GGuest UserThis is a fantastic hotel in most respects. Truly wonderful location and superb rooms. Cleanliness was first class. The only slight let down was the breakfast service.... Whilst the food was top notch the queue for ten minutes to be seated was not acceptable. We were escorted to a table and promised that a waiter would take our order for tea or coffee shortly. This didn't happen and I had to seek out a waiter and request the drinks. The whole atmosphere was one of a canteen and not a five star venue. The staff seemed overwhelmed and not able to clear tables or provide a decent degree of customer service. That said, the buffet breakfast was good quality and plentiful with a good choice but don't expect anything like customer service. However, putting the breakfast service aside, this is a lovely hotel in a fabulous place and is perfect for visiting the O2. We had stayed in London theatreland the previous night at the Victory house and enjoyed a table service breakfast at their sister hotel,The Indigo, which is only 4 star but presented a much better offering than this 5 Star establishment. Despite an overall decent stay I found it hard to get over the really second rate service at breakfast...
GGuest UserI've been to Premier Inn at Tooting but this location, the staff were very accommodating as I was able to check in 15 minutes earlier, the customer service was good and check out was simple and easy without involving staff. The bedroom was comfortable and quiet, easy to sleep after 21 hour flight and the breakfast buffet for vegan was delicious and very filling with unlimited tea, juices, hot and cold meals. Highly recommend. The only suggestion I would make is to insert the wifi login details or instructions on the menus inside the hotel as it wasn't explained at check in or the staff should mention that at check in.
EEl-ChrijeVery understanding and accommodating. Very clean room with all the essentials . Only down side was wifi which you could only use once for free for 30mins. Other than that smooth and clean
KKitKatBarA great place with plenty of space. Check-in and check-out were both very easy. The apartment had everything we needed, including a fully equipped kitchen, a fridge, and a microwave. It was also very clean.
However, the curtains were not blackout at all, and both had some issues, making it even harder to block out light. It was very easy to be woken up by the sunlight in the morning.
But other than that, this place was really nice!
MMankit888Heathrow Airport is located in the west of London, and this hotel is located in the southeast of London, so the distance from the airport to the hotel is quite long, but the hotel is located at the subway station exit and is very convenient for access. We take the subway or bus from the hotel to the city center for about half an hour every day. This is a very atmospheric town with a variety of restaurants, museums and parks. The hotel room was larger than expected and very clean, but there was no hair dryer or slippers. The price was reasonable in London, and the price/performance ratio was OK!
GGuest UserVery convenient place which only few street from Woolrich Station, clean, nice customer service, staff friendly, only without teeth brush & slpeey shoes.