"The room was clean and tidy, and housekeeping came every day. The transportation was also very convenient. The double room was quite spacious, and the facilities were relatively new. My only complaint is that the breakfast was very basic and repetitive; I ate the same things for three days straight and got tired of it."
"Disappointing…All negative reviews on Trip.com are true. As for us, we encountered additional issues on 2 separate bookings:
1. For our 1st booking, we were given an “Accessible”room which I did not request/book for, and we were not informed during check-in. We realised it was an Accessible room only when we entered the room. However, we were too tired to confront the staff immediately. I checked with the staff the following day and was told that - “pictures on website are for reference only” “I should have request for a NORMAL room, and make note during booking that I DO NOT want an Accessible Room”, This is ridiculous! By default, any hotel will allocate a normal room unless Accessible Room is selected or requested. No apologies from the staff whom I spoken to, instead he sounded like it was my issue.
2. On our 2nd booking, we were given a normal room though, but there were damaged clothes hanger in our room closet which causes 2 minor cuts on my fingers, see pic. Fortunately I felt the sharpness before I use full force to pull my clothes over the hanger, otherwise it would be a deep cut.
3. TV programs were not available for ALL channels. I asked the staff and was told that it was due to “technical issues” and it’s affecting all guests room.
I strongly agree to a guest’s review - ‘Zero willingness to help, just pure hostility with a creepy smile’
Overall, we did not get the type of “welcome” & “pleasant stay” like any other accommodation we experienced in the past (be it Hotels, Apartments, Service Apartments), and this is not our 1st time to London."
"Great hotel at a great location very friendly staff very clean. They have a bar and a restaurant within the hotel, which is big bonus 😃 get the full English breakfast. It’s delicious. Can’t say enough good things about this hotel. Do yourself a favor and stay there you won’t regret it. I’ve stayed there twice already and I plan to stay a third time in 2026."
"Everything was great – the room was spacious, relatively new, and clean. Although it's not in the city center, it's well-connected by several metro and bus lines, and the nearby mall is convenient. Excellent value for money.
Just a few things to note:
1. The windows don't open, and there are no blackout curtains.
2. No matter how many days you stay, you only get two complimentary bottles of water at check-in.
3. Breakfast is the same every day.
4. Check-out is at 12 PM, and I'd confirmed this with the front desk. I don't understand why housekeeping knocked at 9 AM (which I ignored) and then again at 11 AM asking when I would be leaving??"
"The room was a decent size. The shower felt a bit basic, but the bed was very comfortable. Breakfast was good too. Overall, it's great value for money. The only minor inconvenience is that parking is in a different building, about a 2-minute walk away. There are several restaurants downstairs. I'd consider staying here again!"
"This hotel is located right next to one of London's biggest shopping malls, making it super convenient for shopping. In the evenings, I could just pop over to M&S to grab some fruit and breakfast items. The subway station is only a five-minute walk away, and overall, it offers great value for money!"
"I book the first time in this Hotel, i book a double room. The room is ok, you also have a Kitchen in the room, so you can cook your own food. Unfortunately the air condition is right next to the Bed. I turn this of before i go to bed, but it still make so much noise all night, thats i could not sleep at all. I had the option in Trip to book with Breakfast, what i did. At the arrived in the Hotel, there said there is no Breakfast in this Hotel, you only can have croissant and coffee in the morning and that it, for the rest you need to pay extra."
"Honestly, this was one of the best family stays we've ever had. Every member of staff was incredibly helpful and welcoming throughout our visit.
I would especially like to recognise Alexandra at reception. She provided truly exceptional customer service. Having stayed in many hotels over the years, I can honestly say I have rarely experienced service at this level. She went above and beyond to accommodate all of my requests and even helped arrange a lovely surprise in our room for a birthday celebration. Nothing seemed too much trouble, and she genuinely went the extra mile to make our stay special. She deserves a pay rise!
