"This hotel is perfectly fine for the price. The reviews saying it's scary to go there aren't very accurate. It's just a typical train station area with typical homeless people, nothing new. The room itself is well-maintained, and the staff are polite and nice. The only thing I didn't like was that the luggage room was full, and they offered to let me leave my bags in the lobby without taking responsibility. I did, and everything was fine, but it seems like for a chain hotel like this, luggage storage shouldn't be an issue."
"The hotel's location is excellent, within walking distance to everything. The detox water and candy offered at the reception desk upon check-in were a very nice touch. The entrance and front desk have been renovated and look great, but I can't say the same for the interior and the rooms. The furniture is very old and looks dirty. Using a shower curtain in the shower is incredibly impractical; everything gets wet, and after a shower, the bathroom floor is like a lake. The cleanliness is very poor. When I entered the supposedly cleaned room, there was a ball of black hair on the floor that wasn't mine 😬. The towels are old and don't look clean at all. This is truly unbefitting for an international hotel of this caliber. The staff at the reception were very attentive. Thank you for everything; it was a nice vacation for me."
"Solo female traveller. Spent 3 nights in a 6 bed dorm. Lockers and good bathroom facilities. Comfy beds and great amenities. Kitchen doesnt open until 9am which I find late but closes at 11pm. Good location just outside of the main tourist area so quiet. Plenty of local shops, cafes and bars within walking distance of a few minutes and as a solo traveller felt safe 10 to 15 minutes walking to main square. Really recommend this hostel."
"Booked this hotel because of its proximity to Brussels Central station, but there are lots of pathment repairs so it was challenging with 2 large luggages. Service staff was pleasant and helpful in suggesting alternative breakfast places. This hotel is in an old building, so hallways are dim and the red painted walls make it worst. There is also no fridge in the room.
As the Aircon is not working, we left the window open to circulate the air, and was surprised to find people intruding from the balcony (likely guests from adjacent room…. Hopefully!!)"
"Fantastic! The breakfast was delicious, and the dining area was beautiful. The room was quite spacious, and a big plus was having a microwave and sparkling water machine. The only downside is that it seems to be an old building conversion, so there's a slight creaking sound when walking on the hallway floor. Overall, I highly recommend it!"
"The hotel seems quite new or recently renovated. Everything was fine. Well located and good service. The only downside may be size of the room. It is a bit cramped for 2 persons and luggage. But great stay"
"First, the good points: The room is great. It's clean, spacious, and practical, and the bathroom, in particular, was sparkling clean, like a brand new property. The air conditioning isn't central heating; it's individually controlled in each room, and both cooling and heating work very well. I was also able to use the coin laundry. There's a communal dining-like space with a microwave, refrigerator, and tableware available. There's a supermarket just a short walk away, so you can save on food costs by buying ready-made meals. The tram station is also just a short walk from the hotel. The front desk staff were very kind. However, there were also many disappointing aspects. The ventilation fan in the shower room didn't work at all, and not being able to vent the humidity was quite inconvenient. If I left the shower room door open, the room's AC could compensate, but then the room got cold and dry, which was annoying. There was also a vending machine in the hotel, but it inexplic'ably charged 10 Euros initially. Furthermore, there was a significant discrepancy between the accommodation fee and what was stated on Trip.com. At check-in, I was charged 39 Euros for an unknown reason, and when I asked about it the next day, they said it was a city tax. I was very unhappy about not being informed of this beforehand. The street behind the hotel felt unsafe. Despite the downsides, considering the benefits, it's a relatively good hotel, and I would consider it again for my next stay."
"We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part.
Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk.
When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself.
Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?!
All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area.
Nice big gym for a hoteland probably the very few positives about the stay."
