"Service: I'm about to give the worst service review. On my first stay, your hotel's front desk had a Caucasian female employee who initially gave me half of a family suite. Only after I emphasized the room type I booked did she change it for me. The hotel wasn't so fully booked that she couldn't have assigned me the room I pre-booked. Why would you try to pass off a partitioned room as a full one, treating customers like fools? I was extremely angry about this. And it wasn't just the room assignment; the room card she gave me was just a plain power card. Couldn't she provide a proper, decent room card? It's hard for me not to suspect some malicious intent. I hope you can give me a satisfactory explanation.
Otherwise, my overall review of this hotel is very positive. The accommodation environment is good, the room facilities are sufficient, the location is great, and transportation is convenient. The room design is also beautiful, and I took many photos. I highly recommend staying here. If I come to Brussels again, I would indeed choose Cardo again. However, the subtle malice from your front desk and the unpleasant check-in experience disappointed me so much that it nearly ruined my entire stay, even though everything else was perfect."
"The hotel doesn't have its own parking, but there's a convenient underground parking garage right next door. The location is excellent, making it easy to get anywhere. There's a water dispenser in the hallway and a capsule coffee machine in the room. The room itself is spacious, but the cleaning wasn't quite up to par, as there were items left behind by the previous guest. The shower area in the bathroom becomes very slippery when wet, posing a fall risk, and the toilet door doesn't have a lock."
"The location was fantastic! There was an airport bus stop nearby, and we could walk to the train station to visit Bruges, Ghent, and Antwerp. The hotel has two buildings, #1 and #2. Building #1 seemed to be the original, but we stayed in #2, and it wasn't the best environment. The rooms were packed closely together, the hallway had an unpleasant smell, and it was noisy outside the window. There was no refrigerator, and it was a hassle having to ring a bell to get the hotel's glass door opened every time we wanted to enter or leave. However, for the price, it was comfortable and safe, so we're grateful for that!"
"A wonderful hotel right next to the Botanical Gardens. Quiet rooms. Sadly, however, the doors are quite thin and have a gap at the bottom, so you can hear everything that is happening outside of your room and also can hear everything that’s happening inside the rooms when you are in the hallway. Besides, the bathroom door is incredibly thin and the bathrooms are very echoey, so travelling not solo might introduce some awkwardness if you are one of the people with shy bladders. Other than that, everything was great. Clean, friendly, top service."
"The hotel's location is excellent, just a 13-minute walk from the train station. It's right in the heart of Brussels, surrounded by lively and safe areas. While the lobby decor is a bit gaudy, the guest rooms, hallways, and atrium exude elegance. A special shout-out to the breakfast – it's top-notch for a European hotel!"
"This hotel definitely deserves a five-star review! First off, the decor is quite business-oriented, but it's not cold or sterile; it actually has a touch of artistic flair. The view from the room is also fantastic. Downstairs, there are plenty of convenient dining options, and getting to any downtown attraction is a breeze. The attention to detail in the room design is remarkable. The front desk staff are incredibly friendly, and breakfast doesn't feel rushed at all, even if you stay a little past the official time. My overall experience at this hotel was excellent. I'd definitely choose to stay here again on my next visit. Five stars!"
"Everything—facilities, cleanliness, ambiance, and service—was excellent and exceeded our expectations. Since there were three of us staying together, the hotel must have specially added an extra bed. They also provide breakfast; while not extensive, it was certainly sufficient. Overall, a very satisfying experience 😊"
"This hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive."
"Cozy, clean, decent noise isolation (room window was facing the busy street), large bathroom.
Slightly cramped because an extra bed was in the room, although I booked only for one person, but since I only stayed two nights, didn't mind too much.
Somewhat disappointed by the breakfast options that didn't match the menu advertized, cooked foods only consisted of boiled/scrambled eggs and bacon. Didn't try the waffles that you can make yourself.
No complimentary toothpaste was available when I asked at reception."
"So close but not so far from the old town or maybe the attractions which is good, if you’re staying inside around the grand palace, it may get noisy so this place is really in a good place so location is very strategic 😘 From the train station (Midi Station), 2 stops away and you can walk to the hotel easily 🫶🏻 This hotel is kinda old so it gives off the old vibes but you got what you need and breakfast is good 😄 everybody is so welcoming ~ if you’re in a budget and still want a good hotel to stay, here is the place 👍🏻 thank you 🫰🏻"
Very Good
434 reviews
8.9/10
1 night
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9.1/10
Great
AAnonymous UserAbout 5 mins walk to closest public transport, close to main attractions! Environment was great, especially in lobby, restaurant and room. Highly recommended!
SSoventolThe hotel staff are friendly. Note that the hotel does not accept cash for payments, including the tourist tax for your stay.
The hotel itself is nice, modern, and equipped with a lift. The hotel focuses on minimalism, so you won't find a closed-door wardrobe. Both the room and toilet are equipped with a heater. The bed and latex pillows are comfortable. They also provide branded Nuxe shampoo and handwash.
