Pullman Zhouzhuang

The room is clean, the bedding is odorless and dry, and the facilities are sufficient. The service staff is enthusiastic, especially the doorman who will open the door for guests as long as there is a driveway, which is great! The breakfast variety is not very rich, a combination of Chinese and Western, and the breakfast service staff is not enthusiastic enough. We were a bit speechless when we didn't tell us that the hot dishes were ready. Because I was in a hurry when I left, I forgot to leave some items in the room. After communicating with the front desk staff by phone, they first confirmed that the left-behind items were still in the room and then sent them to our home by express delivery. Thank you very much! I have a small suggestion that it would be more perfect if the bathroom could be used as a small clothes hanger or other clothes. It is a must-see if you come to Zhouzhuang Ancient Town for tourism! There are not many delicious foods around the hotel, and most restaurants are located inside and outside the ancient town.

2月24 - 25日，我和家人帶着寵物一同入住了水月周莊鉑爾曼酒店，度過了愉快的兩天兩晚。從踏入酒店的那一刻起，從前台到客房的每一位工作人員都熱情洋溢，讓我們感受到家一般的温暖，這種貼心的服務在旅途中尤為珍貴。 重點要誇一誇咖啡廳的主管Tommy，他身着米色西裝，總是帶着親切的笑容，服務熱情又周到。現在酒店行業面臨不小的挑戰，客人不算多，但他完全沒有一絲懈怠。我們帶着寵物，有一些特殊需求，Tommy不僅耐心傾聽，還迅速給出解決方案，讓我們特別安心。用餐時，他還會根據我們的口味偏好給出專業建議，推薦的菜品都特別合我們的心意。 這次入住體驗可以説是滿分，每一個細節都處理得恰到好處。能在這樣的環境中放鬆身心，真的要感謝酒店全體員工的付出。下次來周莊，水月周莊鉑爾曼酒店肯定還是我們的首選，也盼着能再次碰上Tommy，感受他一如既往的熱忱服務！

環境很棒，早餐也不錯，泳池也不錯，太喜歡了