"Good service."

"The front desk service is friendly and the breakfast is rich in variety. The room is spacious, clean and hygienic. The spa and swimming pool are great. The front desk also gave me hand cream and body lotion when I checked out. Thank you very much!"

"We chose the hotel because it fulfilled all our expectations including a restaurant in house, because of my limited mobility. When booking I also booked a restaurant. They confirmed and told being able to fulfill our wishes. However, 3 days before arrival, we got a message about the restaurant being closed on Sundays! It was too late to cancel without cost. How we filled our stomachs is another story. The room itself was almost perfect, we missed another set off towels."

"My husband was born in Austria and grew up in Leoben. This hotel is awful. The beds are good, the rooms are clean, the breakfast is decent and the location is quiet. It was probably 3 am, and I'd had enough. I reached for a phone to call the front desk but there was no phone. I dressed and went downstairs for help, but no one was there. I checked the refrigerator, not it, opened the window, turned off the air-conditioner, not it. I went back to bed and stacked again as many pillows as could be found over my head to cover my ears as much as possible but got no relief. There was a sound, a terrible intermittent sound lasting the night long and into the morning. A sound that is probably still there. A low tonal vibration for five seconds every 30 seconds. A relentlessly, tortuously, repetitive noise loud enough to penetrate the pillows, penetrate the mind, and drive a sane person mad. And on and on and on, and when it was possible to inform the front desk, an arrogant, little snip had the temerity to take me outside onto the sidewalk, outside onto the street, point to an exterior placard placed as advertisement, and said "this is a number I should have called". Yeah right, go outside the hotel with the security doors closing behind me at three in the morning to by chance find a number to call? Do not stay at this hotel. There are other hotels in Leoben where I have stayed and been treated nicely and respectfully and given the chance for a night's sleep without torture and a rude response. Embarrassing for Leoben."