Hotels near House Marseille, Amsterdam

The hotel is pretty good, clean and tidy. It's across from a park, but the location is a bit out of the way, and the bed was too small. The breakfast was plentiful, and dinner was delicious. The front desk staff were professional, and you can always count on a big brand. 😊

Great location and staff, but poor cleanliness I liked this hotel overall, mainly because of its fantastic location right in the center of Amsterdam. It was extremely convenient for walking around the city, and all the main attractions are very close by. The staff was friendly, multilingual, and helpful with everything. They gave us great recommendations on where to go and even lent us an umbrella for the rain. Our room on the 4th floor was very spacious, especially by Amsterdam standards. However, the cleanliness was a major disappointment. The room was poorly cleaned: there was a lot of dust, the closets were dirty, and the coffee machine was so filthy that we didn't even want to use it. My overall impression is not bad, but due to the lack of cleanliness, I would not stay at this hotel again.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

This is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.

The location is about a 10–15 minute walk from Amsterdam Central Station. The check-in desk is located deep inside a bar, which makes it a bit difficult to find. There is no elevator, so guests with heavy luggage should be careful, as carrying bags up the stairs can be inconvenient and unsafe

This is a large international chain hotel with excellent facilities, good hygiene, a top-notch environment, and standardized service. The hotel is located across the water from Central Station, and there's a free ferry service available 24/7. The pier and the view of the water are beautiful, and crossing the sea every day adds a unique charm to the experience.

Thank you very much for letting us check in early. The room wasn't huge, but it was perfectly functional. The hotel's location is excellent – about a 10-minute walk from the cruise ship terminal and a 5-minute walk from the train station. It's also not far from the meeting points for day tours. You do have to transfer elevators once, but there was basically no waiting time.

This hotel is a convenient option for those who want to stay near Amsterdam but don't want to pay city prices. Getting there is very easy; it's just one Sprinter train stop outside the city center, and then an easy walk from the station to the hotel. The area around the hotel has plenty of amenities, with both a Spar and Jumbo supermarket nearby, making it very convenient to buy food, drinks, or essential items. However, one issue slightly dampened the overall experience: a scarf went missing in the hotel lobby and was not recovered, even after inquiring with the hotel. Therefore, I recommend keeping a close eye on your personal belongings in common areas. Overall, it's a hotel with convenient transport links, a good location, and plenty of shops nearby, but it's advisable to be more careful with your personal items and belongings.

Great location - short walk to the Muiderpoort station and a 5 mins train ride into Amsterdam Centraal! For the price, the accomodation was very reasonable and had everything you need for a comfortable stay. House keeping comes by everyday so you always have a clean room and towels. A fridge in the room is also very handy. Staff are there 24/7 and very helpful.  The walls are thin, so if you have noisy neighbours you can hear everything, so it could be annoying!  Overall, great stay in Amsterdam!

I was a bit worried after booking this hotel due to the bad reviews I saw but honestly my experience was absolutely fine. The room and bed was clean. It was quiet and the location was excellent. I was able to walk to everything but there’s a metro right outside too. The bed was comfortable. The staff were really friendly and helpful