Guest User
July 23, 2024
The receptionist is a thief! I booked a room on 05/26 by credit card on the hotel website, he sent me an email at 4 a.m. on the day of my arrival on 07/22 to tell me that he was unable to charge my credit card even though my reservation specifies that payment is made at the hotel and that the credit card is only used as a guarantee. He told me that if I don't give him my credit card number by phone or in writing by email, he will cancel my reservation. I was already on the road so I assured him that I would be at the hotel at 3 p.m. but he didn't want to wait for me and canceled my reservation at 1:30 p.m. I arrived at the hotel at 2:45 p.m., the receptionist told me that he canceled the reservation but that the room was still available but more expensive. This person is a crook, a thief! He wouldn't give me the price for my reservation so I had to leave with my wife and 2 children to look for a new hotel. It's a disgrace to behave like this with customers, it's disgusting!
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