Holiday Inn Kuala Lumpur Bangsar Reviews

Response from Property: Dear Valued Guest,Thank you for the amazing feedback! We’re delighted you enjoyed the comfort of your room, our friendly team, and a fresh start with breakfast each morning. Can’t wait to welcome you back for another comfy stay!Warm regards,Darren NgMarketing Manager

Response from Property: Dear WanFarhanah,Thanks for the amazing 9.5 rating and for sharing such a wonderful review of your short getaway with friends!We're thrilled you thoroughly enjoyed your stay at Holiday Inn Bangsar. It's fantastic to hear you loved the spacious shower and bathtub area in your King Suite, and found the pillows very comfortable. We're also delighted that our staff were very helpful and friendly.It's great that you were happy with the variety and quality of food at our breakfast buffet. We're especially pleased we could assist with a simple birthday set-up and provide a complimentary cake to make your celebration even more special.Your strong recommendation for both short quiet getaways and business trips means a lot to us. We truly appreciate your feedback and look forward to welcoming you and your friends back again soon for another enjoyable stay!Warm regards,Darren NgMarketing Manager

Response from Property: Dear Ed An, Thank you for sharing your recent experience with us.We're glad to hear you enjoyed the spaciousness and cleanliness of the room, and that getting around the city was convenient. That said, we do apologise for the initial allocation of an accessible room — you're right, this should have been communicated more clearly at check-in. We'll be revisiting this with our team to ensure better handling in future.Appreciate your comments on the facilities and service as well — your insights help us grow. We hope to welcome you back again with an even better stay.Warm regards,Darren NgMarketing Manager

Response from Property: Dear Valued Guest,Thank you for the glowing review!We're so glad to hear you enjoyed the clean rooms, great facilities, and the breakfast spread — especially the burrito! It's always wonderful to know we've made a positive impression, and we'd be absolutely delighted to welcome you back anytime you're in Bangsar.Warm regards,Darren NgMarketing Manager

Response from Property: Dear Valued Guest,Thank you so much for the perfect rating!We’re thrilled you enjoyed your stay with us — from our spacious rooms to the breakfast variety. Being newly opened, feedback like yours truly motivates our team to keep up the great work.We can’t wait to welcome you back for another comfortable and satisfying stay in Bangsar!Warm regards,Darren NgMarketing Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We're very sorry to hear about the cleanliness and water quality issues you encountered — this is certainly not the standard we aim to uphold. Your comments have been shared with our housekeeping and engineering teams for immediate attention and rectification.We truly appreciate you highlighting our service recovery efforts and will continue working hard to ensure a more seamless stay for all our guests. We hope to have the opportunity to welcome you back for a much improved experience.Warm regards,Darren NgMarketing Manager

Response from Property: Dear Simyou,Thank you for the outstanding rating! We’re glad you enjoyed our clean and friendly hotel, and that the location worked well for you. Looking forward to welcoming you back on your next trip to KL.Warm regards,Darren NgMarketing Manager

Response from Property: Dear Valued Guest,Thank you for your lovely review! We're so glad you found our hotel cosy and comfortable, and that the location and in-room amenities met your expectations. It’s also heartening to hear our front office, chef, and café team made a great impression — I’ll be sure to share your kind words with them.We hope to have the pleasure of welcoming you back again soon!Warm regards,Darren NgMarketing Manager

Response from Property: Dear Valued Guest,Thanks so much for your great review and the perfect 10s for amenities and cleanliness! We're thrilled to hear you had a smooth and efficient check-in and found your room clean, comfortable, and well-maintained.It's fantastic that you enjoyed our breakfast with the egg station and fresh-pressed juice – we love knowing those touches make a difference! We appreciate your note about the per-entry parking for future guests.We're really happy you had a pleasant and hassle-free stay and are already considering returning. We'd love to welcome you back again soon!Warm regards,Darren NgMarketing Manager

Response from Property: Dear Carol,Thank you for your thoughtful review! We're pleased to hear that our hotel met your business travel needs with comfortable rooms, great amenities, and a convenient location. We appreciate your recommendation and look forward to welcoming you back on your next trip. Warm regards,Darren Ng Marketing Manager

Response from Property: Dear Mitty666,Thank you for your perfect rating and for sharing your experience! We're delighted to hear that our team could accommodate your early check-in, allowing you to rest after your travels. It’s great to know you found the room well-equipped and enjoyed the breakfast selection. We appreciate your feedback on the water dispenser and hope to welcome you back for another comfortable stay soon! Warm regards,Darren Ng Marketing Manager

Response from Property: Dear Dbdndid, Thank you for sharing your feedback! We're pleased to hear you had a good stay and that our team provided polite service. The new hotel scent should fade soon, but we appreciate your patience. We hope to welcome you back for an even better experience next time! Best regards, Darren NgMarketing Manager

Response from Property: Hi Pitpit,We're delighted to hear that you enjoyed our breakfast, comfortable bed, and the pool! Our team takes great pride in providing warm hospitality, and we're glad you felt well taken care of. Looking forward to welcoming you back for another great stay! Darren Ng Marketing Manager

Response from Property: Dear Hong Siang,Thank you for your lovely note! We're so glad you enjoyed our location and breakfast offerings. It means a lot to know you're already looking forward to your third stay — we can't wait to welcome you back for another great visit!Warm regards, Darren NgMarketing Manager