Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 28, 2026|Deluxe King Room
SDmitriiA pleasant hotel for its price. We stayed for one night during a layover in Surabaya. The bed was very large and comfortable, and the room was spacious. Dinner was affordably priced, and it's only a half-hour drive from the airport. There's a gym, though it's small, the dumbbells were enough for a workout.
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Price per night from:VND 1,108,802
Posted onMay 17, 2026
HoisumwonggggOutstanding hotel in the heart of Surabaya! Staff are exceptionally warm and professional, treating guests like family. The breakfast buffet is incredible with amazing variety. Rooms are spacious, clean, and comfortable. Perfect location next to Tunjungan Plaza mall. The pool and facilities are well-maintained. Excellent value for a 5-star luxury experience!
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Price per night from:VND 2,318,052
Posted onAug 12, 2026|Deluxe Room 2 Single Bed
Balintuoyiliujin
Good location, room, gym and breakfast. If I stop here, it will only be a very regular comment. I would say the hotel is operated by warm heart staff trying all means to help guests.
We encountered a big issue with car rental,with no E-Toll card prepared by the rental car company. I just asked Dimas Adhytyawarman the duty manager where to buy e-Toll, Dimas not only told me the supermarkets to buy it, more importantly, he checked with colleagues and informed us that the supermarket cannot charge e-Toll and banks are closed during weekend. We still tried our luck to check these supermarkets, but only came back to hotel with a card without money. When Dimas saw my husband be back to the lobby, he asked him how it went. Understanding that we were not able to solve it, he and his colleague Andrey even tried to use their own e-bank to get some money for us to enter the freeway and then we can top the card on the way. Eventually, they helped us solve the problem completely.
Without their full commitment to service, problem-solving mindset, caring for people, we would not be able to start a great vacation to Bromo and Sewu driving by our own.
Once more, sincere thanks to Dimas Adhytyawarman and Andrey. I believe they will have a great career with all their wonderful traits.
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Price per night from:VND 1,769,447
Posted onApr 29, 2026|One Bedroom Apartment
Guest UserThe hotel is good, I stayed in an apartment. The room was spacious, but it didn't feel recently renovated. The hotel is conveniently located right next to a shopping mall. The soundproofing in the room was poor, and it's very close to a mosque. There was a loud prayer call from 3 AM onwards, which severely disrupted my sleep. On the positive side, the hotel staff were friendly and the breakfast was abundant.
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Price per night from:VND 2,291,008
Posted onFeb 14, 2026|Deluxe Double Room Non Smoking
Guest UserI stayed with my wife for a week.
The place is not perfect, but nothing to complain about - especially factoring in the price.
Our room overlooked the main road and soundproofing wasn’t quite good enough, although Indonesia is full of unnecessarily loud exhausts.
We had stunning sunsets almost daily!
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Price per night from:VND 401,796
Posted onJun 1, 2026|S Room
Anonymous UserThe room is spacious and location is extremely good for the price.
Point to improve: the kitchen to work much more to improve their quality. Chicken fried was not cook properly, still bloody, we need to ask staff to recook it.
Bakso noodle is below average, u can find better on street food.
The staffs are nice, nothing to complain about it but food quality is not worth the price at all.
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Price per night from:VND 347,708
Posted onJan 31, 2026|Smart Twin Room
Anonymous UserNice place, unfortunately the amenities provided are not complete, there is no kettle for tea and coffee, safe box locked, AC dripping. What I like here is that the food is delicious.
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Price per night from:VND 409,523
Posted onFeb 7, 2026
rettyncsThe location is super strategic, right in the city center and close to everything. Public transport access is also nearby. I stayed there for 5 nights, and on one day, the room wasn't cleaned even though I had requested it at the front office. I'm a regular here; whenever I need a hotel in the city center, I always choose this one. There's a semi-indoor swimming pool and a mini-fridge in the room. The view from the upper floors is also beautiful.
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Price per night from:VND 413,386
Posted onJan 28, 2025|Standart Room
Anonymous UserI was pleased with my experience staying at Hotel Bisanta Bidakara. The building is kinda old, but the room was spacious and well-appointed, featuring a comfortable sofa, TV, closet for hanging clothes, refrigerator, and a relaxing bathtub. The hotel also provided a delicious breakfast with a diverse range of dishes, including nasi goreng, pecel, bubur ayam, spaghetti, nasi kuning, and many more.
However, there were a few issues that arose during my stay. The air conditioning unit failed to turn on for about 20 minutes, the remote control screen was blurry, and there was a noticeable noise from the machine. Fortunately, the AC was able to function again after a short while.
While there is room for improvement, the hotel's comfortable rooms, the wonderful breakfast experience and responsive staff make it a good choice for those looking for accommodation in Surabaya.
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Price per night from:VND 309,074
Posted onNov 3, 2023
Ilham
New hotel, when I stayed maybe just a few weeks opening so for the facilities still good and new. Overall it is very good including service, but there are some things that need to be improved, especially for motorbike parking where the access is very steep and leaning and narrow road, which I think can harm guests. Then for the cleanliness of the room, the floor was so dirty that made me keep lifting slippers when in the room because I didn't get a sliper, for the bathroom also the water was bounced. but more plus for this price,because there is a balcony and the room is soundproofed too.
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Price per night from:VND 525,425