"This room in a European city center was incredibly spacious, comfortable, and spotless. Breakfast, at 17.5 euros per person, offered a fantastic spread including ham, cheese, fruits, vegetables, yogurt, milk, coffee, juice, bread, tea, and scrambled eggs – all very fresh, allowing for a leisurely start to the day. The reception area is small and shares space with the restaurant, but check-in was quick. While official check-in is at 3 PM, they allowed us to check in at 2 PM. Luggage storage is available, and the front desk also provides complimentary tea and candies, plus a self-service vending machine for snacks and drinks. The location is superb, with all the main attractions within easy walking distance, and the area feels very safe. Housekeeping doesn't come daily, so I brought my own trash bags to collect rubbish, which I could then dispose of in the large refuse room on the ground floor. There's also a spacious restroom on the ground floor, which was convenient for changing clothes and sorting out luggage before checking in."
Very Good
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8.8/10
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Jjoannie6206The hotel's location is excellent, very close to the metro station, just a 2-minute walk to the entrance, and a 5-minute walk to Grand Place. The service was fantastic! We were originally supposed to check in the next day, but when we went the night before to ask if we could check in early the next morning and store our luggage, the front desk attendant was incredibly friendly. She offered to let us complete the check-in process that night and just drop off our bags the next morning, which was totally unexpected and a huge help since we were in a rush the following day. The hotel lobby is spacious and offers complimentary fruit tea. Aside from the rooms being a bit small and the facilities a bit dated, everything else was great.
GGuest UserI am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating.
When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM.
After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived.
The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help.
To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.
TThian FernBest location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.
GGuest UserThe nicest budget hotel I ever stayed in. 24/7 free hot drinks, microwave and room size is big enough for 2 people. Hotel staff all are so friendly. Very close to the tram station Bailly. Just one note the way reaching to the hotel is quite a hike, so if you hate hassle with luggage, consider take taxi. But we are totally fine and very satisfied with this hotel. Thanks for making our stay very memorable in Brussels.
CcalywenaSo close but not so far from the old town or maybe the attractions which is good, if you’re staying inside around the grand palace, it may get noisy so this place is really in a good place so location is very strategic 😘 From the train station (Midi Station), 2 stops away and you can walk to the hotel easily 🫶🏻 This hotel is kinda old so it gives off the old vibes but you got what you need and breakfast is good 😄 everybody is so welcoming ~ if you’re in a budget and still want a good hotel to stay, here is the place 👍🏻 thank you 🫰🏻
CCansuqixingThis hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive.
KKate ThomCheck-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait.
The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay.
When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not.
If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in.
Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10).
The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English.
The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.
GGuest UserThe hotel is very well located, 10 minutes from the central station and 5 minutes from the city center. There's a metro stop just 5 minutes away. The bed was comfortable and clean. In the bathroom, there weren't the usual complimentary toiletries like toothpaste, a comb, or a cup. If you want to check in early, you have to pay 20 euros. There are lockers available for 5 euros to store your backpacks. There's also a free cold water fountain.
ZZhuyuxixiThe hotel's location is absolutely fantastic, right near Brussels' Grand Place – literally a two-minute walk away. There are tons of restaurants and shops nearby, making it super convenient. The room itself was surprisingly spacious, which is a rare find in Europe, and the facilities were great. Having a kettle was a huge plus for us. We stayed for two nights, and the steak restaurant directly across from the hotel entrance was amazing – delicious and not expensive, so it was incredibly convenient to grab a meal right outside. Overall, this hotel offers excellent value for money and I highly recommend it!
GGuest UserThe hotel is very close to FlixBus bus stop! There is a police station and halal supermarket for Muslim community behind the hotel. The hotel should consider having 2 front desk workers at a time instead of just 1 person manning the front desk. When there are group of people talking and running around at the hotel room corridor, I couldn’t find the front desk person to solve the problem as there was no one at the front desk.
What is the average price of a hotel in Brussels for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Brussels this weekend is US$195 per night. For a 4-star hotel, the average cost is US$266 per night. If you're looking for a luxury experience, 5-star hotels in Brussels this weekend typically cost US$679 per night.
How much do hotels in Brussels cost per night during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Brussels during weekdays is US$194 per night. For a 4-star hotel, you can expect to pay around US$282 per night. If you're seeking a luxury stay, 5-star hotels in Brussels generally cost US$693 per night on weekdays.
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