Hotels near Focus Mall Bydgoszcz, Bydgoszcz

This is an apartment, not a hotel. Although it is open, spacious and beautiful, it can't stop what I have to complain about. Self-check-in may face major problems: From 8 am to 4 pm, the front desk is working hours. If you can't check in during someone's time period, you can apply for your room card by yourself at the self-service machine next to the front desk. The confirmation letter sent by the hotel has a confirmation code. After entering it on the machine, follow the guidelines and keep operating. The first time the machine spit out four room cards for me, I couldn't open the room door at all. The second time I re-operated, the machine came out eight room cards for me, and each one was invalid. Then the customer service operated remotely, changed the room, and the machine spit three cards again, which was still invalid. Finally, I waited until the manual, and used his card for me before successfully checking in. The whole process was still a Polish couple who helped me keep calling the customer service and communicated. It took nearly an hour to get it done. Among them, his wife works in this building, and it is also said that some people often encounter difficulties checking in. If it is not without their help, it is difficult. When they say that they call the customer service, they don't hear the English guidance. They are all Polish. They don't understand Polish. They don't know which key to transfer to the manual customer service. Later, the staff sent me a new room card and apologized to me. I said that the problem was very serious, and it took so long to delay the couple and the mood was very bad. The staff said that they could help me provide free breakfast. I had bought breakfast in advance and asked them to discount as compensation. They said there was no compensation. Maybe next time you book, you can apply for a discount. No more, I will never book this apartment again. Checkout at 11 am and put the line in the hotel, but they went to work until four o'clock. I said that I might have to come back to pick up my luggage at five or six o'clock. Is there any other solution to solve it? They put my luggage in another room alone, left me a phone number, called them when they came back to pick up the luggage, and they opened the door remotely. Back to the hotel at five o'clock, the door was open, I saw the computer bag was opened, and when I checked, the computer was still there. If you cannot check in and leave during their working hours, please choose carefully.

It’s an amazing place and the service is great. But the tram line was right under my window and every time the tram passed by my room would literally shake! Of course it woke me up early in the morning. It is really a shame because the rest of it is perfect.

Very good hotel. Great breakfast

Pomimo pięknej lokalizacji obiekt zaskoczył nas brakiem klimatyzacji. Podczas pobytu w najcieplejszy weekend roku ( 27-28 czerwiec) w naszym pokoju było nieznośnie gorąco ( pokój na poddaszu). W pokoju dostępny był mały biurkowy wiatraczek, który mielił gorące powietrze. Po interwencji obsługa dostarczyła klimatyzator, który został ustawiony na korytarzu głównym na piętrze co niewiele a właściwie nic nie zmieniło . Po zamknięciu drzwi do pokoju skuteczność klimatyzatora spadła niemal do zera. Dodatkowo lodówka wydawała bardzo głośne dźwięki podczas pracy co dodatkowo zmniejszyło komfort pobytu.

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