"I stayed in a 2-person female dorm, and it was actually great that they assigned me with another Korean. It could have been awkward, but it wasn't a problem.
The single bed was comfortable. The only downsides were that the bed was a bit narrow and the room was small, making it difficult to open my suitcase, but it was still okay. The bathroom cleanliness was good too, and the location was quiet and nice.
One thing to note is that there's a charge to store luggage in the lockers."
"The front desk offered candy and complimentary lemonade. The triple room was spacious with good lighting and excellent amenities. The only minor drawback was the bathroom lighting, which was just okay."
"It was close to the Messe and within walking distance, which was great.
You can walk to Frankfurt Station if you want, and it's also just a short bus or train ride away.
I think the area is safer than the station.
They don't clean the room unless you request it, but even when they tell me to tell the cleaning staff, I've never met them...
On the last night, the alarm in my room suddenly started going off for an unknown reason and didn't stop for a while, which surprised me.
It stopped once, but started again a few minutes later and was quite loud. The person in the next room also went outside, so no one really knew what was going on. It was good that it eventually stopped, but they never gave me any explanation as to what had caused it."
"I forgot to take the photo of bed.
Staffs are nice and welcoming, and breakfast is included.
3-5 minutes on foot to walk from the Hbf. Also nice location to get to Main river(8-10 minutes)
I found there is a scale right before the exit door. You can weigh your suitcase with it."
"My colleague, who was staying on the 6th floor, left for a meal, and while he was gone, all the cash – both dollars and Vietnamese dong – was stolen from his wallet which was left on the table. Based on the situation, we suspect it was housekeeping because there was a cleaning cart near the room at the time, and despite having the 'do not disturb' sign on, there were signs of someone having entered and left. The problem is that the main door doesn't close properly unless you push it. Even after going down to the lobby and speaking with the manager, there was no improvement, no culprit found, and no compensation provided. This is because, due to hotel policy to protect guests' privacy, they don't have security cameras, so they couldn't find any evidence of someone entering or leaving the room, other than the guest's own card entry/exit records (via a special red chip). Anyway, this was a business trip, not a vacation, and this incident happened on the second day of our short 5-night, 6-day stay, which was very disappointing, and I'm extremely let down by the Capri hotel chain. I will not use this hotel chain again due to security concerns. For Korean travelers, many of you stay here because it's a brand chain, but please be careful with your valuables and wallets. You absolutely must carry them with you."
"I had a great stay at Hampton by Hilton Frankfurt City Centre. The hotel was spotless, modern, and very comfortable. The location is excellent, with easy access to public transport, restaurants, and key attractions, making it ideal for both business and leisure travelers. The room was well maintained and the amenities were excellent. The staff were courteous and helpful throughout my stay. Overall, it was a very pleasant experience, and I would happily stay here again on my next visit to Frankfurt."
"Was satisfied with the services provided (check-in, enquires,dinning and bar). The breakfast provided is great. Theres gym provided at the top level. Unfortunately the swimming pool was under repair at the time of stay."
"Everything was good starting with the reception and a very cute and friendly girl there. The room was big and very clean. The location is just near the bars and nightclubs. You can take a walk near the river or cross the bridge and go to the old town. It takes only 10-12 minutes. There are several shops and supermarkets in 5 minutes walking. And you can find a very good pizza in pizzeria Milano just a few minutes away. The breakfast was fine but not so many options. And of course you should know that it it a vegetarian breakfast. I loved this hotel. Thank you for this beautiful weekend."
Great
132 reviews
9.1/10
1 night
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9.4/10
Amazing
GGuest UserAmazing stay at The Westin Grand Frankfurt! The hotel was clean, comfortable, and in a perfect location for shopping and exploring the city. Staff were friendly and helpful throughout our stay, and the facilities were excellent. Had a very relaxing and enjoyable experience as a couple. The only thing for me was the bed was a little too soft, but overall we really enjoyed.
