Hotels near Freedom House Museum, Alexandria

This hotel is located near the Alexandria City Hall and courthouse, offering a quiet retreat in a very safe area. While it's a Westin, it's noticeably a step down in quality compared to Westin hotels in China. The front desk manager was incredibly nice and helped us out a lot. Breakfast is à la carte and quite delicious. The room's facilities are a bit dated overall, especially the noticeable sound of water valves from other rooms. However, the bedding was incredibly comfortable!

Wonderful stylish hotel with a great location- close to the free bus service whixh can get you to the metro to go to DC. The area itself is very nice with a great vibe and good food option. The restaraunt within the hotel is great too, the Kiln- excellent for breakfast or dinner. The staff are very helpful and are quick to resolve any issues. I stayed for 5 nights and hsd an exceptional exeprience all in all- I felaly do rate this place as full marks.

Hotel and hotel service is great! Parking service is terrible! Front desk was extremely nice and accommodating. The valet parking attendant was by far the worst I’ve had in my life. Without greeting, he rudely (]with a tone) said we have to check in before bringing the car in the garage. He kicked us out of the garage. So I did so at front desk while my girlfriend drove circles around the block. Not a big deal so far, until we returned with our $30 paid parking ticket. The valet man then said we can’t park in there, because there is no room. But we just paid the front desk, right? We then mentioned that we paid “so can you please park our car?” The valet then tells us to “the hotel has nothing to do with this parking lot!” even though the entrance sign says Hotel Indigo. Other customers in the lot told us to go somewhere else because he was terrible and rude with them. So we drove around in the very busy neighborhood and found a $10 lot over half a mile away. We came back and explained to the front desk what happened and she kindly gave us a bottle of champagne and water and refunded our parking. She also offered discount breakfast AND her personal parking space! Wow. She really cared about customer satisfaction. Highly recommend this place, but park elsewhere!!!

#Praise#Convenient transportation, corridor sound insulation, room layout, cost-effective, close to the store, close to the restaurant satisfaction

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

Very big hotel, went to the room for a long time. It is suitable for self-driving tourists with cars. It is surrounded by fast roads and has no scenery. The place to eat and the old town are a few kilometers away. The ancient city is beautiful.

This is the best place to stay. Kindness is also the best. The location is also good. This is a place I definitely want to go to next time. I will visit again. thank you

Ctrip booked two double-bed rooms, ready to check in at the front desk, and only one double bed was answered. The Ctrip customer service was always busy. Later, a customer service called me to talk to the hotel front desk and gave them to the hotel. After a confirmation code inside, the hotel found another section of the department, or a double bed. The customer service phone changed the hotel front desk to a large bed. The front desk refused, said it could not be changed, and finally had to wait for Ctrip to negotiate, about an hour before and after. Finally, I went to the hotel on-duty manager to explain the situation before I was able to check in. I got my room card at 8:50 pm and 10:00 pm. After a long day of fatigue, it was a bit ugly to encounter this. The location is relatively close and the price is relatively cheap. After all, Hilton is a big name, but this type of hotel has to charge and expensive for breakfast. I still think that holiday inn and crown plaza are better and cost-effective.

The view is very good, the facilities are complete, there are microwave ovens, refrigerators, health is not bad, there are restaurants and pharmacies not far away. The front desk service is meticulous and there are questions and answers.

Very suitable for long-term hotels in the United States, there is an above-ground train station outside 🚉, the hotel has good sound insulation, the front desk staff said that they are very patient, and the map positioning is very accurate.