Hampton by Hilton Kunming Guandu Reviews

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and taking the time to share your feedback. We are deeply sorry for not meeting your expectations this time..You originally booked a senior king room, but on the day of check-in, due to a shortage of rooms, we were unable to upgrade you to the room you wanted. The front desk, after obtaining your understanding, took you to a non-smoking and quiet deluxe king room that met your needs the next morning. The front desk immediately changed the room for you after you confirmed that the new room was satisfactory.Hampton is a mid-to-high-end business hotel of the Hilton family. The layout, facilities, and breakfast of the rooms are implemented according to the requirements of the group. The hotel has always strictly controlled the quality of food , purchased fresh fruits every day, and stored them properly. We have verified the delivery and storage records of that day at the first time, and checked the situation of the same batch of fruits, but we have not found any similar problems.The quality of our fruits is very fresh. If you are willing to provide more details (such as specific time and type of fruit), we will further investigate.Once again, we sincerely apologize for the unpleasant experience you had, and we sincerely hope that you will choose us again so that we can have the opportunity to provide you with better service.

Response from Property: Hi~Seeing your full score review, Huan Xiaopeng was pleasantly surprised and full of confidence. The hotel's breakfast is a Chinese and Western buffet, and the bed and bedding at Huan Peng Hotel are Serta (Hampton Bed) standard double patented mattresses, Peter Thomas Ruth bath products have always been our goal to create a friendly, reliable, caring, and comprehensive living environment for every guest. If you like it, please recommend it to your friends. We will always serve every guest wholeheartedly and create the best accommodation experience for them. We look forward to your visit again---- Consistently happy friends

Response from Property: Thank you very much for your support and recognition. The hotel is located next to the city center, adjacent to Kunming Station, Plaza 66 and subway station. The room layout and facilities are in accordance with the requirements of the Hilton Group. The decoration style is colorful and joyful. It has a complete western restaurant, gym, welcome area, business area, party area, leisure area, free parking lot, self-service laundry and other supporting facilities. The beds and bedding are Serta [Hampton Bed] standard double patented mattresses and Carnation bedding, the bathroom and shower equipment are Kohler bathrooms, and there are high-end PeterThomas-Ruth bath products. The breakfast is produced according to the group's 108 standards and is delicious and rich. Huanpeng has always been committed to sincerely welcoming every traveler like a friend, providing the service charm of "friendly, reliable, caring and thoughtful". We look forward to your next visit - love you Huan Xiaopeng.

Response from Property: Hi~Seeing your full score review, Huan Xiaopeng was pleasantly surprised and full of confidence. The hotel's breakfast is a Chinese and Western buffet, and the bed and bedding at Huan Peng Hotel are Serta (Hampton Bed) standard double patented mattresses, Peter Thomas Ruth bath products have always been our goal to create a friendly, reliable, caring, and comprehensive living environment for every guest. If you like it, please recommend it to your friends. We will always serve every guest wholeheartedly and create the best accommodation experience for them. We look forward to your visit again---- Consistently happy friends

Response from Property: Dear guest, thank you for choosing Hilton Garden Inn Kunming Guandu. Maximizing customer satisfaction and providing them with a sense of value for money. Winning your positive feedback and support is a reward for our hard work. Thank you again for your high praise of Huan Xiaopeng. Huan Xiaopeng is also very happy to spend a wonderful and joyful time with you in the beautiful Spring City. Time is peaceful and my heart is at ease. During the guest's stay, Huan Xiaopeng will also do his utmost to provide personalized service for the guest. He treats every guest who arrives at the hotel as if they were his own family, using all his heart to serve the guest. Everything is for the guest to stay happy here. Huan Xiaopeng will often come home to see and look forward to meeting the guest with the most sincere smile and enthusiasm—— Kind and cheerful friends

Response from Property: Hi~Seeing your full score review, Huan Xiaopeng was pleasantly surprised and full of confidence. The hotel's breakfast is a Chinese and Western buffet, and the bed and bedding at Huan Peng Hotel are Serta (Hampton Bed) standard double patented mattresses, Peter Thomas Ruth bath products have always been our goal to create a friendly, reliable, caring, and comprehensive living environment for every guest. If you like it, please recommend it to your friends. We will always serve every guest wholeheartedly and create the best accommodation experience for them. We look forward to your visit again---- Consistently happy friends

Response from Property: Dear guest, thank you for choosing Hilton Garden Inn Kunming Guandu. Maximizing customer satisfaction and providing them with a sense of value for money. Winning your positive feedback and support is a reward for our hard work. Thank you again for your high praise of Huan Xiaopeng. Huan Xiaopeng is also very happy to spend a wonderful and joyful time with you in the beautiful Spring City. Time is peaceful and my heart is at ease. During the guest's stay, Huan Xiaopeng will also do his utmost to provide personalized service for the guest. He treats every guest who arrives at the hotel as if they were his own family, using all his heart to serve the guest. Everything is for the guest to stay happy here. Huan Xiaopeng will often come home to see and look forward to meeting the guest with the most sincere smile and enthusiasm—— Kind and cheerful friends