GGuest UserEverything is perfect. Big spacious room. Interesting design. Good view.
Note they dont have microwave only oven.
Its clean and neat. Note Room service only after 3 days.
Location is walkable to old town.
GGuest UserOne of the best breakfast I ever had in all countries I ever been . You can compare their breakfast to Furama hotel In Singapore .
and safe place to walk in the middle of the night
From Frankfurt international Airport is easy without taking a taxi. From terminal 2 take the bus outside FREE to terminal 1 then go down to -0 Not O by my daily pass to RMV just behind the ticket machine since I got trouble of buying through ticket machine. From terminal 1 S 9 or S8 . It was 4 minutes to walk to Hotel Cult. The customer service Miss Hanna let me have my room early. A nice guy ( customer service let me a German charger. I truly appreciate it Aldo a morning duty gave me Free bottle of water. No water and no coffee machine . The night duty guy also friendly talking to me as I wake up at 1:00 AM and so hungry I asked for a place where are bars. Right the place is too safe to walk alone at night. As I went back home I lost my way I do another direction following the light. A guy near the commercial bank neat told me too far from the hotel Cult. He took a Uber drove me at the hotel . I never ever got scared walking alone in the middle of the night holding my Kebab which so delicious too. Wow amazing almost same in Singapore a very safe place to walk at night!!!
Room is too small o can’t move my things freely as I can , but nice windows to see the beautiful street outside. The next day housekeeper lerp my room clean and 22nd day I request to change bed sheet perfect housekeepers this guy is truly helpful and towels are white.colours but look old. A friendly and helpful housekeepers when I asked something. Lidl just a minutes across the street. I truly recommend this hotel for 3 nights with Fridge. Perfect air condition and comfy bed although dark hallway or corridor. It doesn’t look like a hotel . But overall safe , clean and good customer service and breakfast a lots of selected cheese and selection of bread and juices etc etc. I truly love the breakfast! Thank you guys !
AAnonymous UserThe hotel was great, the service so welcome, the pool althpugh mentioned that its heated but looks like it was heated the Herman way which so cold, its location needed all the time the shuttle they offer to go to the airport and from there to the city of Frankfurt.
The breakfast was somehow expensive for what it was offered and no where I went I paid the same for a child as its known they eat almost nothing, so I believe that it should habe been either free or 1/2 the price.
In the room there wasn‘t sugar nor tea bags.
GGuest UserEverything was top-notch! The rooms were spotless, the staff super friendly, and the breakfast delicious. The location is perfect for exploring the area. We felt completely at ease and would happily return! Thanks for the excellent service!
VVictorjiayeThe surroundings are really convenient. There are small shops nearby, as well as high-rise buildings, offering a wide variety of choices for both food and shopping. I stayed for two nights and had a great experience, and the breakfast was also plentiful.
GGuest UserThe hotel's own airport shuttle is quite pricey, but public transport is an option. It's very close to Terminal 3, and public transport between the airport train station and T3 is convenient, though not super frequent. The hotel facilities offer great value for money considering the price, and it's very clean. The surrounding area is very noisy; with the window open, it was almost impossible to sleep in our room facing that direction. However, once the window was closed, the sound insulation was good, so it shouldn't be a problem for light sleepers. Those who are more sensitive to noise might need to request a room facing the other side. With the window closed, the air conditioning and ventilation were perfectly adequate.
GGuest UserThe hotel has left a very solid impression overall. Specifically positive was the cleanliness – both the room and the bath were very careful and ordained. The shower had a surprisingly strong water pressure, which was really pleasant after a long day. The bed was also comfortable so you could sleep well.
Another point of benefit was the staff: late check-in was allowed flexible and uncomplicated, making the arrival much more relaxed. A generally pleasant stay with good price-performance ratio.
GGuest UserI had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement.
The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge.
As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account.
I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation.
The hotel system can retrieve the extension record directly, so I don't need to provide any receipts.
While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this.