Lisbon Arsenal Suites

Nice place to stay in Lisbon, close to all the touristic attracctions

The location was good and the people at the reception were lovely. But, I would say those are really the only positives. First of all, I wouldn’t recommend booking though this site, as it claims to offer the option to pay on checkin, but charges you before. This happens because this website is a 3rd party, they book a room for you through *******. They will claim it’s just on hold - spoiler alert, it’s not. But I digress. Back to the hotel, the walls are paper thin, I had the pleasure to be awakened by my neighbours doing the devil’s tango as if they were in my room. The toilet also made weird noises non stop, like water filling in, it was quite annoying too. The cleaning ladies were lovely and really thorough with the cleaning and making sure everything is as clean as can be, however the infrastructure is so old that no matter how much cleaning is done, some things need to be changed (sink full of scratches, toilet full of scratches and with old rust stains in bottom, towels smelling funky sometimes, shower without a detachable handle, no place to put your shower gel, even though there were holes where some sort of holder should be). Long story short, the hotel really needs some renovation because it is called “suites” but feels a lot like my college dorm. Another rather shocking thing for me was that the shower gel/shampoo bottles were refilled, not swapped, which for me feels super unhygienic, specially since they were very tiny bottles (10-15ml). Also, not all outlets were functional, which is rather annoying in 2023. And last, but not least, 25€ per person for an airport transfer? Am I taking a limo? An Uber is 15€ tops in total. In summary, lovely service but the rooms need some TLC. I would book again if the price was as good as this time since the location is really great, but I wouldn’t splurge on it.

The entire building has a very unpleasant smell, but in the room the smell was unbearable. The ventilation system did not work properly, we could not sleep comfortably in the room between the smell and the heat. We were not provided hand and face towels and had to go ask for them in the morning. They did not even provide toilet paper in the rooms where our friends were staying.

The location is excellent, the only thing was the noise from the street and the pillows. The staff is 10 out of 10.

Was very disappointed this time. Upgraded our room to a "premium" room, though there was nothing premium about it. The air conditioner didn't work. We complained multiple times, but it was not fixed. We were told when we checked out that the maintenance company had been called, but had not responded. The room was street-facing, and it was very noisy. We had a double room. However, there was only one chair in the room, and the table provided was small, full of hotel items like the coffee and water service, and had the refrigerator under the table. Therefore, we could not really use the table. All in all, it was a pretty disappointing stay. We had stayed in this hotel on our first visit to Lisbon 6 years ago and thought it was charming. Which is why we re-booked. Unfortunately, this experience was not so charming.