Response from Property: Dear friend, hello, thank you for your positive comments and love for the Hilton Homewood Kunming Guandu Hotel! I am really sorry that the hotel entrance is not very noticeable due to the urban greening cover, which has caused inconvenience to you. I am very glad to hear your praise for hotel service. It is the expectation of every traveler and the ultimate goal of hotel services to live comfortably when they are away from home. We will continue to work hard to make the journey perfect. Hampton is looking forward to your next visit and receiving more of your appreciation –Little hampton

Response from Property: Hi~Seeing your full score review, Huan Xiaopeng was pleasantly surprised and full of confidence. The hotel's breakfast is a Chinese and Western buffet, and the bed and bedding at Huan Peng Hotel are Serta (Hampton Bed) standard double patented mattresses, Peter Thomas Ruth bath products have always been our goal to create a friendly, reliable, caring, and comprehensive living environment for every guest. If you like it, please recommend it to your friends. We will always serve every guest wholeheartedly and create the best accommodation experience for them. We look forward to your visit again---- Consistently happy friends

Response from Property: 【❤地鐵六號線直達機場 房間乾淨寬敞❤】做個不聲不響得到整個月亮的人。哇偶~很開心看到您的五星好評呢。人要先感到幸福，才能看到玫瑰。您的滿意就是我們的追求！！同時也真誠感謝您對我們的喜愛和認可。小朋都是以最飽滿的熱去迎接每一位到店的客官們呀！房間的衞生都是客房姐姐們認真打掃的，衹為客官住的滿意。看到客官簡單而又深厚的的好評小朋真的好激動呢~~當您進到歡朋的那刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的就是，不會給您帶來太多的陌生感及冷漠感，小朋真摯而熱情的洪荒之力，您可是抵擋不住的喲！另外，酒店大堂有機器人花生24小時為您服務哦，很有意思呢~咱有可容納百輛車的自用停車場，況且入住都是免費停車的喲，小朋非常期待和您的下次相遇呢———用心的歡小朋。

Response from Property: 【地鐵六號線直達機場 服務熱情 主動推薦周邊景點】】我喜歡三月的風，四月的雨，不落的太陽和最好的你。您的點滴記錄，是對小朋最大的肯定。您住的開心，小朋也是很開心的呢~小朋都是以最飽滿的熱去迎接每一位到店的客官們呀，笑容都是發自內心的真誠問候呀!而且房間的衞生都是客房姐姐們認真打掃的，衹為客官住的滿意。看到客官簡單而又深厚的的好評小朋真的好激動呢~~當您進到小朋的那刻，帶給您的第一印象，必須是我們的專業化、人性化服務和熟練的操作，還有最重要的就是，不會給您帶來太多的陌生感及冷漠感，小朋真摯而熱情的洪荒之力，您可是抵擋不住的喲！我們致力給客人打造一個温馨甜蜜之家，酒店經營理念都是大度經營、服務致勝呢。咱有可容納百輛車的自用免費停車場。而且咱們的退房時間也是可以免費延遲要下午14：00哦。所有您可以有大把的時間可以體驗酒店的服務哦，大堂裏免費提供果汁/熱水，小朋一直致力於為客官打造一個温馨甜蜜之家，您入住得舒心是我們得最高追求。小朋非常期待和您的下次相遇，記得常回家看看喲。小朋在昆明等您喲~~———陽光的歡小朋

Response from Property: 尊敬的顧客，您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任，不斷提升自我，為您提供更加貼心周到的服務。“隨風潛入夜，潤物細無聲”，願您的生活充滿甜蜜與温馨!同事也很感謝您對早餐咖啡提出的寶貴反饋。小朋已將您的意見反饋到餐飲部門進行整改。歡小朋也很開心能與客官一起在美麗的春城度過一段美好而又愉悦的時光，歲月靜好，我心安然。客官在入住期間歡小朋也會竭盡全力為客官提供個性化服務，對待每一位到店的客人都會像對待自己的家人一樣，用盡自己的心思為客官服務，一切的一切都是為了客官能夠在這裏住的開心，歡迎客官常回家看看，歡小朋將會用最真誠的笑臉和熱情來期待和客官的相遇哦！———友善的歡小朋

Response from Property: Hi~Seeing your full score review, Huan Xiaopeng was pleasantly surprised and full of confidence. The hotel's breakfast is a Chinese and Western buffet, and the bed and bedding at Huan Peng Hotel are Serta (Hampton Bed) standard double patented mattresses, Peter Thomas Ruth bath products have always been our goal to create a friendly, reliable, caring, and comprehensive living environment for every guest. If you like it, please recommend it to your friends. We will always serve every guest wholeheartedly and create the best accommodation experience for them. We look forward to your visit again---- Consistently happy friends

Response from Property: 感謝您的稱讚，我們深知還有很多不足，但您的鼓勵讓我們充滿信心。願您的生活如同絢麗的彩虹，五彩斑斕，充滿驚喜。“山重水複疑無路，柳暗花明又一村”，期待您再次入住，見證我們的成長與進步。小朋期待下次得到您更多的好評哦。--追求進步的歡小朋