"I did not have a good experience at this hotel at all.
Firstly, the hotel had no air conditioning during days when the temperature reached around 40°C, making the rooms extremely uncomfortable. Secondly, the skylight window in our room was faulty. It repeatedly opened and closed by itself throughout the night, creating loud noises that made it very difficult for us to sleep. To make matters worse, the gentleman at the front desk had a poor attitude towards guests. I found him to be rude and arrogant, which made me feel neither welcome nor valued as a customer.
Overall, this was a very disappointing stay, and based on my experience, I would not recommend this hotel to others."
"The location is great because it is right in front of the tourist attraction. However, the room size is a business hotel room size and is compact. Breakfast is simple as expected from a European business hotel."
"Excellent value for money, and super convenient for getting around. There are buses, subways, and trams all nearby, plus lots of restaurants and even a Chinese supermarket. Shopping is also a breeze. Highly recommended!"
"I was staying at the hotel in order to watch my daughter competing at the World Champs for Rhythmic Gymnastics. It was super convenient to the Festhalle as well as the Skyline shopping center. It was within walking distance. Staff were friendly and helpful. I would recommend this hotel to anyone needing to be close to the Festhalle."
"We stayed during the Easter Weekend at the Steigenberger Icon Frankfurter Hof to celebrate my boyfriend’s birthday, and it was a truly lovely experience. From the moment we arrived, the staff made us feel incredibly welcome and went out of their way to be accommodating, which made the stay feel extra special.
They even arranged champagne and a birthday cake for him as I had requested, which was such a thoughtful touch and made the celebration feel truly memorable.
The atmosphere throughout the hotel was elegant yet comfortable, and everything was handled with great attention to detail. One of the highlights for me was the spa, it was quiet, clean, and very relaxing, the perfect place to unwind.
Another big plus is the location, the hotel is surrounded by great restaurants and lovely bars, making it easy to enjoy the city without going far.
Overall, we really enjoyed our time there and would definitely recommend it for a special occasion or a relaxing getaway.❤️"
"Excellent hotel, super friendly staff, spacious & bright room, comfy bed, couldn't ask for more!
Great location as it's only walking distance tonwalk around to the old district, the river bank and all the central location.
I was struggling booking a place near the train station but glad I didnt as there is full of drunkies and *******. This hotel situated at a very safe and peaceful area which is great for solo traveller."
"1. Near the train station.
2. Breakfast was decent, buffet style.
3. Clean and tidy, although the bathroom was very small.
4. There's a bus stop nearby, making transportation incredibly convenient.
5. Will definitely stay here again next time, and they have Chinese-speaking receptionists."
"Fantastic location, close to the station with a direct connection to Frankfurt Central Station. The area feels safe, and it's within walking distance of tourist attractions with plenty of restaurants nearby. The facilities are basic, but perfectly fine if you're not looking for luxury in a hotel. The lack of a security chain on the door was a bit concerning, but the lobby seemed to be staffed around the clock, and the other guests didn't give off a bad vibe, so I guess it really depends on your perspective."
"I arrived at 19 o'clock, but the door to the hotel is locked and I go to the restaurant on the first floor and ask me to wait.
Two-year-old baby and wife are chilled for 30 minutes
A passerby came to the store and said, and then he gave me the key.
Breakfast and location are very good"
"The Ruby Louise Hotel shines with its modern boutique charm, excellent location near downtown Frankfurt, and a team that genuinely embraces hospitality. The rooms are stylish, quiet, and perfectly designed. The beautiful rooftop terrace, offering a fantastic atmosphere in the evenings, is a particular highlight. This hotel perfectly combines design, comfort, and moments of well-being – highly recommended."
Very Good
105 reviews
8.9/10
1 night
From NZD 173
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TTuonidaishuiingYour room was spacious and well-equipped, and the air conditioning worked perfectly. It was clean and hygienic, and the service was excellent. This is a very quiet hotel right by the roadside. The lobby receptionist spoke fluent German-accented English, which was easy to understand. We arrived early and were checked in very quickly, which was great! 👍
GGuest UserThe hotel's location is excellent, both convenient and safe. It's just one metro stop from the central station and three stops from Roman Square. There's a shopping mall within 500 meters, with supermarkets, beauty stores, pharmacies, and restaurants. The hotel itself offers consistent quality; everything is available except for a mini-fridge.
SSally CanadaOne of the best breakfast I ever had in all countries I ever been . You can compare their breakfast to Furama hotel In Singapore .
and safe place to walk in the middle of the night
From Frankfurt international Airport is easy without taking a taxi. From terminal 2 take the bus outside FREE to terminal 1 then go down to -0 Not O by my daily pass to RMV just behind the ticket machine since I got trouble of buying through ticket machine. From terminal 1 S 9 or S8 . It was 4 minutes to walk to Hotel Cult. The customer service Miss Hanna let me have my room early. A nice guy ( customer service let me a German charger. I truly appreciate it Aldo a morning duty gave me Free bottle of water. No water and no coffee machine . The night duty guy also friendly talking to me as I wake up at 1:00 AM and so hungry I asked for a place where are bars. Right the place is too safe to walk alone at night. As I went back home I lost my way I do another direction following the light. A guy near the commercial bank neat told me too far from the hotel Cult. He took a Uber drove me at the hotel . I never ever got scared walking alone in the middle of the night holding my Kebab which so delicious too. Wow amazing almost same in Singapore a very safe place to walk at night!!!
Room is too small o can’t move my things freely as I can , but nice windows to see the beautiful street outside. The next day housekeeper lerp my room clean and 22nd day I request to change bed sheet perfect housekeepers this guy is truly helpful and towels are white.colours but look old. A friendly and helpful housekeepers when I asked something. Lidl just a minutes across the street. I truly recommend this hotel for 3 nights with Fridge. Perfect air condition and comfy bed although dark hallway or corridor. It doesn’t look like a hotel . But overall safe , clean and good customer service and breakfast a lots of selected cheese and selection of bread and juices etc etc. I truly love the breakfast! Thank you guys !
AAnonymous UserThe hotel was great, the service so welcome, the pool althpugh mentioned that its heated but looks like it was heated the Herman way which so cold, its location needed all the time the shuttle they offer to go to the airport and from there to the city of Frankfurt.
The breakfast was somehow expensive for what it was offered and no where I went I paid the same for a child as its known they eat almost nothing, so I believe that it should habe been either free or 1/2 the price.
In the room there wasn‘t sugar nor tea bags.
VVictorjiayeThe surroundings are really convenient. There are small shops nearby, as well as high-rise buildings, offering a wide variety of choices for both food and shopping. I stayed for two nights and had a great experience, and the breakfast was also plentiful.
VVicedriverIt's a very practical hotel near the airport, it has shuttle service. Very quiet, good quality sleep. Front staff very friendly. Rooms are not four star standard neither breakfast. Nevertheless it's a good option for one night next to the airport. Recommended.
SSwaterfieldA little off the beaten path but still in a relatively nice location. About a 15 min walk to central downtown or a 2-3min metro ride. Nice grocery stores and restaurants in the general area. The room itself was small but comfy. The bathroom had a small shower with amazing water pressure and super hot water. Was quiet at night and had a comfy bed. Overall, nice for the price.
GGuest UserI had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement.
The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge.
As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account.
I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation.
The hotel system can retrieve the extension record directly, so I don't need to provide any receipts.
While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this.