Hotels near T-Mall Nairobi, Nairobi

I had a really enjoyable stay at the Swiss Lenana Mount Hotel and would happily return. From the moment I arrived, the staff were exceptionally friendly and welcoming. They really made an effort to help me settle in, which immediately set the tone for the stay. A standout moment for me was when the general manager personally came over to introduce himself and check that everything was going well — a small touch, but one that you don’t often experience and it made a big difference. The rooms were spacious, very clean, and clearly well maintained. It felt comfortable and relaxing throughout my stay. I also really appreciated the location. The area felt safe and pleasant to walk around, with some great places to eat nearby. While I usually stay in Westlands when I visit Nairobi, this was a refreshing change. You’re still only about a 10-minute Uber ride from Westlands and other key areas, but far enough out to enjoy quieter evenings and avoid the heavy traffic. Overall, this was an excellent experience — great location, great people, and a genuinely comfortable stay. Highly recommended.

The room isn't small, and the hotel overall looks very clean and new, with no strange odors, making for a comfortable stay. The airport pick-up service is great; as soon as you land, they arrange a car to take you straight to the hotel. For departures, there's a shuttle to the airport every hour on the hour.

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds. Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.

Check in process was smooth and fast. Hotel and restaurant staff are very friendly, kind and flexible. The location is convenient- very close to the airport and city centre. Food is brilliant - we booked half-board and enjoyed both the breakfast and dinner, with variety of food on offer. Some areas of improvement: We asked for a baby cot but what was provided was an old dirty wooden bed with adult linen/ bedding - not appealing at all and lacked that babyish touch - not given some clear thought. It appears as though the hotel isn't ready for families with babies/infants! The management should seriously think of giving facilities an uplift to ensure clients have a peaceful and memorable experience. For example the rubber lining on the refrigerator in our room (we hooked an Executive room! ) was so dirty. The landline phones are old fashioned and some not functional. Also it took too long for the phones to be answered, while in some cases never answered at all, and worse still no follow up call back. There was also this disturbing intermittent noise (sounded like a machine) around the 11th floor that disrupted our sleep at night. These issues and lack of details do not match the star rating of this hotel. A great hotel, but one whose facilities have been neglected! We may come back, just for the friendliness of the staff and the delicious food!

I had a great stay here, the rooms have a good size, On some pictures the look smaller than they are in reality. Everything is clean, the internet is good and the breakfast and overall foods of the restaurant are great.

The environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.

The environment is good, clean and comfortable, it is very convenient to have three meals, and the taste is also very good.