Scarletz KLCC Apartments by Soulasia Reviews

Response from Property: Hello guest, thank you so much for your lovely words! We're so happy to hear that you had a wonderful time and enjoyed the facilities during your staycation. It’s always a pleasure to host families and friends making great memories together. We’d love to welcome you back again anytime! 😊

Response from Property: Dear Guest ,Thank you for your thoughtful feedback! I’m delighted to hear that you found the room clean and accurate to the photos, and that check-in/check-out went smoothly with the RM100 deposit and swift same‑day refund. It's great to know you felt the overall stay was good value for money.Best Regard,Soulasia Team.

Response from Property: Dear Katerina,Thank you for your kind review! We're glad you enjoyed the spacious apartment, beautiful view, and smooth check-in process. It's great to know the location was convenient for you. We truly appreciate your recommendation and hope to welcome you back soon!Best regards,[Soulasia / Monir]

Response from Property: Dear mishaazri,Thank you for your kind feedback! We're glad you found the apartment comfortable and well-equipped for your group. It’s great to hear you enjoyed the view and had a pleasant stay. We look forward to welcoming you again soon!With appreciation,[Soulasia / Monir]

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the great location and spacious room. It's also fantastic that our staff's efficiency helped make your stay even better. We're especially happy you appreciated the convenience of having everything you need in the room—it's something we strive to provide for our guests, unlike other platforms. We hope to welcome you again soon for another exceptional stay!Warm Regard,Soulasia Team.

Response from Property: Hi Valued Guest, thank you for your kind review! We’re happy to hear you had a good stay and that the parking was convenient for you. Hope to welcome you again soon! 😊

Response from Property: Dear Aishah,Thank you so much for your fantastic feedback! We're thrilled to hear that you had another great stay with Scarletz by Soulasia, and that Adi and Erfan were able to fulfill your requests. We're so glad you enjoyed the apartment and the amazing view for the New Year countdown!Your kind words mean a lot to us, and we’re already looking forward to welcoming you back to Scarletz in the future. Thumbs up to you too, and a big thank you for choosing us again!Best regards,Soulasia Team.

Response from Property: Dear Guest,Thank you so much for your kind words! I’m delighted to hear that Mr Monir was incredibly helpful and that you found the place exceptionally clean and comfortable. We greatly appreciate your high recommendation and are thrilled you'll definitely return. It means a lot to us to know you had a wonderful experience.We look forward to welcoming you back soon—thanks again for choosing to stay with us!Warm regards,

Response from Property: Dear Guest,Thank you for your thoughtful feedback! We’re glad to hear that you found the apartment’s location convenient and that the rooms were well-equipped, including the washing machine.We appreciate you sharing your concerns about the soundproofing. We understand how disruptive noise from cars and motorcycles can be, and we’ll definitely look into potential solutions to improve this experience. Additionally, we’re sorry to hear about the occasional unpleasant smell and will investigate this issue to ensure a more comfortable environment for future stays.As for the pool, we’ll work on managing crowding during peak times to improve the experience for all our guests.Thank you again for your valuable comments. We’d love to welcome you back and hope to offer you an even better stay next time!Best Regard,Soulasia Team.

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about the wait time for the lift and that your experience with our front desk staff did not meet expectations. Your comments are important, and we will work with our team to improve service quality and efficiency.We also appreciate your suggestion regarding the bed size—we’ll definitely consider it for future improvements. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,[Soulasia / Monir]

Response from Property: Dear Guest,Thank you for your feedback! We apologize for any inconvenience with the check-in process, and we’ll make sure to improve communication between the counter staff and the Airbnb operators. We appreciate you sharing your experience and hope you were still able to enjoy your stay despite the busy lobby. We hope to welcome you back in the future!Best Regard,Soulasia Team.

Response from Property: Dear Guest,Thank you so much for your kind words! We’re thrilled that you enjoyed your stay and appreciated our room decor, facilities, and cleanliness. We look forward to welcoming you back soon!"Best Regard,Monir Soulasia.

Response from Property: Dear Guest,Thank you for your detailed feedback! We’re glad you appreciated the cleanliness of the room and the convenience of having a washing machine with a dryer function. While we’re happy you found the location accessible, we understand that walking distances can be a consideration. We’re also thrilled to hear that our prompt responses met your expectations. We look forward to hosting you again!Best Regard,Soulasia Team.