EST Suites at Bangsar KL Sentral

Rooms was spacious. Check in was quite difficult. Parking is flat rate 15/day All in all 3/5 rating.

strategic near to lrt station

Very convenient location. The location is very close to the metro station—the pedestrian bridge to the station was on the 1st floor connected to the property. It is only 1 stop to Sentral station so it is very convenient to get around. The on-site washer and dryer was very handy. The refrigerator didn’t work but the owner made a valiant effort to get it working the first day, then seemed to forget about it. There is no outlet on the bathroom, so hair dries, electric shavers, etc. have to be used in the hall.

Ambience is very good but there is no customer response agent at the front desk. Water bottle not provided. No cleaning done through the entire stay. We need to order everything on grab

The apartment itself is centrally located and there are good security/valet officers. It is about a 10 minutes drive to Mid Valley and the train station is nearby too. Payment is a breeze too and instructions are clear. There are a lot of good food too nearby if you care to walk. I find that this is the hotel for friends and families but the "second floor" is pretty steep and not meant for very young children. It is more suitable for families with teenage children instead. There are enough facilities in the house too like Netflix. However, the walls were peeling leaving residue and cleanliness was a slight issue as there were hair here and there. There is also only one access card per room and this made it difficult if you are going out with friends (who wants to do their own things).

From checking in through to checking out, this "hotel" was a consistent disappointment. Several times our check in was interrupted, at times by other staff, staff members had zero customer service. No face washer, no hand towels, no foot mats, pool towels, no hot water. No tea towel to dry dishes. Walls and floors disgustingly dirty sticky as was bedding. Blanket was covered in vomit. Not even a full/new roll of toilet paper. Black or dark brown hair everywhere, not ours we've light fair coloured hair. Interior is falling apart due to lack of maintenance and upkeep. Doors don't close properly thus noise from street below as well as corridors comes directly into apartment allowing for uninterrupted 24/7 people and traffic noise. Stayed 9 days, never cleaned once. Power points, half don't work. There's many other hotels for a third of this cost that are much cleaner, nicer, where you are treated like a guest with house cleaning daily, clean interior, bedding and staff have terrific customer service skills. Checking out was disastrous even after booking a time 24hrs prior to doing so. We left without our deposit and with their security card and key because of the managers incompetence and disrespectful behaviour. Once we reported this to Agoda our money was returned as rightfully so. We wouldn't stay here again if you paid us!