Complimentary bottled water and coffee drinks are provided only on the first day of your stay.
However, there are a few areas where the hotel fell below my expectations:
No free slippers or toiletries (e.g., toothbrush and toothpaste) are provided.
The water flow from the shower is weak, although still bearable.
No fridge in the room.
You need to request an electric kettle from the receptionist. (How much would it cost to place one in each room?)
The most disappointing factor is that the air conditioner did not allow me to select ”cold” mode during my stay in mid-April—it only had ”heat” mode. Seriously?
Also, if you plan to store your luggage overnight at the hotel, it won't be possible as they do not accept overnight storage.
Location note:
The hotel is located about 500 metres from Bruxelles-Midi / Brussel-Zuid station. It can be quite scary walking from the train station to the hotel at night, as the surrounding area is occupied by African shops and residences. This may not be convenient for female travellers.
If your budget allows, I suggest staying at the Pullman, which is adjacent to the train station, especially if you need to catch an early train the next day. Otherwise, consider staying near Grand Place.
GGuest UserOne of the best hotels we’ve ever stayed at. Highly recommend this hotel to everyone; everything was amazing,from location and
the staff. You can truly feel the high-quality, star-level service here. They helped us with everything and made our stay very comfortable. Also, definitely try the room service: the smash burger here is absolutely delicious. Would 100% recommend this hotel!
JJoe the world citizenIt is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.
名名字還重要嗎The hotel is located in the city center, making it convenient to walk to many attractions. There are also a lot of restaurants nearby, offering a wide selection of international cuisines, and a supermarket for groceries, which is very handy!
GGuest UserLovely boutique hotel in a perfect location steps away from Grand Place, clean, comfortable, nice staff. Quirky little decor details made it special. Great for a short break.
JJoe the world citizenThe hotel is very nice and modern. The staffs are helpful and friendly. The room is spacious and clean. The only problem is the location. It is not located in the touristy area. There is no easy public transportation to the grand place except by bus or taxi/uber. Walking to grand place takes around 30 mins passing through Brussels Park and Royal Palace. The positive point is that the area where the hotel is located is very quiet.
ZZhuyuxixiThe hotel's location is absolutely fantastic, right near Brussels' Grand Place – literally a two-minute walk away. There are tons of restaurants and shops nearby, making it super convenient. The room itself was surprisingly spacious, which is a rare find in Europe, and the facilities were great. Having a kettle was a huge plus for us. We stayed for two nights, and the steak restaurant directly across from the hotel entrance was amazing – delicious and not expensive, so it was incredibly convenient to grab a meal right outside. Overall, this hotel offers excellent value for money and I highly recommend it!
GGuest UserThe hotel is very close to FlixBus bus stop! There is a police station and halal supermarket for Muslim community behind the hotel. The hotel should consider having 2 front desk workers at a time instead of just 1 person manning the front desk. When there are group of people talking and running around at the hotel room corridor, I couldn’t find the front desk person to solve the problem as there was no one at the front desk.
GGuest UserPlus:
The room is really big. So is the bed. It is so big that makes me think as if it is king size bed to house politicians or prime minister from the 80s, 90s.
There is heating both in the room and in the shower
There is air con set in the room( but I didn't try to see if it works)
This hotel is located less than 10 mins walk from Brussels north station
Minus
The room look really old. May be 90s, if not 80s.
There is no carpet on the floor. It is really clean but it is really cold to step on. Bring your own slippers.
The room is dim. And some lights were spoilt.
Even if was told it is a non smoking room, the room has lingering smoking smell. Someone smoked in this room before. I told the front desk, he said he will check but when I return from the city , the smell is there still.
The bathroom has some odd smell. May b smell of roaches, or roaches in the pipes.
The shower curtain smell of mould and damp cloth/ damp laundry.
The heating stop around 2am. May b there is max amount of heating one room could use. Make sure you time your heating usage carefully.
The wall is really thin. You can hear when someone is around the lift, going towards their room or what next door is up to.
I can hear everything happening outside, on the street, from police car n siren rushing up and down, to people wondering on the street, their conversation. I don't feel safe here. I can't relax and sleep.
I don't like the paper cup given together with coffee and the place to brush teeth. May be the hotel suffer too often from being stolen . But that make the hotel rating dropping from 1star hotel to guest house.
The toilet spoilt in the middle of the night and you can hear water flowing all night. Need to maneuver with the old school toilet pull button .
I appreciate the effort they maintain it but personally I don't like it. unless you have really early bus or train to catch, and is on a shoe string budget then it is your choice.
What is the average price of a hotel in Brussels for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Brussels this weekend is CAD 278 per night. For a 4-star hotel, the average cost is CAD 392 per night. If you're looking for a luxury experience, 5-star hotels in Brussels this weekend typically cost CAD 868 per night.
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Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Brussels during weekdays is CAD 276 per night. For a 4-star hotel, you can expect to pay around CAD 435 per night. If you're seeking a luxury stay, 5-star hotels in Brussels generally cost CAD 923 per night on weekdays.
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