Holiday Inn Express Linyi Riverside

It should be because of the May Day holiday. There were too many people and the reception took a certain amount of energy, but this is by no means a reason to lower the service attitude. From the beginning of check-in, all the staff had no smiles. At night, I went to the front desk to ask for children's slippers, and they told me that there were only adult ones. Are you and Beicheng New District not on the same road? That's fine. The child was sweating and left in the lobby for five minutes. He got on the car to get his things. The child saw the wrong person and cried anxiously. None of the three front desks responded. This is a service that I have never encountered in any place at this price. If it weren't for the 800-year marathon, I wouldn't have come this time. Except for the environment, there is nothing good.

1. I was given an accessible room when I checked in at night, which was completely different from what I booked. The front desk manager also said that everything was the same except for two stainless steel handles. But there was no dry and wet separation, which was completely different from the pictures on the online booking. I didn’t dare to take a shower, fearing that the whole bathroom would be flooded. I probably didn’t sleep well after calling the service in the middle of the night. 2. I was told to have breakfast after 9 o’clock, saying that there were too many people and it would end at 10 o’clock. The staff at the restaurant entrance said that my room number had already had breakfast and asked me what happened? I probably can’t help you sort out the process problems. I guess the staff violated the rules and didn’t check the room card. This kind of question is also relatively rare. 3. The sanitation and facilities are worrying. The pillow has obvious stains, and there are several hairs sticking out from under the sheets of another bed. The floor of the restaurant is not cleaned and is very dirty. 4. Problems with the staff in the restaurant. The restaurant cooks noodles and wontons in a window indoors, a bit like a university cafeteria, but her workroom is a little higher than the restaurant + only half a window is left, so you can't see the service staff and can only lower your head to talk, and then the bowl of noodles hits the window sill and splashes hot soup. It depends on your luck whether you can get splashed in the eyes. The wontons I asked for didn't add noodle soup to me, and the noodles I wanted to have with the sauce were added to the noodle soup. The main point is that what should be given is not given, and what should not be given is given. When asked, she said she forgot. Breakfast is basically fried. 5. The sound insulation is very poor, it is very poor. I can understand the weakness of Zhixuanhui, but I didn't expect that I could hear the time and place of tea in the room on the left, and the WeChat ringtone and the words of the children in the room on the right clearly, and I could hear every word. How poor the sound insulation is. 6. The underground entrance of the parking lot is a narrow 180-degree turn. A longer car cannot enter at once. The navigation is not accurate enough to find the outer entrance. The sign for entering the outer underground is not obvious. 7. It takes at least 5 minutes to wait for the elevator. There are three elevators. Whether it is checking in at night, eating breakfast, returning to the room, or checking out, waiting for the elevator is very slow.

The hotel service is very good, the service staff is enthusiastic, and it is highly praised by five stars

The hotel's front desk greeted us warmly and provided us with guidance. It was a very good stay.

The room is well-equipped, the sanitary conditions are very good, the view outside the window is excellent, the breakfast is rich and delicious, the front desk service is excellent, and the room rate is reasonable. The overall experience is very good and worth recommending

The hotel is very good; the front desk service is particularly thoughtful