Pouso Dos Anjos

Staff Professionalism: Guests frequently noted the friendly and helpful attitude of staff, who provided clear information and assistance. The professionalism of housekeeping and front desk personnel was consistently acknowledged, though individual interactions varied.

At one point they went into my room, took pictures of a small blood stain on my sheets and some leftover food, called the police and were waiting for me when I returned. They showed the police they had taken pictures inside my room without my permission, indicting themselves for a violation of privacy. The police informed me the hotel needed me to leave for "violating rules." I started recording on my phone and stuck it in my pocket. I happen to work for the US DoD and had some "sensitive" information I had left in my backpack as I had been assured no one would enter my room. I recorded a 1 hour argument the staff had with 6 police officers. The police officers asked me to leave and I refused. They knew they could not make me leave and didn't even know I was recording. I was able to receive a full refund of 1500 euros for my 30 night stay from *********** after sending them the recording. I stayed for 2 more nights then flew out. Beware.