Memmo Príncipe Real - Design Hotels

The hotel advertises itself as "5-star," but the facilities are severely lacking. Specifically, there is no gym or exercise room. Instead, we were required to take a 15-minute cab ride to the sister ("4-star") hotel and use their "exercise room," which consisted of an exercise bike (literally) made of wood, a treadmill that was unusable, and a pair of adjustable dumbbells purchased off Amazon, all thrown into a basement corner. The breakfast buffet was also not very inspired. The hotel facilities were anything but 5-star.

The best hotel stay I’ve ever had! The staff at Memmo Príncipe Real were attentive from the moment I arrived and made my first solo trip feel so special. The atmosphere is beautiful and relaxing, the pool is lovely, and the hotel even has the most amazing scent. Breakfast was a highlight, and the restaurant is both affordable and delicious. Can’t wait to come back!

Top notch 5 star hotel. Wonderful staff, location, food , etc. Been to hundreds of hotels, this one in my top 3. Stay here, you will not regret it. Wonderful experience in a terrific city.

I reserved 3 rooms for a total of 6 people in my party. Two rooms were booked with a credit card and one was booked with points. I am a Marriott Titanium Level Member, but that meant nothing to this Hotel. My credit card was hacked recently and I had to cancel it. This had nothing to do with the hotel. Apparently, this hotel demands full payment of the bill 72 hours prior to check in, unlike all other hotels I've ever stayed at. They wrote me an email while I was in transit freaking out because the old credit card number was declined. I called them immediately two days before check in to provide them the new number. They declined to take the number over the phone. I was told I could provide them the number at check it. Again, I'm a Titanium member and they have all my information via Marriott. I confirmed my reservation. I continued my travels and the day before check in, I was sent an email starting they had cancelled two of my reservations, only preserving the reservation with points. I immediately called them to confirm my reservations and provide the new number of my credit card. They had already given away one of the two reservations via credit card. Nothing they could do they said -- my fault apparently, not theirs? No way to get the room back. They let me stay there one night, instead of my full reservation. I let my guests use the other two rooms and booked another hotel for myself and my wife. Our family vacation was literally broken apart. The one night I stayed, we had: No hot water; No working air conditioning (they gave us a fan and we slept on top of the sheets sweating bullets). They tried to make this up to me by providing a taxi to our new hotel the next morning and offering us free breakfast for the rest of our stay so we could be with our family, but we would have had to travel clear across town to do so. Their breakfast service was sub-par anyway, so we ate a better breakfast at our new hotel. This should be a Negative Five Star Hotel. Do not waste your money. They do not honor their contracts and summarily give away rooms from established Elite Members based on their own fears and insecurities. They said they could not take a credit card over the phone the night prior due to Portuguese laws? Why then were they able to do so the very next night? No integrity and they were falling all over themselves to explain they are a "botique" hotel with very few rooms, as such they need to keep their rooms full. BS! They gave away my rooms!

We are staying at the lovely Memmo Alfama, who gave us a voucher for a free glass of sparkling wine here – their sister hotel. We decided to stay for lunch. We weren't disappointed. 4 delicious tapas-like dishes between us and a lovely chilled bottle of rosé – all that with a great view, beautiful modern décor and great staff.