HanTing Hotel (Dongfanghong Plaza Pingliang Road, Lanzhou) Reviews

Response from Property: Honey! Thank you for coming, but also sincerely thank you for your love and recognition to us. You remember that we are very moved by the good time here, and it is our bounden duty to let our guests enjoy a good check-in experience. We are deeply honored to be praised by you. At the same time, we also have more motivation to move on. We hope to have more opportunities to serve you! I look forward to seeing you again. Have a nice trip!

Response from Property: Dear family, thank you for choosing to stay in Xiao Han. I am very sorry that it has not brought you a satisfactory experience. Lanzhou has now entered the heating stage. The central air conditioner cannot control the room alone and cannot provide cold air for the time being. I am really very sorry. The guest official should pay attention to keeping warm when the weather gets cold.

Response from Property: Dear guest, thank you very much for choosing Xiaohan. Seeing your feedback, Xiaohan is deeply saddened. The hotel is equipped with central air conditioning, which needs to be turned on manually by the guest. The front desk informed you when you checked in! If you have any questions, please contact us at any time. If you don’t know how to operate the switch, Xiaohan is happy to help you, but Xiaohan has not received your call until 10:45 in the morning when the hotel received a call from Ctrip customer service saying that you reported the air conditioning problem. The front desk immediately called your room to handle it for you, but you told me that you didn’t want to move and there was no way to serve you. Xiaohan was also very sorry. Xiaohan also immediately investigated the air conditioning situation. The equipment was normal, and there was no feedback from other rooms saying that it was not suitable. At 11:37, you told me that you could go to the room, so we immediately helped you deal with it. The waiter saw that the temperature was 25 degrees. In such a cold city, Xiaohan had difficulty falling asleep at 10 degrees. We certainly couldn’t let the guest freeze. Although we failed to serve you in time, the customer service communication also compensated for you. I just hope that the guest will give Xiaohan a chance and don’t ask for a refund after staying. Xiaohan still hopes to satisfy you during your stay! Once again, I express my deepest apologies and wish you a happy life!

Response from Property: Thank you for your five-star praise! Xiaohan, thank you for your praise. We are very happy that you are satisfied with our hotel services. We will continue to work hard to improve the quality of every detail and provide you with a more comfortable accommodation experience. Thank you for your support and trust, and look forward to your visit again! I wish you a happy day!

Response from Property: Thank you for your trust. It is our greatest pleasure to let you feel the warmth of home when you are away from home. The efficient service makes your stay comfortable and safe. The hotel is a 2.7 product of Huazhu Hanting brand. The facilities and equipment are very good. You will not be disappointed if you choose Hanting. Remember to eat breakfast in the busy morning. We have prepared Lanzhou specialty - sauerkraut noodles for you. Looking forward to seeing you next time!

Response from Property: Thank you for your five-star praise, thank you for your love and recommendation. Xiaohan has a superior geographical location, convenient transportation, and a good surrounding environment. It is the most suitable choice for you to go out. The service is even better. Our friends will always provide high-quality services and wait for your arrival. I wish you happiness every day!

Response from Property: Dear guest, thank you for choosing to stay at Hanting Hotel. It is a pity that Xiaohan failed to give you a satisfactory experience. Although the hotel is non-smoking, some guests still smoke in the room. We will also do something about it, but it still brings you a bad experience. The door is open because the room is cleaned and ventilated. I also hope that the guest can give Xiaohan a chance to correct it during the stay. Xiaohan is online 24 hours a day and will definitely help you solve it! I hope the guest can give Xiaohan another chance. I wish you a pleasant journey!

Response from Property: Dear guest, hello! Seeing your five-star praise, I feel full of strength. Thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a good stay experience. We will continue to work hard and hope you can come back often! Best wishes!

Response from Property: Thank you very much for your trust. Xiaohan will conscientiously take care of every detail to make you satisfied. Safety and cleanliness are the top priorities. The attentive and warm service is to bring you a comfortable and warm feeling. Your comfort is the most important. Breakfast is also prepared according to Huazhu standards for every customer who chooses Xiaohan. I hope our enthusiasm will win your favor. See you next time and wish you happiness every day!

Response from Property: Thank you for liking Xiaohan as always. I am very happy and it is my honor to serve you. The hotel is located near the railway station, bus station and high-speed railway station, which makes your travel more convenient. Huazhu's principle is clean and tidy. Xiaohan will continue to improve so that your choice will be as correct as always! I wish you happiness every day!

Response from Property: Wow, thank you very much for choosing Hanting Pingliang Road Hotel among many hotels. I am very happy to bring you a comfortable and pleasant stay experience during your journey. Our friends have carefully done every detail, and everything is just for your satisfaction. If you have a good stay, don't forget to choose us next time you come to Lanzhou. I wish you happiness every day!

Response from Property: Dear guest, thank you for staying at Hanting Pingliang Road Hotel. I am very grateful for your support and encouragement. When you are on the road, your home is in Hanting. We hope to give you different warmth through your growth and companionship along the way. For this, we will continue to work hard. As the weather turns colder, please keep warm! I hope you can spend every day happily and warmly in the cold winter. I wish you a happy Chinese New Year!

Response from Property: Thank you very much for your trust in choosing to stay at Hanting Pingliang Road Hotel. When you are away from home, please remember to give your friends a warm 5-point praise for your comfortable stay. I wish you a pleasant journey!

Response from Property: Dear guest, I am very honored to see your affirmation of our work. I have always been concerned about your overall experience during your stay. We will continue to improve our products and provide you with quality services. Thank you for your support and affirmation. I look forward to continuing to serve you on your next trip!