front desk. The only thing you got is a black phone on the ground floor (without dial pad) which linked you to a person for help. I don't know when the person will get off work. 3. Express check-in is just a self-service machine. The booking number from trip.com is NOT the number recognized by the machine. You'll have to ask the "person" over the black phone to help. Again, I don't know the working hours of that “person” on the phone. 4. There is NO free luggage storage. You got lockers which you need to use a 2-euro coin to lock. You can NOT get back the coin when you retrieve the luggage. Most importantly, you can't use it if you don't have a coin. (I spent almost 30 mins begging nearby shop owners to help me break my note into coins.) Cons 1. There is an elevator, but it broke down. Retrospectively, it broke down most of the time acc. to previous reviews. So, expect only stairs and it got 5 or 6 floors at most. 2. The pressure of the hot water in the shower is very low. Probably designed to have weak hot-water stream and strong cold-water stream. You'll struggle during shower. Otherwise, the cleanliness is ok and the location is good, but I already wanted to bite someone's head off upon arriving my apartment. And it ruined my mood and travel plan. It did fixed the elevator the next day, but consider it a frequent out-of-service and needs-repair cycle. Definitely a "No" for this apartment.

The hotel has a great location and excellent facilities. However, the service was truly poor. First, my friend couldn't check into their room. We had to wait a long time for the staff to come! Checking in was incredibly hassle-free.

The facilities and location were great. The downside was the construction work that kept us awake. It was two in the morning, and they were working with grinders, tools, and other heavy impacts.

Very well-located building. Proper and quiet.

The apartment is very central. It's very comfortable. The only problem that is heard a lot by the neighbors

was a very nice apartment, as it was an old building it was a bit noisy and had a certain smell, otherwise very good, great location of course, check in is also recommended

We loved the accommodation

The room is very nice and big, the kitchen facilities are complete, and the location is absolutely great. It is not difficult to get the key through self-service check-in, but it is best to write it clearly on the Ctrip page. In addition, Ctrip does not give you the password to enter the gate, so you have to contact the management yourself. I parked my car in a parking space across the street and was fined when I was carrying my luggage upstairs. The reason was that this parking space was only for residents and cost 60 euros.