Arthotel & Park Lecce

We arrived to be told that indoor pool was undergoing maintenance and outdoor pool was shut because of the weather. We were given a very helpful demonstration of spa facilities at a price for us. As guests we felt a bit in the way and second in priority to maintenance activities. The young lady on reception was very courteous and went a long way to try to appease our disappointment in limited facilities at this time. Grounds seemed a little tired. In breakfast room Giovanni made a great effort to look after us. As we went to breakfast on our last morning we had to walk through the access door to our wing of the hotel as maintenance was being undertaken to the false ceiling. We had difficulty pulling our cases through rubble and past a ladder to check out. Could work have been done a few minutes later or when the hotel was less busy? I suffer the illusion that the maintenance can be planned better. A shame as we expected better from hotel website.

Beautiful hotel, stylish and modern, looked amazing great swimming pools which were closed. The Italian season does not start until 15th June and 16 of us arrived for a leisurely relaxing chill out on a TUI tour to find the pools shut, the spa very difficult to find or book and didn't open till 1pm. Communication in this hotel is appalling. No menu's to be found in the rooms or even on the website. There was one brochure on reception in Italian so we had to scan and translate only to find the therapists were not available till after 1pm and we couldn't ring, email or contact them to see if they had any availability. The man on reception although trying to be helpful spoke little English. The bar was very rarely manned as staff numbers seem to be an issue, the bar staff were also the restaurant waiters. Very friendly and pleasant but could not be in two places at once. The food is very good but there is an undying issue with timings of food, some of us were received desserts at the same time as others had their main. The Risotto was one of my favourites and I think we all enjoyed our meals. For some reason although added to our room bill we never knew how much anything cost and dint know until we came to check out. Breakfast was good and the Rooms comfortable although our air conditioning didn't work on our first night and it was 32 degrees, The place is swarming with mosquitoes so be prepared to be eaten alive so take your repellent. Location is 10 minutes out of town a 35 minute walk or a 15 euro taxi ride. So your a captive audience once your here. There are no surrounding bars or restaurants as this seems to be located in an industrial site. If you book here before the 15th June pool facilities are shut, you will be allowed to use the loungers around the pool but no towels will be on offer, the bar won't be open and you will be told off if you so much as pop a toe in the pool. Did I feel welcome here not at all, the staff worked around you, banging and climbing ladders preparing for the Italian guests to arrive. It was tragic because if we had been able to use the pool and have a massage and even complimentary transport into Lecce this could have been a wonderful experience, which sadly they just don't seem able to provide.

Disappointing area. Absolutely nothing there. Did not appreciate gardener strimming and cutting the grass before 7am, he was still there when we left at 10. Wi-Fi didn’t work. Staff were lovely

Arrived to find out the outdoor pool, restaurant and bar are closed for both nights of our stay!! There’s no way this is a 4 star hotel, rooms very plain and tv and air con needed someone to come up to fix it. On the outskirts of Lecce so not walkable to find restaurants and bars, totally unacceptable service or lack of !

Arrived in Lecce hotel to hot rooms, no in room internet, cots in rooms? closed pool and location in middle of no where. Very Late to try to organize a dinner in Lecce (on a Friday night) Hotel food service was disapponting . Limited menu, poor service, unpleasant atmosphere (in a large banquet hall) This hotel was a big disappointment. Too far from the city as we were booked in for three nights as part of a tour package. Hotel tried to tell us that rooms do have wifi internet. Previous reviews on social media say that this hotel has spotty/no Wi-Fi in rooms. Appears to be on going issue. Given it is classed as a conference centre I don't know why they didn't have suitable internet. Throughout our other 3 weeks in Italy it was never a problem. Guests should be informed prior to stay that outdoor pool closes Sept 1st. Would have definitely spent last afternoon at pool if we could. Instead, looked at a green pool through the window. Generally grounds looked a bit overgrown and under managed. Surrounding area around hotel and roads leading into hotel were dirty and unkept.