I don't normally leave reviews, but Alexandra's outstanding service, along with the excellent support from the rest of the team, motivated me to do so.
The hotel is conveniently located, only about a 6-minute walk from Canning Town Station, making it easy to get around London. We stayed with our 3 month old son and found the room to be spacious, comfortable, and well-suited for a family. Everything was excellent – from the room and facilities to the delicious breakfast.
Fabulous staff, great location, and a wonderful experience overall. I would definitely stay here again the next time I visit London."
"This was my first time staying at a Hyatt House and it was a fantastic experience. In the UK, where everything is so expensive, having a kitchen in the room is a huge plus. The kitchenette in this hotel room was incredibly well-equipped – cooking utensils, knives, cups, plates, everything was even more comprehensive than what I have at home, and it even had a dishwasher! There's a Marks & Spencer supermarket right in the mall downstairs, so if you don't want to eat out, buying groceries and cooking yourself is much more affordable. You do have to ask the front desk for cooking oil, though. While the hotel's location is a bit far from the city center, its advantage is the massive mall downstairs, which is great for browsing. It has Primark, M&S, A&F, a food court, and more. Plus, getting to various attractions by underground usually doesn't require transfers, and you can often get a seat since it's an end-of-the-line station, which is another bonus. The only minor drawback is that the hotel breakfast menu is the same every day. For guests staying a whole week, it would be much better if the food options changed. By the fourth day, I found it very monotonous and didn't want to eat breakfast at the hotel anymore. Also, booking Hyatt hotels through Trip.com means you won't earn any Hyatt points or have it count towards Brand Explorer status, so if that's a concern, please book directly through official channels."
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8.8/10
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GGuest UserTop location! Good hotel with nice rooms, great facilities, and very comfortable beds. I've stayed here many times before and will definitely come back again.
EEhime OmokhodionI recently stayed at Novotel London Canary Wharf and it was one of the most enjoyable hotel experiences I’ve had in London. From the moment I checked in, the atmosphere felt modern, welcoming, and effortlessly comfortable.
The highlight of the stay was definitely the view from my room. Waking up to the Canary Wharf skyline and watching the city lights come alive at night was incredible. The floor-to-ceiling windows made the entire room feel bright and spacious, and the panoramic cityscape gave the stay a real luxury feel.
Another standout experience was visiting Bōkan, the hotel’s restaurant and rooftop bar. The views from up there are absolutely breathtaking , you get a stunning panoramic perspective of the whole of London, from Canary Wharf to landmarks across the city skyline. Whether during sunset or later in the evening, the atmosphere is unforgettable. The combination of great food, drinks, and those sweeping views made it one of the best parts of the trip.
The hotel amenities were also excellent. The pool was clean and relaxing, perfect after a long day exploring or working in the city. The gym was well-equipped with everything needed for a proper workout, and the sauna added an extra touch of relaxation that really elevated the overall experience.
Overall, Novotel London Canary Wharf delivers the perfect mix of comfort, modern luxury, amazing facilities, and spectacular London views. I’d happily stay there again and would highly recommend it to anyone looking for a memorable stay in Canary Wharf.
GGuest UserThe hotel boasts a strategic location, perfect for classic shopping trips and sightseeing. The rooms are larger than average for London, and the services are good. The building itself is quite old but well-maintained and partially modernized. The tea room and Indian restaurant are excellent. The main drawback, typical for hotels of this kind, is the bathroom – while efficient and clean, it's definitely dated and offers limited amenities.
GGuest UserI booked the room for 1 night as I was attending a concert at the Royal Albert Hall. I was very happy with the cost of £73 for the night for a Superior Single room. The staff were friendly & welcoming. My room was on the 4th floor. The lift was very noisy which was a bit of a worry but it worked ok. The room was small with nowhere for me to put my small suitcase. When I first opened my room door I was met with a very noisy portable air con unit. Thankfully the heatwave earlier in the week had eased so I turned off the air con unit. The furnishings & bedding in the room were a little bit tired for a 4* hotel but ok. There were complimentary toiletries, bathroom robe & tea, coffee & a small packet of biscuits. I’d asked for a quiet room if possible & that’s what I got. I had a shower the next morning but it took a while to heat up. Also a non-adjustable monsoon shower head which could be an issue for some. Also part of the shower drain edge was broken.
I didn’t pay for a breakfast upon booking as wanted to keep my options open. Both the Trip website & the signs in the hotel stated the cost of the buffet breakfast was £14 but the staff said it was £15. I decided on the breakfast in the end. There was plenty of choice even if the bacon & sausages were a bit dried out but that’s to be expected with a hot buffet breakfast. Caffeine free coffee was also available.
I was happy with my short stay at The Rockwell & would definitely book again.
MM.AshalThe reception team were friendly at check in, and I was given a beautiful tin of truffles and some drinks vouchers (maybe as a diamond member?). This was really a special touch and appreciated.
However the room itself wasn’t great. I’ve stayed in quite a few London hotels so know you don’t get lots of space and for 1 night you don’t need much, but this room was so small it was a struggle to move about.
The air conditioning was on but it was weak. Thankfully the window opened slightly but it remained warm in the room.
Bathroom was dated, quite small and felt cheap.
Minor point but the pillows and duvet didn’t feel like the usual Hilton ones, they seemed thicker…
Overall, it was clean, relatively quiet and had great service which is all that’s really needed, but it felt more of a budget hotel with Hilton price tag.
I do think they are doing everything they can to make stays as good as possible, since they can’t really do anything about the room sizes.
LLiyaniuThe room was incredibly small! I couldn't believe how tiny 10 square meters felt. I was genuinely shocked when I opened the door. It was even difficult to open my luggage. The table was pathetically small, and there wasn't even a chair. Storage space was extremely limited. The bathroom was even tinier, comparable to an airplane lavatory. Overall, my stay was very uncomfortable. The only positives were the comfortable bed and the breakfast, which at least offered some variety. After a difficult two nights, I decisively moved to the Hilton across the street, and the experience was significantly better. What baffles me is that this place was even more expensive than the Hilton. On the whole, dining and getting around were very convenient, with various UCL colleges in the vicinity. There's a Nero Cafe right next door, so if you don't want the hotel breakfast, you can grab something there. Heading south down the street, you'll find quite a few Chinese restaurants, which is very handy.
GGuest UserBIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️
The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟
Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby.
Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money.
Gratitude 🙏
GGuest UserI had a wonderful stay at Copthorne Tara Hotel London Kensington. The hotel was very clean, and the room was spacious, especially by London standards, making it a comfortable place to relax after a day of sightseeing.
The location is excellent, with High Street Kensington Tube Station just a short walk away, making it easy to explore London and reach major attractions. There are also plenty of shops, restaurants, and cafes nearby.
Overall, a great hotel with comfortable accommodations, a convenient location, and good value for money. I would happily stay here again and highly recommend it to anyone visiting London.
AAnonymous UserIt was great stay in Berjaya Eden! I personally live the vibdes. It was walking distance to Bayswater station and Queensway St.
It also easy for you to find the halal foods. Its everywhere and easy to access!
This is my second time to stayed here. The staff was really good and polite.
Eventhough the room that i choose was a little bit “not so spacious” but its ok as long as it walking distance from one to another.
Will repeat?? Of course YES!!
GGuest UserFrom the outside, the hotel looks good, but as soon as you're in the hallway, you realize it's a super old hotel. The rooms were scrawled on, extremely small, and had deteriorated over the years – but they were clean, as they were tidied daily. Additionally, there were hardly any power outlets, but the Wi-Fi reception was very good. The staff was very friendly, and the location was super central, making it very easy to get from A to B (the train station is 5 minutes away).
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